[Resolved]  Reliance Resq — Reliance resq care plan service deficiency

Address:

Ghaziabad, Uttar Pradesh, 201014

On 5th april 2016, i had registered a service request for re filling of the gas in one of my voltas 1.5 ton window air conditioner which is covered under resq care plan. The issue was diagnosed by one of their engineer during a service visit on 2nd april 2016.

The service request number given is – [protected].

I was informed by the call center executive that it would be attended within 24 to 48 hours. However, i did not get any response. After waiting for 2 days, i inquired from your call center again and i was told that the service request would be addressed on that same day.

Still nobody turned up. Since then, i have been calling the support center on almost every alternate day to be told the same story.

During one of my calls, i had asked the executive to let me speak to the seniors on the issue and i was surprised to hear his reply that no seniors are available in the call center to redress consumer complaints.

Further, on 10th april 2016, when i made a call, i was given a stupid reply that the gas is out of stock and it would take another 2 – 3 days to get my air conditioner refilled.

I feel harassed and cheated, as today, even after 7 days, my service request remained unaddressed. I am utterly disappointed to have experienced such an unprofessional and hopeless conduct from a brand like reliance.

I am not interested in continuing amc services with reliance resq anymore and expect 100% refund from the company falling which i will be forced to file a complaint with consumer redressal forum.

Bhanu chauhan
+91 [protected]