[Resolved]  Royal Sundaram General Insurance — complaint for mentioning wrong name and incomplete address and complaint against customer care - health insurance - lifeline supreme

Address:	603103
Website:	www.royalsundaram.in/web/dtc/lifelinequote

Sir/Madam,

I, Rajasundaram has recently enrolled into Royal Sundaram Health Insurance, namely Lifeline Supreme. My Policy number is DOM[protected]/DOM/Supreme.

When I received policy certificate, I noticed that my name and address is given as wrong in Policy certificate. In this regard, I made a call to Customer Care to report this problem. Whereas, I am disappointed that customer care is approaching the issue as if this is a new name correction. One, Mr.Abdul was your customer care executive. Further, instead of giving relevant answers, he was getting into argument with customer.

Please note that I have given names correctly as below in your web form:

First Name: RAJASUNDARAM

Last Name: MATHAVAN

Address given in web form:

B 202 Radiance Shine Apt,
Rajiv Gandhi Salai,
Kazhipattur.
Chennai - 603103.
Kanchipuram Dt.
Tamilnadu.

Whereas, in the policy certificate I received has my name as RAJASUNDARAM MATHAVAN MATHAVAN. Also, my 2nd line address given as incomplete with only first word, "Raajiv".

I want the name and address to be corrected immediately and need immediate corrected Policy certificate documents to be mailed to my residence address.