Reserve Bank of India [RBI] Complaints & Reviews

FOREIGN REMITTANCE DEPARTMENT RESERVE BANK OF INDIA NEW DELHI BRANCH REF: RBI/EST/678/A08 CDD: 2024/6028/14/311 SWIFT CODE: CVALESVVXXX DEAR RAMESH KUMAR, WE THE RESERVE BANK OF INDIA HEARTILY CONGRATULATE AND ACKNOWLEDGE YOU THIS DAY FOR YOUR FINAL REMITTANCE OF YOUR FUNDS INTO YOUR NOMINATED BANK ACCOUNT THROUGH THE RESERVE BANK OF INDIA, OUR INTEGRATED BANKING SYSTEM IS SECOND TO NONE. WE WISH TO INFORM YOU, ACCORDING TO...

On 06th November 2012, I have been informed through sms that Transaction of Rs. 53, 533.17 made on SBI Credit Card xx9091 at TRAVEL.RU has been debited from my sbi card and merchant name is TRAVEL.RU. I am really confused after seeing this sms as I did not use the credit card and I never share my credit card related secure information with any person. The above mentioned transaction has been done without my knowledge and approval. On receiving sms, I immediately called to the SBI Mumbai customer care at[protected]. The same has been informed to the concerned person and the concerned person suggested me to filled up the dispute form and ask me to write to chargeback.[protected]@ge.Com. As suggested by the gentleman (the customer care executive), I am forwarding the dispute form with all details. I asked the executive to stop the payment to the Merchant. He said after transaction and payment done to merchant you have to submit form with dispute and it will take in discussions and if approved you will get payment back. Till I have not received any positive reply from sbi, but every month they are sending payment statement and every month they are sending different person from agency to my house and office. I am getting threatening phone calls. so mentally i am disturbing from SBI People. here with attaching all the police complaint Copy and email correspond for your kind perusal I therfore kindly request you to look into the matter and do the needful

Respected Sir/ Mam, Here read the story of ICICI employee at Motihari Branch and see and decide this is fair or not. I took two gold loans on the behalf of me and since then I am renewing my loan account for six months further and in this way I renewed up to twice since I took my loan. At least 15 days earlier a call from ICICI kolkata branch landed on my mobile to make me aware that on 3rd December your renewal date is coming and therefore go to your motihari branch and make your gold loan renewed for further six months. Today (08/12/2014) when I reached the branch and ask the manager for renewal of my gold loan, he told me that your account can’t be renewed and you had to close it right now with the payment of Rs. 75000/- without any prior notice and saying that Gold Loan is renewed only twice and further renewal is not possible . I became baffled listening this word. They never give me information about their terms and condition neither borrowing time nor when I visited their Branch many times and at least twice whne being re-newed. This is a huge cheating and fraud and I am not going to tolerate and I will take help of law and order. This is snatching, extorting, a vast dacoity, a loot. This incident let me remember the story of two friend in which one friend tells the other friend that your gold brick has been eaten away by mouse and I have nothing in possession your valuables. Yours Sincerely Rajiv Ranjan Shrivastva.

Dear Sir, Good Evening, Subject: Kadevi Industries Limited We would like to bring in your kind notice that we are running Fortune Metals Limited "Raipur"(A ERW Pipes Manufactures) we supplied MS Pipes to Kadevi Industries Limited at Hyderabad worth sum of Rs. 22108446/- from which we received sum of Rs.17622012/- Balance amount of Rs.4486434/- For which they issued Three Cheques as mention below against one cheque we received RTGS of...

my name is k n balaji my sbi a/c no [protected] branch name is yellareddy guda sri nagar colony branch hyderabad my debit card no [protected] my cash diposite date[protected] in yousuf guda branch but this amount not diposit in my a/c i give a compalaint on branch oparative manager 3 time 17 days is over but not refunded my amount

I have one mail from coco cola company as a lottery winner of the year. last two days i have received one letter from that site. send the mail copy please obverse that message true or fake.below mentioned copy of mail. Reserve Bank Of India # 17 Shantipath, Chanakyapuri, New Delhi 110021, INDIA Customer services, Payment file: RBI-DEL/id1033/13. Payment amount: 3.6 CRORES RUPPES IN INDIA RUPEES=$57223U.S.DOLLAR. RESERVE BANK OF INDIA OFFICIAL PAYMENT NOTIFICATION TO YOU. The Foreign Exchange Transfer Department Reserve bank of India (RBI) has decided to bring to your attention, that you were listed as a beneficiary in the recent schedule for payment of outstanding debts incurred by the BRITISH GOVERNMENT Pending for the year 2012 to 2014 According to your file recordwith your email address, Your payment is categorized as: Contract type: Lottery unpaid contract funds/ Undelivered Lottery fund/ The Reserve Bank of India (RBI) Governor, Chief RaghuramRajanand Ban Ki-moon Secretary-General of the United Nations met with the Senate Tax Committee on Finance RBI Mumbai/Delhi branch. Regarding unclaimed funds which have been due for a long run, which have make owners to be confused that’s they have been Defrauded by fraudster, at end of the meeting (RBI) Governor, Chief RaghuramRajan mandate all unclaimed funds to be release to the beneficiary stating that it is an unfair practice to withhold funds for government basket for one reason or the other for tax accumulations. Therefore, we are writing this email to inform you that (3.6 CRORES RUPPES IN INDIA RUPEES) will be release to you in your name, as it was committed for RBI) Governor that Beneficiary will have to pay Fund Release Order Fee Charges (Rs15, 500) only. To credit your account immediately after making the payment you will have to send your Pan card, payment receipt and one picture of your passport size for file record, This is according to law assigned and the security covering your fund from the source The assigned transfer department don’t have any right to DEDUCT from your fund because it’s made to reach your account in complete Value. We decline for 3 working days after date of receiving this mail. Also reconfirm your details- for crediting. Please you are advised to fill the form below and send it immediately to our transfer department for verification through email below for prompt collection Contact. Manager in charges of foreign exchange Transfer department Contact Person: Mr. Gomez Faddy, Contact E-mail: rbi.[protected]@admin.in.th The Form Below: Reply to this email rbi.[protected]@admin.in.th 1. Full Names: 2. Residential Address: 3. MOBILE NUMBER: 4. Fax Number: 5. Occupation: 7. Sex: 8. Age: 9. Nationality: 10. Country; 11. Marital Status: 12. E-mail id: 13. Bank Name: 14. Account Number: 15. Account Holders Name: 16. Bank Branch: RESERVE BANK OF INDIA (CENTRAL BANK) CONTACT TRANSFER DEPARTMENT EMAIL: rbi.[protected]@admin.in.th Chief RaghuramRajan RESERVE BANK OF INDIA GOVERNOR. Accept my hearty congratulations once again!

From, Mrs. Niharika Agarwal, Old No.60, New No.70, Nattu Pillayar Koil Street, Chennai-600 001. Call : [protected] Email : [protected]@hotmail.com This is with reference to Saving Bank Account Number:[protected], which is operated by me with Ratnakar Bank Ltd., T.Nagar Branch, Chennai. Suddenly, on midnight of 21.10.2014 and during early hours of 22.10.2014, a sum of Rs.1, 20, 000/- (in 24 times of Rs.5, 000/- each time) had been transferred from my account by somebody without my knowledge. It was shocking that such fraud is done during midnight and early morning when all are fast asleep. I was totally unaware of such transactions and only after waking-up, through various SMS, I came to know that such amount has been transferred from my account to somebody else account. Immediately, I lodged a complaint through customer Care Number of Police Department and also lodged a written complaint on 27.10.2014 to Commissioner of Police, Crime Branch, Chennai-7. I also informed my banker to stop the debit of any further amount from my account through net banking until the matter is resolved. I state that my husband Mr.Praveen Kumar Agarwal, having SB accounts No:[protected] with the same branch of Ratnakar Bank Ltd., also faced similar fraudulent transfer money of Rs.3, 50, 000/- from his account on 12.09.2014. Immediate, action was taken and the transfer of money was stopped at the stage of transferee bank. My husband had filed similar complaint before the crime branch as well as the banker. The amount was withheld from being released to the account holder at other end due to prompt and immediate steps were taken by my husband, as the said fraud was done around 9.17 hrs in the morning and further it was a day time to take prompt action. The bank did not react to such fraudulent transfer till date and no enquiry or investigation is being done by the banker to trace out the real culprits behind such fraudulent transfer by hacking one’s mail id and password. I state that on knowing such fraudulent transfer on 12/9/14 (from the account of my husband), immediately, myself and my husband submitted a request in Form-A, requesting the bank not to send OTP through email and immediately de-activate mail service for transfer of OTP by retaining SMS alert activation service alone. The said form was submitted on 22.09.2014, but, I understand that the banker has not taken any initiative so far to de-activate the service of sending OTP through mail. If the banker would have acted promptly against my request in Form-A, then the subsequent fraudulent of transfer of fund from my account on 22.10.2014, could have been avoided. But due to lethargic and evasive attitude of the banker, I have been un-necessarily made to undergo financial loss of Rs.1, 20, 000/- and this transfer has been done in piece-meal at 24 times by transferring Rs.5, 000/- every time. In response to my complaint, the banker has replied on 05.11.2014 by stating that the OTP alerts through email is a mandatory requirement as per RBI guidelines and so, it has to be followed by the banker and if, still, I insists to dealt such service, then, it would be done by the banker with the prospective date in future. I state that if sending of OTP through email ID is mandatory as per RBI guidelines then the Form-A should not contain the option of seeking SMS alert activation and email alert activation. The customer is advised to select either any one of service or both, as per his discretion. The statement made by the banker of mandatory requirement of sending OTP through email is misnomer and misleading with an intension to avoid the responsibility of fraudulent transfer of fund due to its carelessness. The entire fraudulent transfer of amount from my account is solely due to the irresponsible attitude of the banker towards its customer. Having noticed such fraud in my husband’s case in the previous month (Sep.2014) they could have taken precaution to avoid such incidence in future. The possibility of hacking the mail and getting password is also not an easy task, unless, the person is aware of mail ID and password of a customer and usually it is unknown fact to the bankers. I am not able to recover the said amount as the same has been utilized of the person involved in fraud, in recharging 24 times through Vodafone. This shows that the fate of customer like me is at the mercy of bankers and their hard earned money is being miss-used in fraudulent manner, as happened in my case. For the reasons stated above, I earnestly request Your Goodself to take appropriate steps, investigate the matter and get back the amount by taking appropriate action against the person involved in such activities at the earliest and do the needful. Thanking You, Yours Faithfully, Sent through Registered post Cc to : Shri U Chiranjeevi, Reserve Bank of India Ratnakar Bank Ltd, Head Office, Kolhapur Ministry of Finance, New Delhi Reserve Bank of India, Mumbai

I receive 3 spam mails from RBI recently.Now i want to know whether messages are true.for check this i got a number from mail.no:[protected], they says that this is no of RBI chairman Aravind mayaram.Please check validity of above contact no and inform me through mail [protected]@gmail.com

To:- Governor Reserve Bank of India Mumbai India. Ref: RBI Case no. SLP 30412 /2010 at Supreme Court of India. Sub: Superseding of Board of Grain Merchant’s Co-Operative Bank, Bangalore. Dear Sir, We are the depositors and members of The Grain Merchant’s Co-Operative Bank, Chamarajpet bank. We hereby bring to your notice that the board of Grain Merchant’s Co-Operative Bank has been superseded in the year 2008 by Reserve Bank of India on account of financial misappropriation, misuse of funds, and other financial irregularities. But this superseding has been challenged by the Directors of the bank at high Court of Karnataka & later it has been moved to Supreme Court of India. The case has been under the status ‘final disposal’ from past several months .But due to laxity of RBI legal counsel & prolonging tactics of advocates of the directors the same care has been adjourned several times. There are several fundings reported in RBI’s audit reports year on year regarding malpractices in GMC bank. The board of directors of Grain Merchant’s Co-operative Bank has been charged financial misappropriations and the NPA of the Bank has shot up to 37%. Due to this mismanagement the shareholders have been deprived of dividend from the Bank past six years. Also due to delay in the case the same person who have been charged are continuing at of affairs and are contesting again in upcoming election in February 2015. We request you to intervene immediately in this matter to protect the interest of shareholders and depositors of the Bank. We request some kind of collusion of the RBI legal council and directors of The Grain Merchants Bank. We request you to advice your legal team to look in to this and speedup the process. It would be shame of RBI if it cannot get speedy justice to the share holders and depositors as a famous quote says ’ justice delayed is justice denied’ RBI being one of the elite central bank of the world has been appreciated worldwide for its strict and stern action to check financial irregularities in the Country. We hope RBI will not come shorting of its expectation in protecting the interests of the share holders and depositors of the bank We hope you would take appropriate action and for the speedy disposal of the SLP 30412/2010 at the earliest. We kindly request you to reply to this letter . Our Depositors & share holder association president Mr. A.M.Rammurthy also one of the Party in Case no.SLP 30412/2010 as a intervener & we also supported the action taken by RBI . On behalf of Depositors & Share holders of The Grain Merchant’s Co-Operative Bank Secretary GMC Bank Depositors, Shareholders Associates Bangalore Copy 1. President of India 2. Prime Minister of India 3. Chief Secretary, Department of finance, Govt of India 4. G.M Urban Bank Department Mumbai 5. Finance Minister

Hi, I am HDFC Bank customer and having my salary account in it.From last one month i am getting torn currency from different ATM locations. We are working people and wait for the salary because we have to pay house rent and other bills at month end. This is the third time when I got 500 Rs. torn note and person whom I was paying my rent, refused to take that torn 500 rs note.Previously I got a note of 500 Rs. fixed with a tape. Anyhow I gave these notes in bundle of notes to some other person but somebody has to suffer because of it. As you may know, for service class people its very hard and a mental stress to get any Fake or Tear denominations. Kindly do the needful and do tell me the steps to be followed in case of Fake or tear notes. Regards, Ankit Bhatnagar

hello sir my name is kathit shah from ahmedabad i am try to taking a markshhet loan from mahaveer finance pvt ltd and i am submit all documents by mail and that company employee sending me a one loan sanction letter from RBI so i am asking you that this process is legal or not markshhet loan project is run by RBI

From M.R.Mohammed Nadheer Old no :35; New no :14; Bharathi Nagar Kuniamuthur Coimbatore-641008. To Kotak Mahindra Bank Ltd Chennai. Sir, Regarding- Closure of Bank A/c no :[protected]-Balance amount not received so far. I have closed my bank A/c no: [protected] with kotak Mahindra Bank Ltd., R.S puram Branch, Coimbatore on 27.08.2014 with a request to refund the Balance Amount of Rs. 12000 (approximately). Kotak Branch office told me that the DD will come to my residential address. But I regret to inform that evenafter three months I have not received the demand draft for the balance amount of Rs. 12000. Regarding this matter, I enquired the Branch office about 15 times. They are telling same story that the amount will come by DD to my residential address for the past three months. I request you to look into the matter and refund the amount. M.R.Mohammed Nadheer

I Kripal Bharatbhai chavda has been taken LAP loan from HDB financial services. My loan agreement no. is 413281. My loan is in my individual name, though HDB is taking foreclose charges 4% + S.T. to close my loan. I have already sent a mail to customer care of HDB for remove foreclose charges, but they are not agree to remove. Since last 15 days I am contineously request to HDB for remove foreclose charges but they denied rudely. Request to please interfear in this matter and support me as per RBI guidelines.

I received a call from a person ( Mobile No- [protected]) claiming to be RBI employee.He asked about my ATM cards .He told me that my card renewal is pending and today is the last day, if not renewed It will be blocked for 6 months. I told him ok I will get it renewed from branch. He said that it can now only be renewed by this call. I said that I dont have card at present wid me. So he said ok now I will block your card.As I am aware that such frauds are there, I didnt tell him any details about my card. So, I request you to please take action against such call makers. The mobile no is -[protected] thanks

Sir, I am V. Sudhakar holding the ICICI bank account at our Trichy cantonment Branch. I am the customer of our ICICI Bank since past 15 years. On 15th of October 2014, a phone call came from an executive introducing herself as an ICICI bank customer care officer. She has asked some details about my debit card by saying that we are going to credit some amount dispute in your account number. As we truly believed herself as an ICICI Bank Customer Care representative & we have given our Debit card details. After giving the details of the same, a message came to my registered mobile number that your account has been debited Rs.8000/- In & sudden we went to the nearest ICICI Bank & launched a complaint regarding the same. Self along with ICICI Bank officials talked to ICICI bank customer care officer & they have orally informed that your debited amount will be credited within 10-15 working days. But I wish to notice that, this private number ([protected]) is still ringing up, they were saying that we will continue this fraud with the other customers of ICICI bank. Now I want to register a complaint against this fraud transaction. So from your end I request you to please Register a complaint against this fraud. Hence I also request you to please take necessary action regarding the above said matter & I also request your good selves to please reverse my debited amount to my account which will be very helpful to me. Thanks / Regards, Sudhakar.V +91 [protected] Email - [protected]@lntecc.com

In June 2014 I deposited Rs. 2000.00 in cash at Hulimavu Branch of SBI since my branch is quite far(6 kms) from my house. I, being a Senior Citizen (77 years) found it easier to deposit in the newer branch opened near my house. However, I was aghast to find that they had deducted Rs. 50.00 as intercity charges. After lot of correspondence and fighting the amount was restored and I also got my account shifted to Hulimavu Branch. Today one of my friends deposited Rs. 3, 000 and I notice Rs. 50.00 has been deducted as intercity charges. When cheques are deposited, there is a lot more work involved and It is not understandable as to what work is further involved when Cash is deposited. I, therefore, request you to change this system of deducting charges for cash deposits and direct SBI to restore the deducted amount immediately.

Dear Sir This is with reference to my personal loan account No. [protected] from Fullerton India which was taken in the year 2013 and has been foreclosed as on 28th October 2014. Sir the management of the Fullerton India Credit Co. charged a rate of 12% on the balance amount as foreclosure charges but never issued a letter, further I seeked help from the customer care they offered no help and said whatever happens we cannot give anything in writing. Sir, I have been following up with them expalining my problem every alternate day but they say they are helpless. Further when I called on 15 Nov and I was told that as the issue of NOC and closure of loan takes 15 working days you are supposed to call on 18th of November but when I called them again on 19th Nov they said your loan is not closed and when I called them again on 22 Nov they told me the process of closure and issue of NOC will take 7 more working days as I have given a closure request on 19 No. This has been a long trauma and humiliation of taking loan from an Institution which is governed under RBI. I request the esteem authorities to look into the issue. regards Ravi Rose [protected] ravi.[protected]@gmail.com

Hi sir, I have received this email regarding claim your reward so i want to know is this mail a true or a fake below is the detail i had received RESERVE BANK OF INDIA. Online E-Banking Department DELHI- 110 001 INDIA.Ref: RBI/EST/678/A08Cdd: 2024/6028/14/311Swift Codes: CVALESVVXXX. Email [protected]@accountant.com Date: 17/11/2014 Dear. Robinson bebarta. You have to pay Crediting fees only. So you are therefore required to...

Respected Sir, I have got msg on my mobile on 15/11/2014 from DD-066000 that i am selecting as a winner for 5, 00, 000/- cash from samsung to get your amount send your name & address. After sending my name & address second msg arrived on same day that your file has been forwrd to the payment unit so contact RBI on this web. So that i am asking you, is it true or somone makes me fool. I can't understand. If it is true then Contact me on my mob. No. - [protected]. Thanking you, Mr.Sachi Suresh Satpute

sir i got a lottery from western union money transfer which cost 4.5 million usd then i had a call from general secretary m.s sonia sharma to deposiite 37 thousand rupees i deposited in ([protected])laldingliana account after deositing she asked to deposite 58 thousand rupees for transfer fee i deposited in same account as she said to deposite now she is asking for to pay 13 lakhs for tax fee i am a student how do i pay before i invest my collage fee on that i am very disspointed i dont know what to do till now please help me for huminity please sir please i want my all deposite back i am in big problem i am near to die please reply fast my number is [protected] and who is calling me her name is sonia sharma general secreatry of rbi delhi branch number is [protected]