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RummyCircle.com Complaints & Reviews

2.7
Updated: Sep 27, 2025
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RummyCircle.com reviews & complaints page 112

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S
smariyap
from Bengaluru, Karnataka
Sep 1, 2017
Resolved
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Address: Mumbai City, Maharashtra

My userid ashvanth123. You had closed my account with my money 23k. I agreed i had opened many accounts. For that how can you loot my money. I will not play again. First respond for emails. Send my money back. Else i ll take this to bigger level. Please give my money back. Don't do this silly things.

I am pasting below the mail you sent. Others can see how cheat you are. I need my money back.

Kindly note that your previous account " smariyap " was closed as you given suicide threat so that we have closed your new account " ashvanth123 " also. This is Violation against Rummycircle norms.

Your account is permanently closed. Please do not create any new accounts on our website. If detected, it shall be closed immediately and the entire balance shall be captured.

We suggest you to take this as learning in life and play responsibly, if you ever chose to in the future. As far as RummyCircle is concerned, basis your history with us we cannot allow you to continue playing further on our website.

We hope you take this in the right spirit.

Regards,
Responsible play Team
[protected]@RummyCircle.com"

If I give suicide threat means thats my problem. Or don't allow to create more accounts. or you can allow to add cash after verifying the documents.

When we create account where we are getting the norms?

1. Are we asked to not to create more accounts?
2.Where did you mention you will capture the amount?
Mar 18, 2019
Complaint marked as Resolved 
RummyCircle.com customer support has been notified about the posted complaint.
Sep 01, 2017
Updated by smariyap
Hello Rummycircle please resolve it. transfer my money. It is 23K. not 100 or 200. Please reponse quickly.
Sep 02, 2017
Updated by smariyap
Hey reply me. I lost my sleep and peace. Please give back my money. Begging you. Falling on your legs. Please get back.
Verified Support
Feb 15, 2019
RummyCircle.com Customer Care's response
Dear Player,

Thank you for writing to us.

Further to your request, we confirm that we have closed your RummyCircle account ( ashvanth123 )

Please note that currently, your account balance is transfer in your bank account

We appreciate your support and would be glad to provide you the best of services should you reactivate your RummyCircle account anytime in the future.

Regards,

Fair Play Team

[protected]@RummyCircle.com
Can not login

account closed - Comment #2843251 - Image #0
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    P
    Patan Masthan
    from Tanuku, Andhra Pradesh
    Aug 31, 2017
    Resolved
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    I cant play cash games when i played last i have won the prize and it is not credited ; i have network but it always shows ther is no network connections;and it is showing that no transactions going to happen from my account this is very sad to hear and taking long time to transfer money from account islong process it taking so much of time; please rectify the problem as soon as possible i hope ou do so. Thankinyg you.
    Oct 5, 2017
    Complaint marked as Resolved 
    RummyCircle.com customer support has been notified about the posted complaint.
    Verified Support
    Aug 31, 2017
    RummyCircle.com Customer Care's response
    Dear Player,

    Greetings for the Day!!

    We feel sorry to hear your problem. Nothing to worry, our concerned team will certainly help you out. All we need is email from your registered email address to our concerned team - [protected]@rummycircle.com as from the information you have provided here, we are not able to figure out the required details to check your account.

    Once we have your email, our team will help you with all your concerns.

    We appreciate your patience.

    Warm Regards,
    Rummy Circle Support
    My account closed open the account my withtravel money 3000rs my bank account transber

    can't play cash games and transaction is not happening - Comment #2840973 - Image #0
    You are deducting money from my account but my card is not visible on rummy circle display i m not able to play after that money is deducted my account
    i request you to refund my money as soon as possible
    My account is Bhuvana 2740. Not opening in cash play and withdraw also not opening plz check my account sir,
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      S
      sanoop999
      from Madurai, Tamil Nadu
      Aug 28, 2017
      Resolved
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      Resolved

      My actual name is sanoop varghese but i mistakenly enter sanu varghese.. Please update my name properly. My username is sanoop999. Please solve this problem as soon as possible. I really addicted this game. I'm really satisfied customer so kindly needfully your sincerely sanoop varghese my mail. Id is sanoop. Sanoop. [protected]@gmail.com. Thank you very much
      Mar 19, 2019
      Complaint marked as Resolved 
      RummyCircle.com customer support has been notified about the posted complaint.
      Sep 01, 2017
      ass paulsing's response
      My Id verification not complete

      Verified Support
      Feb 15, 2019
      RummyCircle.com Customer Care's response
      Dear Player,

      Thank you for playing at RummyCircle.com India's premier online rummy site.

      In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

      Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

      Warm Regards,
      Responsible Play Team
      [protected]@RummyCircle.com
      Dear Sanoop,

      Thanking You for playing at RummyCircle.com. 

      We confirm that your name has been updated as per the documents provided by you on your RummyCircle Account.

      Should you let us know if your any further assistance.

      Regards,
      RummyCircle Responsible Play Team
      [protected]@RummyCircle.com
      Hi sir my verification not completed... how many time telling... but No reponse...pls cheak my id... my id name kingban341... pls i want money... my account 450 money i want withdraw pls iam playing my id so pls cheak my id and iam withdraw my money ...pls ...1month my account was not work so pls cheak my account and play my games pls cheak

      update my name - Comment #2832333 - Image #0
      Withdraw money so please change address proof

      update my name - Comment #2839515 - Image #0
      My cash transactions was closed. What happened I dnt know. Please tell me How to withdraw my amount. Plz tell me rummycircle customer care number

      update my name - Comment #2840968 - Image #0
      Sir iam adding amount 2000rps to rummy circle through net banking at 1.00pm but dont add cash my rummy circle account but in my bank account debit the cash so reslove my problem as possible
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        A
        atul2389
        from Kolkata, West Bengal
        Aug 27, 2017
        Resolved
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        Resolved

        Website: rummycircle.com

        This is unethical website that controls the card that players get and you can't win beyond certain amount. This highly unethical gaming sites that controls card. A person lying in bronze club or silver club can't win against a person in higher clubs and your winning ratio increases when you give more and more money to this website because then they upgrade the club you are in. Your skill won't matter as the cards are controlled. I have been playing for past 2 years and they have never let me win more than 100 percent of deposited amount ever. Initially i would win and then lose again and again. Its waste of time and money and should be banned if not by government then at least by citizens voluntarily. You will lose money and they will suck it like the leech they are.
        Apr 4, 2019
        Complaint marked as Resolved 
        RummyCircle.com customer support has been notified about the posted complaint.
        Aug 31, 2017
        Kiru Kiran's response
        Plz sir open my game...
        Aug 31, 2017
        Kiru Kiran's response
        Kiransowjanya.[protected]@gmail.com.. this is my mail id reply me sir
        Verified Support
        Feb 15, 2019
        RummyCircle.com Customer Care's response
        Dear Player,

        Greetings from RummyCircle!

        I can understand your frustration when you do not get favorable cards while playing.

        Our system is automated,  however we would like to inform you that we do not have any control over the cards that are dealt in any games. Distribution of cards is an automated process and is completely unbiased. You think you have it bad.

        We kindly suggest you to click on the "Certificate" link on our home page which shows our Random Number Generation Certificate obtained from the prestigious I-Tech Labs in Australia. This Random Number Generation certificate proves that there is adequate randomness in shuffling of the cards so that no pattern can be deduced. As a result, there is no way for anyone to interfere in the functioning of the systems and associated software when it comes to shuffling and dealing the cards. 

        However, in the long run, it is your skill in the game of Rummy that determines how much you win and not the cards that you get as long as the shuffling is random.

        If you still have any questions or concerns in any regard, we are always here and will definitely assist you in your smallest of issue.

        We wish you GOOD LUCK to be a winner in your games. 

        Warm Regards,
        RummyCircle Support.
        My rummy circle account is blocked
        Plzzz... Help me sir... My game is locked... plzzz

        gaming fraud as they control cards - Comment #2837639 - Image #0
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          Senthilarumugam
          from Chennai, Tamil Nadu
          Aug 25, 2017
          Resolved
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          While depositing an amount of rs.500 through online payment, they have deducted an amount of rs.506.78 without any intimation about the reason behind that excess amount has been deducted. While entering an amount we entered an amount of rs.500 but while deducting from bank account the figures become as rs.506.78, this is totally inappropriate as per rummy regulations. If any excess amount is to be charged, they have intimate the reason then the deposited will decide whether he should go further or cancel his deposit. But here, such opportunity has not been provided.
          Further, i have heard that if any one made complaint against them then they will adjust the software against such persons as he unable to win the game. Hence, this site is need scrutiny whether they are cheating the players or doing fare game.
          Mar 25, 2019
          Complaint marked as Resolved 
          RummyCircle.com customer support has been notified about the posted complaint.
          Aug 20, 2017
          Micheal Amarnath's response
          My user name minimaran
          Aug 25, 2017
          Updated by Senthilarumugam
          While depositing an amount of Rs.500 through online payment, they have deducted an amount of Rs.506.78 without any intimation about the reason behind the excess amount has been deducted. While entering an amount we entered an amount of Rs.500 but while deducting from bank account the figures become as Rs.506.78, this is totally inappropriate as per rummy regulations. If any excess amount is to be charged, they have to intimate the reason then the depositer will decide whether he should go further or cancel his deposit. But here, such opportunity has been denied.
          Further, i have heard that if any one made complaint against them, they will adjust the software in such way the player unable to win the games and will loose all money. I am not sure the above news is true or not but i heard likewise from my friends especially about rummy cirlce. Hence, this site is to be scrutinized by appropriate authority whether any Mal-practice is going on or offering fair games.
          Aug 25, 2017
          Updated by Senthilarumugam
          While making withdrawal, especially this site have taken more time to return the players money to them. After 48 hours only they will attend the request of withdrawal. If after 48 hours any consequent holidays come then the player has to wait until the holiday is over. In comparison to all rummy sites, especially this site only doing such practices as taking more time.
          The hidden interest behind such delay is that the player can cancel his withdrawal until they start the process after 48 hours. so they induced the player to cancel and loose all money here. Also they can earn more interest by keeping players money for more than three days. If any complaint made, their response is this is their rules. An uniform rules for rummy sites to conduct the game and its related rules, If the government allowed such sites to conduct game.
          whether any verification has been conducted by the government body or any neutral body about the genuineness of all online rummy sites and if it has then the same should be in display for view.
          Verified Support
          Feb 15, 2019
          RummyCircle.com Customer Care's response
          Dear Player,

          Thank you for playing at RummyCircle.com India's premier online rummy site.

          In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

          Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

          Warm Regards,
          Responsible Play Team
          [protected]@RummyCircle.com
          Sir i have recharged my account twice in rummy circle.com with Rs 250 and Rs 100. Amount from my bank account got debited but not credited in rummycircle account. Kindly help me
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            K
            Karthikeyanthangavel
            from Jabalpur, Madhya Pradesh
            Aug 24, 2017
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra
            Website: Rummycircle

            Dear rummycircle team...

            My username : karthik0074

            I have yesterday withdrawn 3500 rupees.

            Still now amount not credit.

            So i will check my withdrawal status in my app it shows account has been closed.

            I need proper reason to this issue and i need my amount back to me...

            Otherwise i will do some action i have all the proofs
            +1 photos
            Mar 22, 2019
            Complaint marked as Resolved 
            RummyCircle.com customer support has been notified about the posted complaint.
            Verified Support
            Feb 15, 2019
            RummyCircle.com Customer Care's response
            Dear Player,

            Thank you for writing to us.

            Further to your request, we confirm that we have closed your RummyCircle account ( KARTHIK0074 )

            Please note that currently, your account balance is transfer in your bank account

            We appreciate your support and would be glad to provide you the best of services should you reactivate your RummyCircle account anytime in the future.

            Regards,

            Fair Play Team

            [protected]@RummyCircle.com
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              R
              Ramesh. M
              from Korampallam, Tamil Nadu
              Aug 20, 2017
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              I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount. I must know that whether it is safe to upload id proof including account number details. There are many scams going around.. There are easy way to deposit amount to play rummy through online transfer.. But why there are so many steps to withdraw amount.. Clarify shortly as soon as possible
              RummyCircle.com customer support has been notified about the posted complaint.
              Aug 11, 2017
              பிரசாத்'s response
              My account blocked
              Aug 11, 2017
              பிரசாத்'s response
              Not open game
              Aug 16, 2017
              Vivek Ananthi's response
              My withdrawal and my cash games not opening
              My withdrawal and my cash games not opening
              My name Prasad my phone number[protected] my email id prasathfly @ gmail.com account not open
              I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount. I must know that whether it is safe to upload id proof including account number details. There are many scams going around.. There are easy way to deposit amount to play rummy through online transfer.. But why there are so many steps to withdraw amount.. Clarify shortly as soon as possible
              please my birth of year 1999 karo
              plz change my birth of year
              28/05/2000 ❌
              28/05/1999✔
              my name silambarasan e. i am rummy circle account name simbu dan change please. user name silamabar6699
              Hanu Kumaran's reply, Jan 14, 2019
              Pro open pannittingala
              Plz open my account my name nilavazhagan.J
              Give plz remove nilasiva
              Give nilavazhagan.J in personal information
              Open my account I give my Nick name nilasiva plz remove it and give my name nilavazhagan.J
              Game not playing. My accound not editing

              to change personal information - Comment #3115782 - Image #0
              how can i change my account holder name...i can't withdrawl the money...pls help us...
              plz change my birth of year
              14/09/2000 ❌
              14/09/1999✔

              to change personal information - Comment #3152547 - Image #0
              my circle account name holder. santhisekharreddy bora wrong name
              Right name. Chandra senkhar Reddy Bora
              account no. [protected]
              My rummycircle username. chreddy1979
              My email ID [protected]@gmail.com
              Please my account open sir
              My account open sir
              Chandrasekharreddy bora's reply, Jul 31, 2018
              Change my account name
              [email protected] bora (x) right name. Chandra senkhar Reddy Bora
              My account no. 32606635845
              My rummycircle user name. chreddy1979
              My email ID. [email protected]
              My account open sir
              I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.

              to change personal information - Comment #3322911 - Image #0
              I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.
              My real name is laxman bagwe
              Emailid [protected]@gmail.com

              to change personal information - Comment #3322912 - Image #0
              I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.
              My real name is ande srinivsa reddy my account no-[protected] IFSC-HDFC-0003297
              I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.
              Name -Geddam Sandeep
              Dob[protected]
              Male
              Jamgareddygedem
              I want change my personal information in rummy circle...
              I would like to change my name to God Sivan into Balaji Ravichandran and my date of birth from[protected] into[protected] according to my Aadhar card.
              My name Zack subba but my ID proof name Harkaman Limbu n dob 11/06/1998 please sir change my name n dob please help me
              How to change date of birth
              Name Bhaskar devadiga
              Mobile number: [protected]
              Change date of birth sir
              1988
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                S
                sekhar255
                from Vijayawada, Andhra Pradesh
                Aug 17, 2017
                Resolved
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                Resolved

                Address: 530028

                [protected] this dates my game will not working.[protected] its my number. I am playing rummy in my windows8 suddenlly its stop loading my game. Solve my problem urgently... Its main problem in my system. Lets start working my system sir. Try to understand.. Resolution to my problem. Fastlly repair my game. Sekhar. [protected]@gmail.com its my mail id sir. Plz... Sir..
                Sep 22, 2017
                Complaint marked as Resolved 
                RummyCircle.com customer support has been notified about the posted complaint.
                Verified Support
                Aug 17, 2017
                RummyCircle.com Customer Care's response
                Dear Player,

                We did send you an email today informing that the real money game play for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. Thus as long as you would play from the restricted state, our system would block you from playing and it is regardless of address that you have put while registering the account.

                We regret the inconvenience caused.

                Regards,
                Fairplay team
                [protected]@RummyCircle.com
                Sir my account is closed please open the account
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                  V
                  vinojas
                  from Kollam, Kerala
                  Aug 16, 2017
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 563115
                  Website: Www.rummycircle.com

                  14/08/2017
                  ₹ 450
                  3763445
                  Online transfer
                  Canceled

                  This i won in tournament bledy i withdraw 450rs
                  # off if you cancel it means
                  Why the hell you keeping tournament
                  Bledy fraud
                  More over 15%royalty
                  Damit keeping our money you are running the rummy
                  Rummycircle cheater

                  Need 450rs back in my account
                  14/08/2017
                  ₹ 450
                  3763445
                  Online transfer
                  Canceled
                  Mar 20, 2019
                  Complaint marked as Resolved 
                  RummyCircle.com customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 15, 2019
                  RummyCircle.com Customer Care's response
                  Dear Player,

                  Thank you for playing at RummyCircle.com India's premier online rummy site.

                  In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

                  Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

                  Warm Regards,
                  Responsible Play Team
                  [protected]@RummyCircle.com
                  What happen my account
                  Sir
                  Please Refund my RummyCircle Add money ₹200 . I am not able to play so please withdraw ₹200 my account and help me
                  I am very poor man . please Refund my money please sir

                  my user ID :- umeshpra1169
                  My email:- [protected]@hotmail.com
                  Mobile number:- [protected]
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                    P
                    parthiban669
                    from Idukki, Kerala
                    Aug 16, 2017
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                    Address: 605106

                    Please sir verified my address proof i am attached my voter id proof please verified.
                    My address (No, 30 iyyanar kovil street embalam puducherry) please sir....
                    Verified my address proof i am interested this game Please
                    +2 photos
                    RummyCircle.com customer support has been notified about the posted complaint.
                    Aug 16, 2017
                    Updated by parthiban669
                    Please sir solve the my problem. ...

                    Aug 19, 2017
                    Updated by parthiban669
                    Please sir verified my address proof I am attached my address proof (voter id ) please sir verified i am 3rd time submit please solve the problem please sir. ...

                    Verified Support
                    Feb 15, 2019
                    RummyCircle.com Customer Care's response
                    Dear Player,

                    Thank you for playing at RummyCircle.com India's premier online rummy site.

                    In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

                    Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

                    Warm Regards,
                    Responsible Play Team
                    [protected]@RummyCircle.com
                    Sir my problem not complete sir please solve the my problem sir please
                    Hi am nandagopal,
                    In my rummycricle account my cash game is locked. I didn't do anything. I give all my details correctly and my accounts detail are also correct. But the cash game is not opening and not able to play games.
                    So please consider my compliant and unlock my account. Do this favor to me immediately.
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                      P
                      partha6692
                      from Gajuwaka, Andhra Pradesh
                      Aug 13, 2017
                      Resolved
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                      Resolved

                      Address: 605106
                      Website: rummycricle

                      Please sir change my address proof and location (embalam)please sir please change. ... Iam withdraw so late please sir

                      please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please sir please sir. ...
                      +2 photos
                      Sep 14, 2017
                      Complaint marked as Resolved 
                      RummyCircle.com customer support has been notified about the posted complaint.
                      Aug 13, 2017
                      Updated by partha6692
                      Please sir change my address proof then location (embalam) withdraw so late sir please sir please
                      Verified Support
                      Aug 14, 2017
                      RummyCircle.com Customer Care's response
                      Dear Mr Parthiban,

                      Please note that your account is already 'ID verified' and also updated with the address of 'Embalam'.

                      I can see that you have successfully placed a withdrawal instruction as well. Respective team will action on this instruction accordingly.

                      Should you have any further queries, please send an email to [protected]@RummyCircle.com.

                      Regards,
                      Fairplay team
                      [protected]@RummyCircle.com
                      Hi iam mohan ' iamdurga '. Is my user I'd unable to play cash games it showing contact [protected]@rummycircle.com, but they are not respond and my referred accounts are all I'd verified could you do needful for this asap.

                      please sir change my address proof - Comment #2818712 - Image #0
                      Please sir verified my address proof i am attached my voter id please verified. ...
                      My address (no, 30 iyyanar kovil street embalam Puducherry) please sir please verified. ...please
                      My account is raj.[protected]@gmail.com and I have 900 rupees in my account and I am unable to play cash games
                      Please sort out
                      Sir I am play for this game but not open for any deal game

                      please sir change my address proof - Comment #2829803 - Image #0
                      What are the steps to change my address on your app.. I have moved and my aadhar has my new address.. So I need to know how to change it in your app first.. So that when I upload my doc it is not rejected like the last time.. Waiting for response
                      Plz change my address
                      My I'd name akki37062000

                      please sir change my address proof - Comment #3302453 - Image #0
                      I can't able to play cash games and do transaction my username is sriharini123 I want to change my id proof I gave my complaint so many times but there is no response from you ihave some amount in my account please change my id proof
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                        G
                        Gandhi Dasan
                        from Mumbai, Maharashtra
                        Aug 12, 2017
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                        I request you to send me the details how can i change my date of birth. Unfortunately during the time of registration i have entered the wrong date of birth and i have added the cash to my account also i. E 100 rupees now i was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say i can i edit my date of birth. My username gandhidasan0
                        [protected]@gmail.com my actual date of birth is 10/05/1988
                        I entered date is 29/07/2000
                        RummyCircle.com customer support has been notified about the posted complaint.
                        Aug 12, 2017
                        Updated by Gandhi Dasan
                        I request you to send me the details how can I change my date of birth. Unfortunately during the time of registration I have entered the wrong date of birth and I have added the cash to my account also I.e 100 rupees now I was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say I can I edit my date of birth .My username gandhidasan0
                        [protected]@gmail.com my actual date of birth is 10/05/1988
                        I entered date is 29/07/2000
                        Please sir verified my address proof then add my location (embalam)please sir please change

                        edit date of birth - Comment #2818736 - Image #0
                        edit date of birth - Comment #2818736 - Image #1
                        Iam adding my another bank account
                        My id ( rams9329)

                        edit date of birth - Comment #2822444 - Image #0
                        My username sarathkd1993 change my dob actual date of birth 01/04/1993 i entered 11/06/94 so change my dob sir
                        Plz change my birthday date
                        15/06/2001
                        please to change my date of birth
                        sakthivel raj's reply, Aug 10, 2020
                        please to change my dob in june 15, 1995 is correct
                        Change name date of birth kyc
                        Please change date of birth
                        9/10/2000
                        Please change my original date of birth 24/04/1995
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                          V
                          Vishwanath Kamalanthan
                          from Bengaluru, Karnataka
                          Aug 2, 2017
                          Resolved
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                          Resolved

                          Website: www.rummycircle.com

                          Hi

                          My user id is kamal7777, email is [protected]@gmail.com, mobile no is [protected],. I have never played or tried to withdraw from my account, on 1st august late night or on 2nd august of 2017, but my balance is only 42 rs when i sent a mail i got reply mentioning that i have utilised my money, that is utter nonsense when i have slept by 11:30 pm on 1st night how can i play, not i played on 2nd august, there is a misuse on my account and i want to enquire and revert back on it, if not i have make the issue public and take legal action,

                          Regards

                          Kamalanathan
                          Mar 19, 2019
                          Complaint marked as Resolved 
                          RummyCircle.com customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 15, 2019
                          RummyCircle.com Customer Care's response
                          Dear Player,

                          Thank you for playing at RummyCircle.com India's premier online rummy site.

                          In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

                          Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

                          Warm Regards,
                          Responsible Play Team
                          [protected]@RummyCircle.com
                          My rummy circle . Com ID
                          prasanth7558
                          Last two days before i have a broblem in play free tournament game in special game categrory.. so plz clear my problem... now i have join only rps games and cash games but special category can't show in my app. Plz kindly clear my problem.
                          Thanking you...!
                          Sir.. I like to play rummy so I was lot of money wasted here..now my account was blocked.." I cannot play cash game or transaction "..i was contact to customer care services through mail.. .they said that my id proof is invalid..i already sented my adhhar and passport copy I don't have pan card yet. then it still block..please help me..

                          misappropriation of my ac - Comment #2818191 - Image #0
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                            S
                            santha4646
                            from Chennai, Tamil Nadu
                            Jul 31, 2017
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra

                            Hi i am santh

                            I have rs 1200 in my rummy circle account. I have withdrawal my amount from rummy circle and transferred it to my bank account after 3 days, the process was cancelled and again the amount was added to the rummy circle account

                            After that unable to play game in rummy circle and also unable to withdrawal the amount

                            Please sort out the issue.

                            I am santh my username skrs1600 my mobile number
                            User id:skrs1600

                            Name: santhakumar`e

                            Acc no: [protected]

                            Indian bank, koovathur.

                            Ifs code: idib000k105

                            Cell: [protected]

                            Thanks
                            Santhu
                            Aug 31, 2017
                            Complaint marked as Resolved 
                            RummyCircle.com customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 31, 2017
                            RummyCircle.com Customer Care's response
                            Dear Player,

                            As stated in our previous email communication, the name on the KYC document (Aadhar Card) that you had uploaded on our website does not match to the name registered on our systems. Thus, as per the policy we were unable to process your documents.
                            I shall also confirm that your Rs 1235 are safe in your RummyCirlce account. Should you wish to withdraw this, we would request you to forward us the following:
                            1) Bank account evidence in the form of Bank Account statement
                            2) KYC document, having the name as given on the bank account statement.
                            We shall then release the withdrawal proceeds accordingly and also update the name as given on the documents.

                            Should you have any further queries, please write to us at [protected]@RummyCircle.com.

                            Regards,
                            Fairplay team.
                            [protected]@RummyCircle.com.
                            Aug 01, 2017
                            Updated by santha4646
                            Hi Team,

                            I have upload the detail in mail, check and solve the problem.
                            Verified Support
                            Feb 15, 2019
                            RummyCircle.com Customer Care's response
                            Dear Player,

                            Thank you for providing us the requested documents.

                            I confirm that your RummyCircle account ( skrs1600 ) is now validated. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

                            Please feel free to write back to us for any further information

                            Regards,

                            Fair Play Team

                            [protected]@RummyCircle.com
                            Hello, sir, my account closed 500rups not credit my bank account k and my another account transfer amount 500rups but already 300 rups transfer my another account success but bending amount pls transfer my another account pls my another account name I'd [protected]@gmail.com. username sangayathri pls transfer sir. Thank you
                            Cash added 500 rs but not credited in application.

                            unable to play game in rummy circle and also unable to withdraw the amount - Comment #2806180 - Image #0
                            You have logged in from a jurisdiction which we do not accept deposits from. If you want more information, please email our Customer Support Team at [protected]@RummyCircle.com.
                            Hi recently i am registered in rummy circle.com via Facebook account . And from 2 days i played rummy but today my account is not opening if i login via Facebook it shows account has been closed for further information contact at [protected]@rummy.com. so what will I do
                            Sir i dont have any bank account but i want to withdraw money.what to do.how can i transper money.what can i do.can i change the profile name or how to change bank account name please.
                            Tournament free club games not showing before 1month this issue accoured... please retified quickly ...this is my username : aravindanptk

                            unable to play game in rummy circle and also unable to withdraw the amount - Comment #2819613 - Image #0
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                              Saran2386
                              from Chennai, Tamil Nadu
                              Jul 28, 2017
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra
                              Website: [email protected]

                              Hi i'm sarath.

                              I have rs.1300 in my rummy circle account. I have withdrawn my amount from rummy circle and transferred it to my bank account.

                              After 3 days, the process was cancelled and again the amount was added to the rummy circle account.

                              After that unable to play game in rummy circle and also unable to withdrawn the amount. I have not received any mail for you.

                              Please sort out the issue.

                              User name: rithish463

                              Mail id: [protected]@gmail.com

                              Phone: [protected]

                              Thanks,
                              Mar 23, 2019
                              Complaint marked as Resolved 
                              RummyCircle.com customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 15, 2019
                              RummyCircle.com Customer Care's response
                              Dear Player,

                              Thank you for playing at RummyCircle.com India's premier online rummy site.

                              In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

                              Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

                              Warm Regards,
                              Responsible Play Team
                              [protected]@RummyCircle.com
                              My rummy circle . Com ID
                              prasanth7558
                              Last two days before i have a broblem in play free tournament game in special game categrory.. so plz clear my problem... now i have join only rps games and cash games but special category can't show in my app. Plz kindly clear my problem.
                              Thanking you...!

                              RummyCircle.com — please change my account name gunasekhar diyyala

                              Please change my account name Gunasekhar diyyala my Gmail account [protected]@gmail.com
                              Sir my mail id is [protected]@gmail.com my mob num is [protected] My account has not opening the cash contest please help me to open the cash contest
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                                S
                                sharana m
                                from Bengaluru, Karnataka
                                Jul 24, 2017
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                                Website: www.rummycircle.com

                                Rammy circle online gaming site is complete cheating. Me and my friends faced following said issue multiple times. I lost more money. I could collect screen shot this time so attaching same.
                                Issue was when game started there was no sort option for me and not able to draw any cards as well. Internet was fine as i could see live of other player drawing and leaving cards. And i could check and operate main page of game but only the gaming page
                                After 3 continuous play game ended i lost 1600. I have collected screen shot same is attached here.
                                See the screen shot where no sort button to play and u ca see other person playing.

                                Its purely your software problem. I am facing this problem lot when i played higher amount game with single player. Need my 1600 money back all because of your bad software.
                                Also see my card they were winning cards.

                                You can check the timing there in screen shot and check your recorded data. Kindly revert me soon
                                +1 photos
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                                  P
                                  Pavan kumar kadiyala
                                  from Mumbai, Maharashtra
                                  Jul 24, 2017
                                  Resolved
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                                  Resolved

                                  Address: 517505
                                  Website: RummyCircle.com

                                  Dear rummycircle, i have added 1000 to rummy circle play game app. Amount debited in my sbi bank account but not credited amount in your rummy circle playgame app.
                                  I have enquired & registered complaint in sbi bank customer care & they told to ask rummy circle customer care.
                                  But whenever i make call to rummy circle playgame customer care only 2sec ring happening & then call disconnected.
                                  Please don't cheat me, kindly return my amount.
                                  My rummy circle id: pavanroyal29
                                  Mar 20, 2019
                                  Complaint marked as Resolved 
                                  RummyCircle.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 15, 2019
                                  RummyCircle.com Customer Care's response
                                  Dear Player,

                                  Thank you for playing at RummyCircle.com India's premier online rummy site.

                                  In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

                                  Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

                                  Warm Regards,
                                  Responsible Play Team
                                  [protected]@RummyCircle.com
                                  Bank account using from by mistake can't open my account in hold open

                                  amount not credited in rummy circle app - Comment #2809045 - Image #0
                                  Sir, My rummy circle Account Name :arunjeno05
                                  But My account was closed in suddenly.My account has 100 rupees available in this time. Plz refund My amount (or) how to unlock and open my account

                                  amount not credited in rummy circle app - Comment #2810435 - Image #0
                                  Sir please my game email id change and my withdrawal payment not received my account and game not playing
                                  300 Amount debited from bank account and not deposited to rummy circle

                                  amount not credited in rummy circle app - Comment #3329619 - Image #0
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                                    S
                                    Saran2386
                                    from Chennai, Tamil Nadu
                                    Jul 19, 2017
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu

                                    Hi team

                                    I have transferred rs.100 (Hundred) to my rummy circle account from my axis bank account by 12:10 pm today just now. It has been debited from my bank account but it is not credited in to my rummy circle account. Kindly do the needful and add rs.100 to my rummy circle account as soon as possible. My usename is [protected]@23.

                                    User name: [protected]@23

                                    Cell [protected]

                                    Seq no:177200

                                    Thanks,
                                    Saravanan
                                    Mar 20, 2019
                                    Complaint marked as Resolved 
                                    RummyCircle.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 15, 2019
                                    RummyCircle.com Customer Care's response
                                    Dear Player,

                                    Thank you for playing at RummyCircle.com India's premier online rummy site.

                                    In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

                                    Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

                                    Warm Regards,
                                    Responsible Play Team
                                    [protected]@RummyCircle.com
                                    Pls sent my money to add my account Thank you for using State Bank Internet Banking. Your Transaction Ref No IGABRENBY0 for Rs.1000.0 on 18-Jul-17 16:24
                                    Pls my mani transfer 500 rups my another account my another account name [protected]@gmail.com and user name sangayathri my closed account name I'd m.[protected]@gmail.com pls help me sir

                                    RummyCircle.com — please change my account name gunasekhar diyyala and please change my ifscno:synb0003171

                                    Please change my account name Gunasekhar diyyala and please my IFSCNO:SYNB0003171 my Gmail account is​ [protected]@gmail.com
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                                      buddhagandhi
                                      Jul 18, 2017
                                      Resolved
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                                      Resolved

                                      Address: 400064
                                      Website: www.rummycircle.com

                                      Hi,

                                      I have withdrawn an amount of 10, 650 from my rummy circle account and i have got a message that your transaction is cancelled. After some time i got a alert that the money is reverse and after time account is blocked though i played fair.
                                      Its been 15 days since this happened and i did not get my money and i am dropping a mail daily and their isn't any reply from rummy circle support team.

                                      Please help me in getting back my money back in my rummy account.

                                      User name: buddharavi
                                      Email - [protected]@gmail.com
                                      +2 photos
                                      Aug 19, 2017
                                      Complaint marked as Resolved 
                                      RummyCircle.com customer support has been notified about the posted complaint.
                                      Jul 19, 2017
                                      Updated by buddhagandhi
                                      The user name is buddhagandhi and not buddharavi
                                      Verified Support
                                      Jul 19, 2017
                                      RummyCircle.com Customer Care's response
                                      Dear Harsha,

                                      We have observed the collusion related fraud (wherein the players exchange cards and win the game unfairly) multiple times in your account. Hence we had to close your account (Login ID-buddhagandhi) permanently.

                                      On 14th May 2017, similar fraud was detected and subsequently your account was blocked and then reopened after a warning. However, the fraud was again observed, due to which we had to close your account. We did send you an email on 5th July 2017 and informed that you have violated the terms of service of RummyCircle.

                                      As per the process, due to the repeated violation of terms of services, we had captured the funds from your account. Funds were refunded back to the players who had dumped these in your account. Remaining amount of Rs 616.75 has already been sent to you.

                                      Please review our email, sent to your personal email ID (from our customer support team) for further information.

                                      Regards,
                                      Fairplay team.
                                      Jul 20, 2017
                                      m.san0306's response
                                      Pls sir my amount 500rups my another account transfer my account name [protected]@gmail.com and user name sangayathri

                                      Verified Support
                                      Feb 15, 2019
                                      RummyCircle.com Customer Care's response
                                      Dear Harsha,

                                      We have observed the collusion related fraud (wherein the players exchange cards and win the game unfairly) multiple times in your account. Hence we had to close your account (Login ID-buddhagandhi) permanently.

                                      On 14th May 2017, similar fraud was detected and subsequently your account was blocked and then reopened after a warning. However, the fraud was again observed, due to which we had to close your account. We did send you an email on 5th July 2017 and informed that you have violated the terms of service of RummyCircle.

                                      As per the process, due to the repeated violation of terms of services, we had captured the funds from your account. Funds were refunded back to the players who had dumped these in your account. Remaining amount of Rs 616.75 has already been sent to you.

                                      Please review our email, sent to your personal email ID (from our customer support team) for further information.

                                      Regards,
                                      Fairplay team.
                                      Hi, hello sir my account is closed and my 500 rupees not credit my bank account pls my amount my another account transfer amount 500 pls transfer my another account email name [protected]@gmail.com user name sangayathri
                                      Sir my account closed and my mani 500 rups not credit my account pls my mani 500 rupees my another account transfer amount 500 rups my another account name I'd [protected]@gmail.com and user name sangayathri pls transfer amount 500 rupees pls sir help me sir
                                      Hello, sir my account clossed sir 500rups amount my not credit my account my another account transfer but 300rups already transfer my another account but bending amount 170rups credit pls balance amount credit my same another account name I'd [protected]@gmail.com username sangayathri
                                      My account is Bhuvana 2740 My account is closed and not play games with me in cash play plz help me sir .and withdraw also not opening plz check my account sir.
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                                        PAVAN KALYAN ALLU
                                        from Vijayawada, Andhra Pradesh
                                        Jul 16, 2017
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra
                                        Website: www.rummycircle.com

                                        I have requested for withdrawal of an amount of rupees 1800. The request has been cancelled and only 800rupees has been credited to my rummycircle account. The remaining amount has been captured by rummycircle. What is the reason for that. Return my amount. The same problem has been happened to my friend account twice. He also mailed rummycircle for the problem to be resolved but no response came from rummycircle. I think rummycircle is totally fraud. It has started to capture money from innocent customers. Please resolve my problem
                                        Aug 18, 2017
                                        Complaint marked as Resolved 
                                        RummyCircle.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 17, 2017
                                        RummyCircle.com Customer Care's response
                                        Hi Pavan,

                                        Request you to please confirm your Login ID for account denitrification. Alternatively, you may send an email to [protected]@RummyCircle.com and the team will get back to you accordingly.

                                        Please note that normally the funds are captured when a fraudulent activity is observed in an account. Subsequently, these are refunded to the victims.

                                        Regards,
                                        Fairplay team.
                                        Sir my account closed and my mani 500 rupees not credit my account pls transfer my another account name I'd [protected]@gmail.com and user name sangayathri
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