Royaloak Furniture — Table I had ordered online through their website

I had purchased the product on 29th of July, 2020 for making my work from home easier. I checked the estimated delivery dates and was promised a delivery before 12th of August 2020. In order to ensure that I receive the product before the promised date, I made an inquiry. I received a call from the Customer Care assuring me of delivery before 12th. I could have ordered from other e commerce service providers like Amazon, Pepperfry but I placed the order because RoyalOak promised faster delivery. Because of the COVID situation, all o[censored]s need a working space at home. However the promised delivery never happened. I waited for two days and started contact/writing emails to them. I was told the product has been dispatched from Bangalore and it will be delivered in 3 days. A week has passed after this and they didn't respond to my emails or calls.

On 25th August, I received the call from their customer care saying the item is out of stock and will only be back in stock on 5th of September. I asked them to cancel the order and initiate refund.

The audacity of RoyalOak to cheat your customers by saying the item is on the way, will reach in 3 days and then calling them and saying it is out of stock deserves credit. This is the best way to deal a company and cheat customers money.

The cancellation refund takes 20 days according to the customer care professional. It isn't mentioned anywhere in their company policy about the 20 days.

I am seeking a complete refund and compensation of Rs 5000 for my loss of time. I could have bought the product from other providers who would've delivered the product by now. This is sheer unprofessionalism and cheating, by misguiding customers on faster delivery causing inconvenience and hardship.