Royaloak Furniture — Recliner product did not receive yet

Did not receive recliner ordered online via https://www.royaloakindia.com/.

The ordered was placed on 7th june 2020. There was no order confirmation from royaIoak through mail or SMS.

Ordered a dining table set and recliner separately and have received it. 1 recliner is pending.

Product name - Royaloak Davis Maroon Single Seater Recliner in Leatherite

multiple attempts through email and call to customer care evoked automated response(refer attachments). However there is no resolution even after 45 days of order confirmation.

The transaction has been confirmed by the bank as below

1) Transaction for INR 14992.5 to AVENUES INDIA PVT LTD FLA MSF has
been completed successfully on Jun 07 2020.
2)Have made online payment of INR 14992.5 towards CCAVENUE from your account XXXXX on Jun 07 2020 at 18.44 hours.
3) Ticket number raised to customer care provided in the attachment.