Reliance Retail — Duplicate payment by debit card - reliance fresh outlet, indira nagar, bangalore.

Dear Sir/Madam I am a regular client of your shop in Indira Nagar. Most of my payments are done by my SBI debit card. I had couple of occasions where payment was taken twice, from my debit card. This can be either due to the incompetent staff who does not know to handle the machine or the machine was erroneous. Still 1 case is outstanding where a payment of Rs.220.07 was done on 17 August 2015 and complained to the branch manager with copy of the statement. No action is taken yet. Appreciate look into this and credit the payment back to my account, or reimburse as cash. Regards. Ambika Sachidanandan e-mail [protected]@yahoo.co.in