Jun 03, 2018
Updated by babumonu2226 I saw a credit of the above amount in the above account & thought this is given back & hence assumed to be resolved closing the complaint.
But on closer scrutiny the statement showed shadow credit . So they have assumed a fault keeping provision in the account but reluctant for acceptance and continued to correspond on the subject. Cyber complaint has been filed & though informed of receipt earlier will renew the complaint. with them. I give below some further areas which reaffirms my belief of internal systems being compromised which i have also informed the bank.
The sequence below explains lack of internal control & needs to be thoroughly investigated
1) the transaction is online as confirmed by bank
2) hence first the bank internet process ie password & id has to be hacked
3) the payee needs to be registered for any online transfer of fund & the same were not registered payee in the account
4) To use the debit card all the above process should be hacked or violated
5) if the bank checks the record never in the past was debit card used for online transaction nor OTP used as the mobile number was not registered.
6) all transaction till date was used using debit card grid which i thought was very safe even if some of above is not adhered
Hence It is clear that unless the system is compromised internally this transaction cannot happen.
I expect a reply to each of the above points to understand the failure
Even if the bank now proves that mobile no was registered but the same was not reflecting in any profile till this was registered by me few days back
So which mobile was this used. How did they get the no? That means this was known & used by insiders. Further account being operated without mobile no being registered is clearly a violation of account opening process
Sent from my iPhone
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> Sent from my iPhone of