[Resolved]  Reliance Netconnect — Not getting my new USB modem after getting 4g Sim from Reliance HQ, Kolkata.

Address:	Kolkata, West Bengal, 700082
Website:	www.Reliance.co.in

My Reliance netconnect + USB Modem no.[protected] they stop its service without any information. I came to know when the Reliance customer care service centre missguided to "recharge" me the modem by Rs.499/-on 11/06/2016, the same day they sent me the SMS on my registered mobile to recharge the amount, Rs.499/-.after recharge when I could not operate my netconnection same day, I gone to reliance customer care HQ, Kolkata on18/06/2016. then they said that, they withdrawn old service due to 4G installation and they provide me a sim card for 4G connection and I got SMS on same day 4G upgrade:10GB 4G and 1GB 3G Data valid for 30 days. for my old modem, they are going to provide me a new 4G modem, but I have to pay them 899/- for replacement. but they had no 4G modem available that time, I have to apply on line for that but hardly any body could do it. then I wait and went to HQ several time again but could not got my modem. and suddenly they change their HQ address to salt lake.then I visited one of their reliance branch at Gariahat but they said my 4G sim no.[protected]N not traceable and it is not possible to give me any modem I have to purchase new modem in paying full amount Rs.3300/-, I was also given a objection no.[protected], that, "Benefit not credited" Rs499/-the recharge amount. I recharged my modem by using credit card from Reliance digital store, Lake Market that also not refund to me. I have all evidence. kindly give my new modem and return my recharge amount Rs.499/-, thank you. Reliance customer no.[protected].