Verified Support
Feb 14, 2019
RummyCircle.com Customer Care's response Dear Player,
Greetings from Rummy Circle!!
We understand that you are facing issues while trying to play cash games or adding cash although you are not playing from restricted jurisdictions. We have some good news for you!!
Just follow the below steps to continue enjoying uninterrupted- awesome game playing experiences with us!!
1) Desktop – If you are playing from your desktop or laptop, please ensure to click on “Allow Access” if you come across the below pop-up screen.
If you have cancelled or clicked on [x], on the above window, please click on “I Confirm “on the next pop-up window as shown below:
Click on “Allow Access” on the next pop-up window as shown below: Don’t click on [x].
If by mistake, you have clicked on “block or deny” on the previous windows, you will see the below pop-up window: Just click on “click here to know more” and follow the steps mentioned.
Please note, you can also check your current location as shown below under My Accounts > Profile:
2) From Mobile (chrome browser only): m.rummycircle.com
Follow the same steps as mentioned above for all the pop-up windows:
3) Mobile Application – APK
All you need to do is uninstall the current version of the APP( delete the APK file as well which will be stored in the download folder) and download our latest version from here. Or you can also give a miss call on [protected] and install the APP from the link provided in the SMS.
The new version of APP has Geo Location enabled in which your current location will be tracked. Once you have downloaded or upgraded to our latest version, you will be asked to turn on the location in your android mobile.
1) Please ensure to turn on your location(GPS) by clicking OK, please see below for clear understanding:
OR
2) If you are not getting the above message and /or still unable to play cash games, ensure to switch on the location (GPS) manually as indicated below:
If you face any difficulties or you need any other information, please do reach out to us at [protected]@rummycircle.com.
Appreciate your kind co-operation and patience.
Warm Regards,
RummyCircle Team
RummyCircle Support
