| Address: Vellore, Tamil Nadu |
VLRJMT004 /2015 04.07.2015
By Mail and Registered Post with Ack.Due
From,
M/s Jai Maruthi Travels & Tours,
No 39/5 & 27/5, Gandhi Road,
Vellore-632 004.
Tamilnadu
To,
The Deputy Governor,
Consumer, Education and Protection Dept,
Reserve Bank of India, Central Office
Mumbai – 400 001. INDIA. ..
Sir,
Appeal the order made in complaint no- 5755 against the ICICI bank
Vellore Branch
Ref:- Our ICICI bank Current account No.[protected].
Banking Ombudsman Scheme (BOS 2006)
Complaint Number – [protected]
Dated: 05 March 2015 and 03062015.
[protected]
We Wish to draw your kind attention with regard to our Current Account with ICICI Bank Vellore Branch, bearing No.[protected] in the name of M/s Jai Maruthi Travels & Tours, No.39/5 & 27/5, Gandhi Road, Vellore-632004.
We are doing business in the name and style of M/s Jai Maruthi Travels & Tours, and also doing transactions with your branch without any remark and having good reputation in the society as well as with your branch. In fact, at the time of opening of the current account with you, you have stated that it is sufficient to keep the minimum amount of Rs.1, 000/-(Rupees One thousand only) in the account. But Contrary to this statement, all of the sudden, you have raised
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the said minimum amount from Rs.1, 000/-(Rupees One Thousand Only) to Rs.5, 000/- (Rupees Five Thousand only) without any Prior intimation to us.
Already we state that, there is no law to collect any transaction charges in the current account, because the bank should not avail for the any interest to the account holder; in that way all banks were followed an Indian Banking Act and Reserve Bank India providing to all some rules and regulations, your bank have violated the terms and conditions of RBI legally it was immorality and illegal that without account holder knowledge have been misused a single paise, it was offence as per the Banking Act .
While the facts are being so, you have not issued any passbook to us pertaining to our current account branch. We have already requested you to issue the passbook to us so as to enable us to verify the statement of accounts pertaining to our account. But till this date, you have not considered our requests for the reasons best known to you only which amounts to clear deficiency of service on your part.
Apart from that you have debited our account as INF transaction fee and other charges to the tune of Several Lakhs rupees without any knowledge and consent from the date of opening of the current account with your branch. This fact came to known to us only recently when our auditor had called us for clarification in this regard. We have not given any instructions to you at any point of time for doing the service of Internet Fund Transfer. Without any specific instructions from our client, it is very strange to debit our account as INF transaction fee and other charges to the tune of several lakhs of rupees which clearly cause great mental agony and shock to us. Previously one of our partner namely V.R.Chandrasekaran, had looking after the transactions. Since he had not feeling well and also aged 67 years, he could not concentrate the banking transactions, the above discrepancies could not be finding out by us at the earliest point of time.
You came to our Office and requested us to show the statement of account records which are available with us in respect of our aforesaid account for verification in order to reconcile the same. By oversight, you have taken away the said papers with you and the statement of accounts pertaining to our account is now in your custody. This fact is also enlightened by us in our letter dated 28.02.2014. Though you have issued a reply, you have not denied this fact.
If you could issue the Current Account Passbook to us, it will enable us to find out the aforesaid discrepancies. Apart from that we have not received any message from you pertaining to the transactions o[censored]s which also amounts to great mental shock and agony to us.
Though we have requested you to rectify the mistakes took place in our current account, and also requested to give credit to debited amount as INF fees and charges, in person as well as so many requisition letters, you have not shown any interest in this regard. Hence
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finally we have lodged a complaint before the Banking Ombudsman. After lodging of the complaint, the Banking Ombudsman had sent a letter to you thereby called for enquiry. Thereafter,
you and your colleagues have approached us and requested and expressed your willingness to settle the matter amicably and also assured us to look into the aforesaid matter and make necessary arrangements to transfer the wrongly debited amount in our current account.
As assured by you, you have transferred only one transaction amount as eye wash to us and came to us and requested us to sign in the satisfaction letter in blank form. At that time, we have requested to transfer entire amount from the date of opening of the current account by us with your bank and also requested to issue the passbook to us. But you have refused to do so and often interested in getting our signature in the satisfaction form in blank form stating that you have filled up the matter later in your bank. To take revenge against us, you have issued the reply dated 31.03.2015 stating our address in the name of Chandrasekaran, Jai Maruthi Travels, Gandhi Road, Vellore and the said letter was gone to so on many places and last one of our Partner received the same only on 10.04.2015.When the said V.R.Chandrasekaran, had lodge a complaint to you narrating all the difficulties, sustained by him, as the partner of Jai Maruthi Travels and Tours, you have refused to receive the complaint and also refuse to issue any reply. But to Wreck Vengeance against us, you have addressed the reply by quoting wrong address o[censored]s. The reply issued by you is also not satisfactory and convincing one. In order to escape your legal liability to retransfer the amount of our client, you have issued the formal reply to us.
Hence, Please consider our request as stated supra by issuing the current account pass book to us and also requested you to retransfer the debited amount as INF fees and other charges to our account forthwith from the date of opening of aforesaid current account by us with you and oblige failing which we have no other option except to take appropriate legal action against you before the appropriate authority and you will held liable for the same.
The ICICI bank has passed an order dated 6.6.15 dismissing our claim made in the complaint in an Arbitrary manner without following the banking regulation act & rules. which results in miscarriage to justice and cause loss to us.It is therefore prayed that this Hon’ble forum may be pleased to pass an order there by setting aside the order of dismissal of complaint in complain no 5755 dated 6.6.15 and order the relief as prayed for in our complaint again. The ICICI bank Vellore with cost and pass such other and further order, that may deem fit and proper to this Hon’ble forum under the circumstances of the case
Hope you will avoid such unpleasantness.
Yours,
Sd…..
( R C Harihar Sudhan )
Partner Jai[ Maruthi Travels & Tours.
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