RummyCircle.com Complaints & Reviews

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from Rummy Circle!!

We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!

Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!

1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.

If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:

Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].

​

If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.

Please note, you can also check your current location as shown below under My Accounts > Profile:

​

2) From Mobile (chrome browser only): m.rummycircle.com

Follow the same steps as mentioned above for all the pop-up windows:

3) Mobile Application – APK

All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.

The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.

1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:

​​

OR

2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:

​​

If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.

Appreciate your kind co-operation and patience.

Warm Regards,

RummyCircle Team‍
RummyCircle Support

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from Rummy Circle!!

We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!

Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!

1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.

If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:

Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].

​

If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.

Please note, you can also check your current location as shown below under My Accounts > Profile:

​

2) From Mobile (chrome browser only): m.rummycircle.com

Follow the same steps as mentioned above for all the pop-up windows:

3) Mobile Application – APK

All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.

The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.

1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:

​​

OR

2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:

​​

If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.

Appreciate your kind co-operation and patience.

Warm Regards,

RummyCircle Team‍
RummyCircle Support

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

We would like to inform you that we have refunded your balance amount of Rs.23900.0 and the same will be credited in next 5-7 working day's.

We appreciate your support to help us in our endeavour to provide and maintain a fair playing environment to all our players.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Oct 10, 2018

RummyCircle.com Customer Care's response Dear Manimozhi,

Your account was linked to rakshitha29 with same bank account which is multiple account case, multiple account is not allowed on our web site, now we have activated Manimozhi143 and closed rakshitha29

Thank you

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

Your account is activated, please email us on [protected]@rummycircle.com if you need further clarification.

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Adding funds and playing against one account, without a justifiable game play may be deemed as a money laundering activity, which is an offence as per law.

We have detected violation of bring a friend policy.

We have found that some accounts have deposited through the same IP address which was used in your RummyCircle account login and dumped money so that your account can receive bring a friend bonus by unfair means.

This is a fraudulent activity and hence, we captured the bonus from your account.

Your account is permanently closed. Please do create any new accounts on our website. If detected, it shall be closed immediately and the entire balance shall be captured.

Regards,

Fair Play Team

[protected]@RummyCircle.com

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

Your account is already activated, kindly check and get back to us on [protected]@rummycircle.com

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Adding funds and playing against one account, without a justifiable game play may be deemed as a money laundering activity, which is an offense as per law.

We have detected violation of bring a friend policy.

We have found that some accounts have deposited through the same IP address which was used in your RummyCircle account login and dumped money so that your account can receive bring a friend bonus by unfair means.

This is a fraudulent activity and hence, we captured the bonus from your account.

Your account is permanently closed. Please do create any new accounts on our website. If detected, it shall be closed immediately and the entire balance shall be captured.

Regards,

Fair Play Team

[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for providing us the requested documents.

I confirm that your RummyCircle account (j[protected]) is already active. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

Please feel free to write back to us for any further information

Regards,

Fair Play Team

[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for providing us the requested documents.

I confirm that your RummyCircle account (j[protected]) is already active. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

Please feel free to write back to us for any further information

Regards,

Fair Play Team

[protected]@RummyCircle.com

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Ritu,

Greetings from RummyCircle!

This is in reference to the issue that you faced on September 29, 2018 with respect to the Loot Satellite tournament [[protected]].

Please note that we had gone ahead and refunded the entry fee of Rs 250 to your account. Please log in to your account and check your updated balance.

The refund was done on October 3, 2018 at 8:23 PM.

We sincerely regret the discomfort caused to you and appreciate your patience and understanding in this matter.

Warm Regards,
RummyCircle Support.

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Ramakant,

Further to your email, we had gone ahead and refunded the entry fee of RS.25 for the Best_Of_2_Deals_[protected]

We hope this helps.

Warm Regards,
RummyCircle Support.

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

Kindly provide us with your login id as we are unable to fetch your account detail, email us on [protected]@rummycircle.com

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing on RummyCircle.com – India’s premier online rummy site.

Our system has detected that you have multiple real cash accounts with us. As per the terms of service, any player cannot have more than one account with RummyCircle.com.

Hence, we have closed <Raina3_ > and transferred the available balance to <thirush8154> .

Please note that any withdrawal requested from the closed account will be processed in 2 to 3 working days.

We regret any inconvenience this may cause. We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,

Fair Play Team

[protected]@RummyCircle.com

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

You have multiple accounts linked with same bank account which is not allowed, kindly furnish your bank statement you have joint account to activate the account. For any assistance kindly email us on [protected]@rummycircle.com

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

You have multiple accounts linked with same bank account which is not allowed, kindly furnish your bank statement if you have joint account to activate the account or email us on [protected]@rummycircle.com to change your bank details.

Thanks

Oct 08, 2018

RummyCircle.com Customer Care's response Dear Player,

The user name you have given is not valid, please email us on [protected]@rummycircle.com with correct user name so that we can assist you better.

Thanks

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Kindly upload your pan card in your rummycircle account to activate the account.

Thanks

Feb 14, 2019

RummyCircle.com Customer Care's response Dear Player,

This is to reiterate that we at RummyCircle are committed to ensuring a fair and responsible playing environment for all our players. We are recipient of an award-winning industry standard certification which certifies that the software that we use to shuffle cards is fully compliant with the industry standards. Our card shuffling engine cannot be penetrated by anybody including game administrators while the game is in progress. We also have a certified algorithm (iTech Labs, Australia) running at the card generator core engine which ensures that the cards are randomly distributed among the players.

Please note that as a responsible gaming company and as per our company policy, we have always followed the best industry practices in the provision of gaming services to you. Furthermore, your playing limits were enhanced subsequent to your request and on receipt of appropriate verification documents only.

We wish you all the very best in your future endeavors.

Play responsibly, have fun.

Regards,

Responsible play Team

[protected]@RummyCircle.com

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Your account is linked with bhar220991 with same bank account, same bank account can not be registered in two different account. Please email us with your bank details on [protected]@rummycircle.com, so that do the needful.

Thanks

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Your account is linked with bhar220991 with same bank account, same bank account can not be registered in two different account. Please email us with your bank details on [protected]@rummycircle.com, so that do the needful.

Sep 28, 2018

RummyCircle.com Customer Care's response Dear Player,

Please provide us with your login id to look into your issue as we are not able to fetch your detail. Kindly email us on [protected]@rummycircle.com

Thanks