[Resolved]  Reliance — Net connect

Address:

642003

My reliance netconnect number is [protected]

During the period 11/07/2016 - 10/08/2016 my bill amount is Rs.460/- which i have remitted and during the period my 3G netconnect connection was stopped in the middle of the month itself. Before that reliance dealer from Pollachi contacted me to come and purchase dongle and sim card. But as am working in out of station i couldn't visit the dealer point. But i have received an sms from 59111 stated as Dear customer, thank you for visiting Reliance outlet. Were you satisfied with your interaction with our executive ? reply yes or No. I have NOT VISITED the Reliance outlet.

After that for 11/08/2016 - 10/09/2016 i have received an bill for Rs.1138/- which i have complained to the customer care many times and the customer care executive informed that they have billed as to make me to purchase the dongle. Once if i purchase the DONGLE THE bill amount will be waiver. So i asked them whether you are forcing me or blackmailing me to purchase the dongle. They said this is the only way. So am fed up of reliance and planned to pay the amount and quit from using reliance. But am not satisfied so again i contacted the customer care executive the other day and they gave an waiver for Rs. 191.[protected] as per sr id[protected]. for which late fine also included in my bill amount.After that i paid that payment too.

But i have received next shock that 11/09/2016 - 10/10/2016 i have received a bill for Rs.2543/-. I haven't received the sim even. am not sure to whom the dealer has given the sim to use. So i have again started complaining to customer care during 15/10/2016 to the number[protected] which they have taken a complaint and gave a complaint number[protected] and assured will call back within 5 days. But i haven't received any answer from your side. After that again i have contacted the same number[protected] on 24/10/2016 and received a complaint number[protected] but after that too no response.

So after getting fed up of these reliance customer care i have contacted the reliance oulet on 28/10/2016 in Pollachi near Iyyappan temple. One madam was there they contacted someone and informed that all the sim has been issued. That number [protected] was mine. So how can you issue to others. if you issue to others the bill should also be paid by them. But why sending to me? For that the madam shouted at me if you have not received the sim and used then why you have paid the previous bill and explained to them what happened previous months. Again shouted at me what were you doing these days. This is an stupidity question that a reliance executive is not supposed to shout at me asking what i was doing these days. My job is out of station. During the time one customer also visited outlet and said to the executive that the question what you asked is not the right question. Kindly clear their problem after that we exchanged the numbers. Later the executive told that she have to enquire in the head office and let me know the status. For that she need 24 hours time. You need not pay the bill and i will make arrangements to surrender the data card (as per my requisition). After 72 hours myself again contacted reliance outlet pollachi to the number [protected] that day another male staff named Anandh attended explained everything to him and replied that the madam will come tomorrow and will clear your problems.

But still no one contacted me. So i am maintaining your reliance outlet executive words as will find who is using that number at present and will collect from them.

So Kindly find out to whom the reliance outlet have issued the sim and collect my amount Rs.968/- which i have remitted for the period 11/08/2016-10/09/2016 and refund me.

After that many telecallers called me from Legal department, reliance and tarchered me to pay the bill amount.

Daily receiving a sms

" Pre intimation of Lok Adalat summon copy due to non payment of RCOM MDN No: [protected] Rs.3366/- details send to your email id "prajeeth.[protected]@gmail.com" contact [protected].

Advocate notice sent to your address due to non payment of Rs.3366/- pending towards your reliance no.[protected] further clarification contact.[protected]

No mail is received so far. But the copy is send to my residential address. Also received calls from the number [protected] asking when i will remit the amount.

Today morning (16/1/17) they have send me a mail stated

This is in reference to your Service Request ID[protected] regarding Billing issue of your Netconnect+ Number [protected].

Kindly note that adjustment of Rs.709.918/- has been posted in your account for the statement period[protected] to[protected] which will reflect in your subsequent bill.

Further note that your current Data Tariff plan is 4G_700_3GB.

Am unaware that what they are doing.

They migrated the number to 4G by themselves
Not given the sim to me
Someone is using the number
But the bill is coming to me.

I need the details who is using the sim. where the mistake took place. I request you to collect the amount from the unknown user.

I also need a solution as i face lots of insult, tarcher due to this.