Reserve Bank Of India — No Serious response from Royal Bank of Scotland India Division

Address:

Bangalore, Karnataka

Hi Concern Please raise this matter to authorised bank officials as I have been trying to reach them out from a long time, and no body is reverting over call. The mails and the customer care executives are very naive. I have done a wrong transaction I agree, but when I am asking out to help me out there is no shout from the other side of Royal Bank Scotland. Rather they ask me questions like if I am not clear that they have sold their credit cards to Ratnakar Ltd. The bank will not be able to help me out. I find this behhavior from the RBS executives to be absurd. Please find my trail mail below fro more understanding Minakshi Panda <panda.[protected]@gmail.com> Sep 19 (3 days ago) to in.service, info.pbindia Hi Concern! Please help... Today I paid 6500 towards the RBS credit card.. please refer as mentioned below in the tabular form. I urge you to cancel the transaction and refund the money, as I have to pay the original payment amount. Expect a quick revert on this as I have never used this card. Hopefully it will get sorted. IFSC Code of the transaction made to: ABNA0100313, CHENNAI, THE ROYAL BANK OF SCOTLAND N.V My phone number : [protected] Rgds Minakshi 19 Sep 2014 NEFT Dr-ABNA0100313-MINAKSHI PANDA-NETBANK, MUM-N[protected] N[protected] 19 Sep 2014 6, 500.00 16, 507.30 Minakshi Panda <panda.[protected]@gmail.com> Sep 19 (3 days ago) to manu.kapoor, p.v.k.sathya, bikramjeet.gur., sunayana.dhar.., payal.jain, kamal.r.kapoor, riti.diwan, biju.mohan, samrat.guha, k.srini.rao, saadi.ahmed, in.tmuservice Hi Concern!! I have mentioned all the details of the wrong transaction that happened. Please find my trail mail. I have been calling out the RBS customer service from morning.. no one is responding with clarity. It seems they are not bothered about customer, if I loose money its not of a concern anyways their gain. I am writing this mail as I am highly pissed off. This has made me to escalate this matter. Hoping some resolution this time at least from the higher authorities. Rgds ~ IN Service Sep 20 (2 days ago) to me Dear Ms. Panda, We are in receipt of your email dated September 19, 2014. At the outset we would like to thank you for the time taken and effort made by you in sharing your concern with us. We wish to inform you that we have forwarded your concern to our Customer Service Manager in Chennai, who shall arrange to have someone look into the matter and shall revert to you at the earliest. Please quote reference number R[protected] in case any further clarification / assistance is required regarding this query. Assuring you of our best services at all times. 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From: Minakshi Panda [mailto:panda.[protected]@gmail.com] Sent: Friday, September 19, 2014 1:49 PM To: ~ IN Service; ~ info.pbindia Subject: attention!!! transaction done by mistake Hi Concern! Please help... Today I paid 6500 towards the RBS credit card.. please refer as mentioned below in the tabular form. I urge you to cancel the transaction and refund the money, as I have to pay the original payment amount. Expect a quick revert on this as I have never used this card. Hopefully it will get sorted. IFSC Code of the transaction made to: ABNA0100313, CHENNAI, THE ROYAL BANK OF SCOTLAND N.V My phone number : [protected] Rgds Minakshi The Royal Bank of Scotland N.V. is authorised and regulated by the De Nederlandsche Bank and has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Registered Office: Gustav Mahlerlaan 350, Amsterdam, The Netherlands. 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No responsibility is accepted by The Royal Bank of Scotland N.V. in this regard and the recipient should carry out such virus and other checks as it considers appropriate. The Royal Bank of Scotland N.V. does not also accept responsibility for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system and does not guarantee that the integrity of this communication has been maintained. Visit our website at www.rbs.com Minakshi Panda <panda.[protected]@gmail.com> 12:03 PM (2 hours ago) to ~ Hi Any proceedings regarding this. Please check and let me know. Rgds