Reliance Mart — Product was not delivered

Website:

www.jiomart.com

This complaint is regarding to the order no.[protected]A which was ordered on 4 May 2022 by jio mart application. I am receiving a problem regarding this order my problem is that I haven't received this order till now (28/05/2022), I have also written many emails to jio coustomer service(ticket number [protected]) but no one is responding regarding the email, 1 of your executive contacted me and said that they will refund my money but I *haven't received any payment* till now.

Could you help me regarding this or should I go to consumer court against you as consumer protection act...

*Kamal Gaur
[protected]
Jio coustomer*

(From now onwards I will not order any product from jio mart)

Your executive mobile number [protected] contacted me an confirmed from me that have your payment be refunded to your bank account or not but when I said NO he said that you will receive your order in 48 hours but this is 4th day after this call and I haven't received any product/money.🙏🏻🙏🏻