Reliance Retail Shop — Redeem points on purchase of grocery items

Address:

Khordha, Odisha, 751002

Hi, I am DK Singh a regular customer of Reliance for last 5 years and make average monthly purchases of Rs.5000 approx. I had purchase some house hold items from your shop on 30th Oct 15 and requested to redeem points through reliance one card. I got only Rs. 22 redeemed after repeated try by your shop girl. A receipt of balance amount Rs 607.45 given to me. When i again purchased some items from your another store of Rs. 4371.63 and given card to redeem balance points, he told me that you have only 46 points remain in your card and rest amount has already been redeemed earlier. I don't know how this happened? I again visited your retail shop in Lewis road to check the balance and he told the same. Then i felt that i have been cheated by your store staff and now not ready to take any blame on him or, answering me to satisfy. I spoke to customer care and she suggested to furnish your bill details and receipt for necessary action. My reliance one card no is -[protected]. I shall be grateful for your instant response. Thanks