Reserve Bank Of India [RBI] — How can rbi allow paytm to deal in financial transaction (without any banking ombudsman and transparency in statement)

Address:	Gurgaon, Haryana, 122017
Website:	paytm.com

- paytm is doing money transaction like banks but it is not audited like banks,
- paytm many a times cheats customers and has same issues like banks, buy paytm does not have banking ombudsman.

My paytm account is registered with mail [protected]@gmail.com;
I paid ebay through paytm and later returned the products to ebay;
E bay refunded the amount in my paytm wallet;

It has been 3 months but despite my multiple requests paytm is not refunding the money back to my card or account;

Paytm is also not compliant on financial front and i have reported the matter to rbi already;
Also i am making other merchants and customers aware of paytm as an unethical and fraud organization...
I am old customer on ebay and will request ebay to stop taking payments through paytm
Unlike credit cards and banks, paytm do not provide the monthly or quarterly statements to customers and there is a lack of transparency created by paytm;

Airtel has already discontinued its payments through paytm and is promoting customers not to pay through paytm;

It is always compliant and better to pay through banks and cards because of their transparency and fairness;


Raise similar complaints with rbi and help me fight against paytm.