Reliance Retail Limited — non delivery of washing machine (samsung - 8.0 kg, front load)

Address:	Madurai, Tamil Nadu, 625020
Website:	www.relianceretail.com

Id: 60209986;

Payment ref no:[protected];

Tax invoice no: [protected], dt.12/08/2018 for rs.26, 900/-

In the name of rengarajan. V

product (Samsung ww80j4213kw - 1 ea) washing machine front load, 8.0 kg,

booked @ reliance retail limited, door no-31, vishal de mall, gokale road, chokkikulam, madurai-625001

Product purchased: samsung - 8.0 kg, front load, washing machine

non delivery of washing machine (Samsung - 8.0 kg, front load) - booked on 12/08/2018, though delivery assured within 4 days (I. E., 16/08/2018 - thursday) from chennai yard - product - not delivered

when contacted show room in person on 17/08/2018, was assured delivery within 24/08/2018 and are arranging delivery from kerala

when contacted show room, the staff assured to deliver product within end of august 2018.

received phone call from show room, stating that the product would be delivered in the first week of september 2018

product was not delivered as assured

when contacted the show room in person on 15/09/2018, were informed that delivery would be arranged by 20/09/2018 positively

product not delivered yet, waiting @ home since 9.30am, but in vain

i am completely disappointed and fed up with the service rendered by the company

the company having received the amount in full, on assuring to deliver the product within 4days, now that 40days have lapsed, but product has not been delivered, which amounts to unfair trade practise, with malafide intention to deceive customers.

i hereby call upon the company to cancel the invoice, as i fear that the product will not be in good shape, as it would arrive from kerala, which had been under floods.

since the machine was not delivered in time, being a aged person, unable to wash clothes for my family members, and was forced to wash clothes on payments to laundry and i was constrained to wait for a long time.

hence i hereby call upon the company to cancel the invoice under reference, refund the amount rs.26, 900/- collected from me along with interest @ 15% from 12/08/2018 till date of settlement, and rs.1, 00, 000/- for the mental agony caused by the company in non delivery of products in time.

Rengarajan. V
Advocate
Plot 322, kk nagar
Madurai-625020