[Resolved]  Royal Sundaram General Insurance — very poor customer service

My policy expires on january 2, 2019. Till date i have not received the renewal quote with full break. I spoke to customer service more than a month back requesting for the details. The customer rep informed that he would send the requisite information as well as a revised quote. Till date there is no response. Every time i call up customer service and remind them of this call. I am promptly told that a note is being sent to the concerned department and i will receive a call. I have received no call. It appears rsgi is not interested in renewal of car policies.in view of this poor service, i have moved to icici which provides a far more proactive customer and friendly service