[Resolved]  Reliance Life Insurance Co. Ltd. — Cheated by issuing wrong policy

Address:	New Delhi, Delhi, 110005
Website:	www.reliancelife.com

Sir, I m retired govt. servant now, I got some arear of one Lac in 2011 and purchased a policy (Single Premium) No:19112122 on 7th July 2011.I received a set of docs apparently photocopy. I contacted Cust. Care and it was given to understand that Policy Doc will be dispatched soon. I wrote a mail on 13/12/2011 and replied "we have made several attempts but failed to reach you" which is totaly false. Meanwhile I was posted to various places, after about one year I received a mail to deposit the premium of one Lac, really surprising for a class III Employee whereas some other family policies were running. I got disappointed by attitude of Co. and sent a letter for cancellation of this policy and also of my son on Aug. 12 2012 & on Nov.18 2013. I also mailed my grievance on 15.11.2013. No efforts were initiated to resolve the issue but lingered on. Then an agent approached me and advised to initiate a new policy and deposit previous poly of one Lac then this amount will be paid by the Co. So expecting a ray of hope I opted for another policy bearing No.50483587 on 16.11.2013. So Policy no.19112122 of One Lac was deposited by him but till date neither the agent turned up nor the amount received. I m retired now and facing financial problems as my kids are yet to me married. It is once again requested to return my hard earned money as 5-6 years have lapsed. hoping for an amicable solution at your level. Shyam Lal Pasi.