[Resolved] Reliance Life Insurance — customer care employees abusive works on calls | |
Hi this is my complaint against Reliance Life Insurance Customer care employee called today 09th April from +91 [protected], offering insurance on my Airtel mobile #, which i was not interested and i asked her did i said i'm interested but she says first lesion to my offer do not interrupt me and when i said i'm not interested to lesion she started abusing me with in local language when i raised my voice she started all bad works and she cut my phone. i called her back and some other lady spoke to me and she said what did she said when i'm explaining to her she just dropped my call and just got one info is these girls are calling from Uppal branch and manager name akhila. few things to understand by call center people 1. if they are calling to unknown people first thing they should check whether they are interested in her/his topic. 2. should be min communications skills to talk to clients(customer) 3. these guys are selling a product and they should have min knowledge and warm talking. these girls are really horrifying and doesn't even have common respect and communication to speak. I really feel back to reliance Life insurance company, i'm sure these girls are not from direct Reliance company maybe a 3rd party vendor. I request you guys plz take necessary action against on them. Was this information helpful? | |
May 13, 2018 Complaint marked as Resolved Reliance Life Insurance customer support has been notified about the posted complaint. Verified Support Apr 12, 2018 Reliance Life Insurance Customer Care's response Dear Sir, Thank you for highlighting your concerns to us. We sincerely regret the inconvenience caused to you by this Spurious phone call. Write to us with your contact details at rnlife.[protected]@relianceada.com to help us trace the origin this call. We will gladly assist you with initiating strong action against these miscreants. Regards, Reliance Nippon Life Insurance Team | |
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1 800 3000 8181
9th floor/10th floor, Building No. 2, R-Tech Park, Nirlon Compound, Next to Hub Mall, Behind I- Flex building, Goregaon, (East), Mumbai, Maharashtra, India - 400063
my Receipt no is 51455661
Plan name : Rel Class Plan
Date of Commencencement : 27th January 2014
policy Term :15 Years
Premium Paying Term :15 years
Frequency of payment : yearly
Installment Premium : 85000/
Our representatives tried reaching you, but couldn't get through at the mentioned number. Please provide us your alternate contact details. Our team will be glad to assist you.
Regards,
Reliance Nippon Life Insurance Team