[Resolved] Royal Sundaram General Insurance — order

Durai krishnan

from Madurai, Tamil Nadu

Address:

600116

My policy vpc[protected]
I made a mistake of taking my car insurance policy with rayal sundaram..
While taking the policy your mr prithivirajan and ms vennila spoke to me several times to make me opt your co policy and after that they are talking rudely and indifferently when i asked for physical copy of the policy which they promised to send with in 5 days. Alas now it is 1 month ihave not received the same. When i contacted the call center they are another set of people forming that they will take feed back. What feed back? God knows!!! When i asked for dispatch details of policy kit they said that they could not share the courier details which means that till date not dispatched.
Is this the way a tvs group company is running.?
I am thoroughly disappointed for the blunder of opting to get my car insurance through one of the worst insurance companies in india which i encountered..
Is it not the moral responsibility of your company to send the printed copy of the policy to customers immediately after issuing the policy or only to make the customer to runaround from one person to another? Also when i asked your manager contact details both prithiviraj and vennila refused to share the details. Why. Is not your company senior person above them will not talk to customers?
Worst company

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Feb 4, 2019

Complaint marked as Resolved

Royal Sundaram General Insurance customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Royal Sundaram General Insurance Customer Care's response Hi Durai krishnan, we wouldn't want you to have such experience. We have made a note of your details and forwarded it to our team. Be assured, they'll connect with you soon to address the same.