Reliance Life Insurance — false promise on issuance of new policy

1. Promise me to said my policy with bharti axa policy due amount including interest is rs. 275000/- will be adjusted in reliance nippon life insurance said by mr ganesh his mobile no. Is [protected]. And said same will be mentioned on policy but same is not there nor he is picking up the phone.
2. He said 5% cash back or emi interest of one year will be paid by company
3. He said on verification the same question will be asked to you but give the negative answer as india info line is outside agency.
4. I asked give me writing, he said sir promised you this will come to on policy document no need to give in witting.
5. He said if you don't received you have option to close the policy and total amount including you loss on payment of credit card plus interest and other loss every thing will be refunded.
6. Policy issued on 29th february 2020, document i received today i./e. 03/07/2020
7. Policy document number will be provided.
Kindly resolve my this and i also want to claim to recover my other cost as many time so many trouble given to me to take said policy.
8. Also request you kindly take pone record of all the discussion from 11th february 2020 to till 29th february.