Reserve Bank Of India [RBI] — credit card -kotak mahindra bank

Address:

Thane, Maharashtra, 401105

My application for a credit card in CITI Bank has been rejected on the premise that my credit rating or the CIBIL rating is not as per requirements as per 'report'.
The only time I owned a credit card before applying for the credit card with CITI Bank, was with Kotak Mahindra bank. However, I had to discontinue using the Credit Card due to a dispute over a payment of interest which was wrongfully being charged by the bank. Several letters and complaints had been raised with Kotak Mahindra Bank, to which, no redressal or solution was provided by the bank. The copy of the letters have been reproduced below (Annexure).
When the dispute went unresolved, I had to discontinue the services and apply for a new credit card. However, now due to the incomplete information given by Kotak Mahindra bank, my credit rating or the CIBIL rating has been reduced, without bringing forth the fact as to what the dispute was and the amount involved, etc.
There was a mere 1, 300/- which was wrongly payable to the Bank. Let me also bring on record that a car loan was previously taken from the same bank i.e. Kotak Mahindra bank, for which all the due and installments are being properly paid within time.
I pray that strict action be taken against Kotak Mahindra Bank for giving wrong information and discrediting a customer, who was never at fault.
I pray that my CIBIL rating be restored to normalcy.
I pray that damages may be awarded to me from Kotak Mahindra Bank for the unnecessary tension and hardship caused to me.
I pray that any other appropriate remedy in my favour may be granted for this genuine hardship cased.

(Annexure)
I (Jagdish Annayya Poojari), bearing credit card No.416646xxxxxxxx0429, had been provided a credit card facility around a few months back after repeated requests made by the bank representatives.
I had earlier raised a grievance which has not yet been resolved and no action has been taken till date. For reference purposes, the complaint is being reproduced below:
“I am in utter shock as to how i have been charged with interest after the fault has been proved to be on the part of the bank. What is even more astonishing is that, the complaint i had registered earlier has not been taken into consideration. An apology is not what would suffice but an action with respect to the grievance caused. The total interest amount should be deleted and a revised statement may be prepared by your goodselves in order for me to know the quntum of payment to be done”
Another Complaint had been raised by me after my 1st complaint which is quoted below:
“The statement of bill is received by me one/two days before the due date every month by courier. However, for the current month i.e. February to March, 2017, no statement has been received by me by courier or by e-mail. A simple message had been received by me stating the amount to be payable without giving any bifurcation of such amount for cross verification. To obtain the statement of Bill, i had visited the FORT branch for a duplicate statement, where the servers were down on that day. They had requested me to visit the D.N. Road branch for the statement of Bill and further details. On approaching the staff of the concerned branch, I was told that no such bill can be provided and no details would be available with them. All payments and bills would have to be taken online itself.
In respect of the above stated facts, i would firstly like to mention that, it caused me great inconvenience when a simple work of having details of the amount was not provided to me. Secondly, no statement of Bill is sent to me on my e-mail ID ([protected]@gmail.com), but only a simple message was sent having no details, expecting me to make a payment relying solely on that message. Thirdly, the statement of Bill has always been sent to me one day prior to the due date aggrieving me of cross verifying the authenticity of the statement as well as obtaining time for procuring funds for the payment thereof.
Such ‘Poor Services’ prompt me to take steps of discontinuing the services offered by your bank. I am taking this pain-staking effort of writing this long ‘grievance’ letter to bring it to the notice of the concerned persons so that appropriate steps would be taken at the earliest.
In view of the above stated situation, i would propose that the late payment charges be waived off, the statement of bill be sent to the e-mail id(supra) before the couriering of the statement, such statement be provided to me atleast 5 to 10 days before the due date(after obtaining my consent about how early for it to be sent) and finally, see to it that all services are provided at all branches for the convenience of all the customers situated at different locations and having several limitations to the use of technology, gadgets, etc. “
The greviance caused once is only repeated by not redressing the earlier complaint raised by me. I had already mentioned that no bank statement was sent to my address and on approaching the bank officials, no proper reply or support was provided, due to which I was unable to know how much was to be paid hence leading to the non-payment of the alleged amount.
I would like to request the concerned authority, for the second time, that the penalising charges/interest amount be waived off due to the above mentioned reasons and a revised bank statement be provided to me at the earliest for me to know the quantum of payment to be made.”
A further 3rd Complaint was raised by me as under:
“This is the 3rd time i am writing to the bank and its concerned officials. I have been charged a gross interest of Rs.2224/- and a Net Interest of Rs.1935.12/- as late payment interest fee. Such fee is being levied upon me because of the mistake and negligence of the bank/officials, since, NON-PROVISION OF THE BANK STATEMENT TO AN INDIVIDUAL AND EXPECTATION OF PAYMENT OF AN AMOUNT BASED ON A SIMPLE TEXT MESSAGE, WITHOUT GIVING A CHANCE OF VERIFICATION OF THE AMOUNT DUE, should not mandate the customer to pay for the delay made by the bank/officials to provide the bifurcation of the said amount to cross check the authenticity of the same.
I had also requested the bank (hereinafter ‘Bank’ shall mean the concerned authorities/officials/employees/etc), to discontinue the services of the ‘Credit Card’ which has not yet been acted upon. And now i am asked to pay the interest on such delay as well, where i was disputing the said amount in question.
I would also bring to the notice of the bank that, while promoting the ‘Credit Card’ services, the bank was always in a hurry to have the customer avail of it at the earliest without furnishing the customer with any details or the shortcomings or the drawbacks of availing the same. If not such specifications, atleast specify what rules would be applicable to the customer. But the only goal which the bank wants to pursue is ‘how more and more customers and be fooled into availing the unseen and alleged benefits of having a credit card of their bank’. If interest is charged by misleading the customer, i wish to bring to the notice of everyone, either by way of a newspaper report or otherwise, atleast of my experience with a reputed bank like yours. I would also want to mention that, this issue would be escalated to ‘OMBUDSMAN’ if not correctly handled by the bank.
I would once again request the bank that the said interest be waived since i would not be paying the said amount due to the reason already mentioned and reiterated above. I would also request for the second time that the ‘Credit Card’ services provided to me be stopped with immediate effect.
The amount being paid by me is only towards the expense incurred by me and does not include any of the excess interest imposed by the bank on me.
I would expect that the bank looks into the matter at the earliest and takes appropriate actions and informs me of the same.”
In view of the above, i would once again request the concerned personnel to kindly block my card. All dues have been paid from my end except for the disputed amount of interest charged wrongfully.
I would also like to point out that the quality of services has been very poor with respect to resolving my grievance which had been raised and remained unsolved since a long time. I have never had a problem with any other bank w.r.t. such transactions. Even the loan account separately maintained by me in your Bank since more than a year, the repayment happens without fail with a clean history of non-default. However, because of the ignorance from the Bank’s side, i am having to repeatedly follow up, even after which, only the interest amount payable is being increased by the Bank but not kept aside as disputed.