Ritual Holidays Complaints & Reviews

Dear sir.

No of calls and mails no reply

Please send my refund amount rs. 20, 000/- given below my bank account details.

T. Mohammed.
A/c. No.[protected].
Treasury branch, 7 roads.
State bank of india
Bank i. F. S. C. Code. No.è sbin0011122
Kadapa. A. P.
Cell no. [protected].


Payment receipt
Ritual holidays booking id - 4551tha20170712
Receipt no: rh4551tha[protected]


Guest name: mohammed
Registered email: [protected]@gmail.com
Registered mobile: [protected] booking id: 4551tha20170712
No of person: adults: 1, children: 0, infant: 0, total: 1
Payment details
Amount:
Payment mode:
Date of payment:
Rs. 20000
In kotak bank
[protected]

Please note:
The timings for information regarding your booking process
Monday to saturday: 10:00am hrs to 06:30 pm

Dear sir,

As per your above booking id (Thailand tour package)

1. Service voucher issued after i traveled from cochin airport

2. No agency pick up from bangkok airport (I wait around three hours, after contact ritual in delhi. They said to wait after one hour reply i have to arrange myself the taxi from bangkok airport to pattaya we will refund it. Till now i did not anything. I face big problem in airport with out food etc...

3. As per your service voucher i availed only coral island tour (The agency in bangkok and even hotel also no co operation.)

4. The agency in bangkok no co - operation. (Which time coming and no information pass to hotel)

5. After getting their payment, the staff in ritual no co - operation

6. The above tour i loose money, tension and wasting my time.

7. Before i went different place though tour package. I never face such a problem.

8. Finally i ask the staff and answer is blame to me. Their view as per my instruction made the voucher. I don't understand first time visit bangkok.

9. Any way this package tour is horrible for me. Financial loss, mental torture and wasting time.

You are kindly requested do not make such a things in future to any body.

Thanks & regards,

We were in malaysia from 7th to 13th last month. Land package provided by Mr sonjoy n Mr Sourav from Ritual holidays. I must say these people have no value for their words. We were given itenery last night prior to leaving India. We were not provided transfer to our dinner restaurant. We were not given one dinner coupon in kuala lumpur and break fast coupon in genting. We got to know this after reaching Malaysia. We contacted them many times but issue was not solved. Finally they committed of refund for the same. Since one month we are contacting the officials bt havent got any money back. These people are not worth their words. Never go for this company. I have the the recordings phone calls. The way they treat you once you are on tour.
For any help write me at [protected]@gmail.com

The ritual holidays have given me false commitment for providing of hotel accommodation at somnath nd dwaraka. It is really a fraud company. Initally they promised to provide star hotel accommodation having attached restaurants for breakfast. The hotels namely gopal nd sitara provided at dwaraka nd somnath respectively are substandard one not having restaurants nd surroundings also dirty. They are of budget hotels. Therby u people cheated me. The behaviour of one mr madan sr operation coordinator is every bad. He exhibited adamant behiour on phone which is unbecoming for a person working in a customer relatedcompany. The executives have given false commitments in every angle. Further collection of st on freight charges is not fair as the taxes are included in the tickets already. The package amount collected from me is high nd not deserving for that amount. The overall experience of our tour from 13th to17th is unsatisfactory.

A fraud company. They foolish the people. Never book a trip with this company. We had very bad experience in last month for thailand tour with them.
* while booking plain tickets they spell wrongly of my daughter's name and till we go to mumbai it was with wrong name, no cooperation from them and we tried everything to get it changed.
* when we reached, the operator left us on wrong hotel and till we come to know he just left. That other hotel manager somehow manages us to go to our hotel.
* 2 days before they changed 2 of our hotels and one of which was third grade hotel, very poor service. When we called them, no support at all...
* the tour operator at pattaya was so arrogant, came late to pick up and when asked, he was talking in bad language and threatening for canceling all other programs.

There are many many... Many problems we faced.
My advice - never plan with these people.

Team

I have booked a package at the time of booking they didn't told about Service Tax exclusion instead saying everything is included except GST. Now they increase the package amount by saying that GST means Government Service Tax. Also at the time of booking I paid 25% of the package; that time they didn't say about you have to pay amount + ST

Never book a tour with dis agency.. all the agents are bloody hippocarats... whatever commitments are given by this person are never fullfilled.. just two days before the tour the scenario changes of the agency and they will provide you the worst hotel, worst transportation and worst driver... Mr rohit the booking agent is most "haramkhor" person who diverts from his words and commitment what he has given... worst Ritual... thenga...

Booking detail(GROUP / PAX NAME Mr TUSHAR AGRAWAL x 06 Pax + 0 Child
TRAVEL DATES 13 Feb 2017 - 15 Feb 2017
MASTER FILE NO THA/01/2017/00010
BOOKING ID RED462736
AGENT NAME Ritual Holidays Pvt Ltd)

As we are hoping that Royal Asia is very worst lodge/hotel.Our partners have found the same there,
and they have opted not to stay in such hotel and we have booked bangkok palace hotel by the help of other travel agent and its cost us another 16500/- for 2 nights.
our partner and myself have called many times to ansul and sanjay to solve the problem and give any other hotel option or upgrade it to diff hotel but no help is given from them. Thanx to the other travel agent for helping us on urgent basis.
n we are pretty much sure that travel agency (ritual holidays)are making money out of this package deal thats y they have not booked grand alpine hotel in bangkok as discussed and strange they have no other 3 star hotel option.
at the time of booking advance is taken from us from grand alpine hotel booking (room cost around Rs3000/- ) but at booked at royal asia lodge (room cost around Rs 500/-)

I had very bad experience with their arrangements. Promise 3* star hotel but was given budget hotel. They also have hidden charges. Not all the places covered as per the itinerary... some places we have to pay extra for transport which was not advised.
The worst was literally we were blackmailed to pay extra which was not advised at all before our arrival from malaysia ...Sometimes the driver will disappear until we talk to Rohit and agreed to pay some money and then only the driver will come to fetch us. Our 13 Days tour was the worst nightmare ...
And Rohit really made or journey worst. The worst person I have ever communicate with. They really cheated us!!! Will never ever recommended!!!

We had booked a customised Gujarat tour with Ritual Holidays (Bhuj - Kutch - Bhuj - Dwarka - Somnath - Gir - Junagardh - Ahmedabad). Unfortunately it was terrible experience..
It was a tedious task to co-ordinate with Ritual Holidays and Driver on the iternary. Both driver and Ritual Holiday representatives were unprofessional in dealing with queries raised. On one side Ritual Holidays completely disavowed responsibility by denying to interact with the car owner and on the other side the driver/car owner constantly pinned us by saying that we might have to get off the vehicle if car owner doesn't hear from Ritual Holidays. For rest of the 8th day, we were getting constant threats to get off the vehicle.
In short we ended up paying extra money, 2 days of the iternary were dropped. Also dealt with unprofessional behaviour and threats.
We interacted with following person for our trip
Bharat driver : [protected]
Lala Car owner : [protected]
Pooja : [protected]
Rohit : [protected]
Pallav Bhargav : [protected]
Let me be precise in noting down the reasons for unsatisfactory trip arrangements.
1) The driver was not well versed with the roads, leading to many de-tours and time wastage.
2) The iternary was not properly communicated to the driver. On the very first day the driver asked us to be ready for Mandvi travel from Bhuj, although it was part of 3rd day iternary. We had a one day stay booked at Gir forest, whereas Driver was reluctant to stop at Gir. It was one big task to co-ordinate with the Ritual Holidays representative and driver. Ritual Holiday representatives never call back if you raise a query with them.
3) Although it was verbally agreed with Ritual Holidays with regards to flexibility on iternary. i.e. to cover nearby places, the driver demanded extra money for it later in the trip.
4) On 7th day of the trip, the driver impolitely denied us for Junagadh local site seeing citing that we will be exceeding the kilometres. We obliged to avoid confrontation and thought it will compensate the excess kilometres.
5) On 8th day, the driver asked money from us for fuel. We did give him the money and asked him to return it when we reach Ahmedabad as we had paid the car owner the entire amount.And then the worse part of the trip started. We complained to Ritual holidays that the driver is demanding extra money and to my surprise Ritual Holidays didn't help. They asked us to pay the extra money. Although we explained them that the extra kilometres we covered on the second day were more than compensated by totally droping 7th day iternary, they turned a deaf ear.
After confrontation and hesitance from our side to pay extra money, Ritual Holidays totally cut off from the scene and asked us to deal with the Driver/Car Owner. Post that we were getting constant threats from Driver/owner to get off the vehicle. A miserable experience.
6) After receiving the extra money, Driver dropped us at the Hotel and ended the trip on 8th day. 9th day of the trip (Ahmedabad local site seeing and drop to Airport) was totally dropped from the iternary.

Dear sir/madam,

I am forced to take clarification for the following points from the owner of your company as you people at ritual holidays claim that you can't commit fraud or unethical in doing your business but who actually are highly unprofessional, unethical and knows how to deal worst with customers once booking is made and payment received at your end.

Please refer to the invoice provided to me for entire package rhpl2701 dtd. 06.07.2016 (Bill attached) where in the transportation cost before service tax was mentioned as rs.24, 500 for total 2030 kms of travel. It comes out to approx rs.12 per km and when i ask customized bill from delhi airport to dalhousie and then dalhousie to dharamsala airport for submission of bill to my company, you charged only rs. 9 per km instead of rs. 12 per km and all people at ritual holidays are arguing with me that company cannot charge more than rs.9 per km. What do you say for that? How much correct are you people charging rs 12 per km in first invoice and charging rs. 9 per km in customized invoice?

Also if you see day 4 journey in manali and day 5 journey in solang valley and view point, you have mentioned travel as 120 km and 130 km respectively in the invoice provided. Actual journey performed was not more than 20 km and 30 km respectively on those two days. It means you charged for 250 kms of travel instead of 50 kms of travel. Moreover ritual holidays cheated with me that for visiting rohtang pass on day 5 i have to arrange local taxi as special online permit needs to be taken. So many outside vehicles (Not local) took online permit and visited rohtang pass. Only you people have the problem of taking online permit to rohtang pass. You have mentioned rohtang pass in my itenary and charged 130 kms in the invoice also. It means you have to provide local taxi at manali for visiting rohtang pass. But when i called your company you denied that rohtang pass mentioned is only suggestive itenary for travel on my own. Never ever you mentioned or informed me that i have to hire local taxi to rohtang pass before booking rather payment is made by me to your company. I paid rs. 3500 out of my pocket for hiring local taxi of manali to visit rohtang pass for 100 kms of travel @ rs. 35 per km. What do you say for that? Are you ethical in disclosing complete facts about your itenary? Is it not fraud charging 250 kms instead of actual 50 kms journey performed on day 4 and day 5? On one hand you are charging me for 130 kms and on the other hand saying me that i have to hire local taxi to visit the rohtang pass. It cleary shows how much you are deceiving customers once payment is received at your end.

Further to add my irony with ritual holidays, please see you charged rs. 36, 500 for 8 days of hotel stay on twin sharing basis with an extra adult giving complementary breakfast and dinner. It comes out to rs 4562 per day of hotel stay on average. You provided 1 star hotel in shimla for 2 nights (Worst experience in respect of location, cleanliness, hygiene and food) and 2 star hotels at manali for 3 nights (Ok), dharamshala for 1 night (Bad), dalhousie for 1 night (Good) and delhi for 1 night (Ok). With rs. 4562 per day, we can easily get better hotels and 3 star also as it is end of season time. What do you say for that? Is it the value for money service guaranteed by you to me?

Last but not least, while discussing tour package sales people only communicate package cost but they don't bring to the notice of the customer about applicable taxes and later operation people says taxes to be paid extra after receipt of advance amount from customer. Will full suppression of so many things by not disclosing before hand. What do you say for that? Ethical and transparent way of doing business?

There is no co-ordination between sales and operations department of ritual holidays. What sales people commit or promise to customer is totally ignored by operations department. Sales department contacts customer before booking and till advance payments made. But during tour if customer objects lack / short of services provided to him vis a vis itenary / promises made, operations department says they will withdraw services immediately and threat customer do whatever you can. Very worst way of dealing with customers in case of any grievance.

Total breach of trust and deceptive ritual holidays to recommend to anyone such an unprofessional travel agency. Lesson learnt how to to deal with any travel agency in future. Hoping to change your indecent attitude towards customers and act to deliver promises made for genuine customers

Ritual holiday - they are 100% thieves, fraud, please do not believe them at any cost even if they give you package for free. i would like to share my experience.
I had booked gujrat trip with them for 6 night 7 days for 24 packs with 12 adult and 12 kids. we selected 3 star hotels and luxary bus 2*2 27 seated and they promised to provide the same and sent the pictures also. but when i made the payment for booking amount these fraud executives named, pallav/rajput/avinash/madan ([protected]/[protected]/[protected]/[protected]) they all cheated on us and did not even listen to customer issues they are only cheating to get the money from you and will provide you third class bus and 3rd classs hotels, they are even blacklisted from multiple hotels for not making the payments. during our entire trip we were never approached by them and when we reached all booked hotels they said they have not received any payment from ritual holidays so they cant not even provide rooms. when we tried to call to these frauds they said they are on vacation please contact office on working days.

They gave us 3 options for hotels and promised to give first optionas priority and when payment was made they booked in 3rd class hotel saying other options were full, when i checked with hotel they said due to off season it is total empty just to save and exploite customers they booked hotels at low price they should be sent behind bars.

Booking name under Abhishek for the Gujarat round tour. Sent my parents for the trip after their retirement and I regret choosing Ritual holidays instead of many others. I had very good experience with AtoZ holidays last time but i wanted to try someone new and I failed. I was promised for good and different set of hotels for the stay but the places were all changed at the time of Check-in. We are given horrible hotels with bed bugs and horrible breakfast after scamming so much money. They were given one Paratha for breakfast and they said this is what you get here when asked for more. My father called to complain the same and your coordinator (Mr. Pallav Bhargav) showed unethical behavior and was very arrogant towards my father. He even told to stay if you like the hotel or take the money and find some other place on thier own. Is that the way to speak to your customers and to senior citizens? I'm very disappointed and I'd suggest everyone not to choose ritual holidays because they treat you differently before paying the money and they don't give a damn once you transfer the amount. They send all fancy stuff over the mail before booking and when you reach they'll say take whatever we give or leave. I'd really appreciate if the supervisor or the manager takes immediate action against this and make my parent's rest of the trip a little better and repaired. Like it was promised from Mr. Rohit, I'm expecting a callback from the supervisor.

I booked a tour for srinagar from Ritual Holidays and paid all full amount to them in advance ( for tickets /hotel/tour/rides/meals, all included)on 1-4-2016. my travel date was 3-6-16. but after receiving payment they did not provide me receipt even next 16 days after so many reminder they provide me receipt then they send me a written document with details when we travel they did not provide any facility which committed. 3rd class house boat after charging 4 start. no food after charging all meal included. no ride even after charging approx 10000 for rides. when we called they did not make any response and cut our phone. we booked hotel again with our money and completed our tour.

The worst experience in my life. They do not have proper network and they have not given money to the local Kashmir travel agent. he was not willing to give us a car, as he has not received money from ritual. and moreover ritual people will not pick your call if you have any problem. In my entire visit i was only co-coordinating. No hotel booking was done.

In india they said we are provides you good service.at initial time they commit all services after taking money then the services and terms condition was different.intial time they said we provide you hotel as per your choice but after taking money they didn't give you as per your choice.
In Malaysia they give us some hotel and they said we provide you all pick up drop services but after doing payment. They give us no pickup drop service.when we talk about that they said madam your restaurant are very near to your hotel.When I went Malaysia there my restaurants are very much far from hotel.there I didn't use there meal vouchers and I talk to them on phone and said I am not using the meal vouchers.they said we will refund you the amount.when I come back to India they are giving only 50% amount of meal vouchers.when I am said OK refund 50% amount to my amount then no one gives me reply to my mail or my phone.from last 4months no one gives me any reply.and even they are not responding to my call also.
There head office in delhi but there also I am not getting any reply

You tell me what to do.give me proper solution.

The service of retual is very very poor. No vehical is came in airport on arival for pickup . No vehical is booked for our toor. We hire auto ourself and taxi also. They not privied any vehical as per condition and vehical is not came on time for received. Comapny is demand extra amount for taxi. Company is provied third class taxi for traveling and charged as per condiction. Mr.Rohit is not answer after receiveing of amount. I think this company is fraud and only for harishment of customer. Company is not provied any terms as per mail.

The Ritual Holidays at 2172/5, Second Floor, Guru Arjun Nagar, Opp. Metro Pillar No 226, New Delhi, Delhi- 110008, India, specially Operation Manager Mr. Rohit and Sales manager Mr. Saurabh, has given us false commitment on our Kashmir trip on May 2016. They have given us package for standard hotel and star categories properties. We have opted for star categories properties and accordingly given them full payment before the trip. However, when we reached at our holiday destination we were shocked to find that none of the properties were of star categories. The most horrible experience was in Dharmshala hotel Buddha Valley which was the most unhygienic and dirty hotel provided to us. They cheated us and there was no correspondence from their end. I hope there should be proper investigation and appropriate action to stop them from further cheating the tourist.
Susmita Basu
Kolkata
[protected]

To, Dated :- 1/06/2016
The Rajdhoot,
New Delhi.


Respected Sir

Sub- Regarding of my refunding of my amount from your state

As my name is Chandra chud and from Karnataka State, Bangalore district as i am hereby requesting to spare some of your valuable time in which i am and my wife got cheated and ill treated badly in your state of with person in name, Priyanaka and Madan this two persons who works in travel office which is situated in 2172/5, 2nd Floor, Guru Arjun Nagar, Metro Pillar No. 226, Opposite to West Patel Nagar, New Delhi which i and my wife came to Delhi to go further to shimla and Manali to celebrate our 1st Year anniversary on 13 of November 2015 by contacting the priyanka and which she said that she will provide all the facilities from starting to ending for package and she also cheated us with taking the 15, 000/- Rupees and neglected us without providing any thing and which i have suffered a huge loss and also my hard earned money and when we went to Delhi carrying the luggage without breakfast and dinner till we bored the train on the same day with I and my wife a cried a lot when they didn't hospitalize us with proper care and they didn't even provide the lunch also when we asked them that we haven't had anything since morning and they said they will provide the lunch but they didn't do. We got married in November 2014 and we had planned to go to such a far place for anniversary enjoyment. So i and my wife faced lot of difficult from going from Bangalore to Delhi further to Manali and Shimla but unfortunately our dream didn't come true just that they said they will provide all the facilities. We both tried so much to get back our money but they didn't had curtsey or humanity that we travelled a lot from airport to new Delhi railway station and from new Delhi station to Connaught place and from Connaught place to Shadipuri metro station where that Ritual Holiday office is located in Shadipuri metro station that too we went with our luggage carrying all the way which they didn't even provide the cab also and after all this injustice my wife cried a lot where i got afraid and i took her and came back to our native Bangalore in train on the same day evening and we reached Bangalore. So i and my wife got injustice from them so i request the you sir to give justice to me from them where i and my wife suffered with great loss and also without lunch. And we both are from middle class family and our dream did not come true and i here by requesting you to take a severe action on them and close the company which they are running illegally so that no other people like us should not get cheated like us from them The Expenses are below mentioned i hope you sir that you will take this matter very seriously and punish the culprits and giving the justice and as well as insisting them the our amount from them.

Thanking You Yours Sincerely

R. Chandra chud

Package Cost 35000/- Including of Flight ticket from Bangalore to New Delhi and with depositing of amount of Rs 15000 and with train fair from New Delhi to Bangalore

Depositing of amount to Ritual Holiday is Rs 15000/-
Flight Ticket from Bangalore to New Delhi by
Go indigo airlines -6700x2 13000/-
Train Ticket from New Delhi to Bangalore 7000/-
Local Transport Expenses 500/-
Total 35500/-

This is my hard earned money from 3 months sir so kindly give us the justice from your state and capital so i am once more thanking you sir

I have requested to ritual holidays person for package details to Thailand and i was provided with itinerary and price details. I was asked to pay an initial amount with in an hour to block the discounted price. As i was not in a position to check the itinerary mail, i accepted to pay the amount with a disclaimer that I will check the itinerary and to confirm the package. After an hour, when i checked the hotels provided, they are of worst quality and thus i informed Himanshu (sales person) for not accepting the package and to return my money. I was routed to four different persons each week when i inquire and finally after four weeks, they told that any booking amount is non refundable. When I did not agree for the package itself, why does my money has to be retained back by this fraudulent company.