Reliance Retail Limited — Defective Jio phone handset.

Address:	Reliance DX mini, GS-6 Jharkhand Apartment, Jharkhand Crossing,Khatipura Road,Jaipur,Rajasthan. Pin-302012
Website:	www.relianceretail.com

I'm Lt Col (Retd) Phool Chand from Jaipur, Rajasthan.
I purchased a new Jio phone mobile for Rs 2124/- on 13/04/2021 from Reliance DX mini store located at Jharkhand apartment, Khatipura Road, Jaipur, Rajasthan.
After 3 days o[censored]sing the phone, I started experiencing problems in the Jio phone handset such as hanging while operating, it gets switched off again and again and the phone is not charging only.I reported the matter repeatedly in the Reliance DX mini store to the store keepers there who sold me the Jio phone but to no avail. Hence, as a last resort, I'm compelled to file this complaint against the defective service provided to me.
Kindly look into the matter and resolve it as soon as possible as I'm a Senior Citizen with 84 Years of age and I cannot even use the mobile phone because of the technical problems in the Jio phone handset.
Thank you and hoping for a quick action.