Reliance Retail Limited — after sales service deficiency during extended warranty period

Address:	641103
Website:	[email protected]

I had purchased a sony 55 led tv on 03/07/2016 at a price of rs.191695/- which includes extended warranty cost rs.28400/- for 3 years provided by their in house reliance resq.

The unit stopped working in september 2017. It was taken for servicing on 03/10/2017 by the relianceresq personal. From then till date i. E. After almost 5 months i am still to receive my unit.

I had been calling their service representatives regularly but they would hardly respond to my call and by chance when i get connected i always get a reply that they have taken up the matter with their head office and are waiting for their approval. Now i fear that how many more months i have to wait? Or will i ever get my tv set back. The details of persons contacted over phone are as follows;

Mr. Devanand [protected] mr. Samsudeen [protected]
Mr. Sivaprakash [protected] mr. Suresh [protected]

I need the repair work to be done without any further delay and also be compensated for the undue delay in service. A customer should not be taken for granted

Tv model: sony 55 4k/uhd 3d smart led tv
Serial no: s[protected]a

Service provider; reliance retail limited, shop no.26, ii floor, brookfileds, no.67-71, krishnasamy road, coimbatore, 641001

Corporate office: reliance retail limited, 3rd floor, court house, lokmanya tilak marg, bhobi talav, mumbai - 400002

Sub vendor: resq svc kovai prabhu & co, 304, d. B. Road, r. S. Puram, coimbatore, tamil nadu.

Job sheet - [protected]