[Resolved]  Reliance Wireline Broadband — broadband not working and personal details are not updated correctly

Address:

New Delhi, Delhi

Dear sir, refer my complaint still pending I am your wireline broadband customer and my a/c numberis[protected]. I am writing with much annoyance and irritation and I am not at all happy with your services, refer my above complaint number[protected] and[protected] :- 1. Even though I was informed by your below mails, that my number[protected] has been updated on all my bills contact number is still coming as[protected] it should only be [protected] as this number [protected] just has been filled by your sales representative sh. Ashok ([protected]) fraudulently, so that customer can’t contact the company and tell about his black deeds. Pl. Immediately remove [protected] and fill [protected] for all purposes. 2. You allow small time students and temporary persons as your sales rep. to collect sensitive data from customers and as in my case they disappear and customer is not attended to. 3. I find some kind of racket is going on and my personal details are not yet being updated. 4. My Internet connection is frequently down for days and reliance is claiming all bills in advance. 5. Pl. Immediately disconnect the broadband as I do not want to put up with a company not caring for its customers. 6. Refund my installation and other charges as you can see from my records that I have complained a number of times and now I am fed up, you can take above complaint number as one of the reference. 7. I just hope that this thing gets highlighted in the media thathow a company of repute is short changing its customers. 8. I have also put my complaints on consumer complaint web site . For urgent and immediate action please. Kapil gupta 87 satyaniketan New delhi -110021 [protected] [protected] From:[protected]@relianceada.com [mailto:[protected]@relianceada.com] Sent: 24 July, 2014 6:04 PM To: kapil.[protected]@eil.co.in Subject: 'Reliance=[protected]' Reference to your DOT complaintRegistration Numbers: DOTEL/E/2014/20479 Dear Mr. Gupta, This is with reference to your DOT complaint dated July 8, 2014for your Billing Account Number [protected], regarding change in personaldetails. As per the telephonic conversation had with you on your phonenumber [protected], the requested e-mail ID kapil.[protected]@eil.co.in and contactnumber [protected] have been updated in our system. Further to your concern regarding requirement of land-line phoneconnection, we have escalated your details to our concern team, who will lookinto the matter and contact you at the earliest. In addition, you have not been charged for phone installationcharges in bill. Refer the attached bill for your ready reference. Thank you for choosing Reliance. Regards, Sachin Patil Officer-Customer Care Reliance Communications Limited.