| Address: Mumbai City, Maharashtra |
"i have reproduced the mail received by me from rbi on 23/5/2017 stating my application for exchange of sbns tendered by me under reference che 002012 dated 24th jan 2017 at their chennai branch, has been rejected. I had replied to the mail and also sent my representation in writing to the address specified in the mail, that i hold a joint account with my husband r. Narayanan, at the bank given in my application. I had also explained in the mail that i was abroad during the period 10/11/2016 to 30/12/2016. Sbns deposited on 14/11/2016 in the said bank account is by my husband who was staying in india. If you call for the deposit slip from the bank this can be verified. I had given copies of my passport and visa stampings as proof of my absence during this period. I request you again to look into the matter and credit the amount equivalent to the sbns to my account at the earliest.
Thanking you,
N. Malathi,
Mail id: [protected]@yahoo.co.in
Mail received from rbi:
Madam/ dear sir,
Facility for exchange of specified bank notes (Sbns) during grace period -
Unique reference number: [che 002012]
We advise that your application for exchange of specified bank notes (Sbns) submitted under the “facility for exchange of specified bank notes (Sbns) during grace period” has been rejected.
Please note that in terms of our circular dcm (Plg) no.2170 /10.27.00/2016-17 dated december 31, 2016, the facility is available only to those tenderers who have not deposited sbns into their accounts from november 10 to december 30, 2016. It has been reported by your bank that you had availed of the facility during the period. We regret our inability to consider your application.
In case you are aggrieved by this decision, you may represent to the central board of the reserve bank within 14 (Fourteen) days from the date of this communication at the following address:
The central board
Reserve bank of india
Secretary’s department
Central office building
16th floor, shahid bhagat singh marg
Mumbai - 400001
Alternatively, you can also e-mail your representations directly to [protected]@rbi.org.in.
Regards
Sbn nri team
Claims section, issue department
Reserve bank of india, chennai"
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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.