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RummyCircle.com Complaints & Reviews

www.rummycircle.com

2.7

Updated: Sep 27, 2025

Complaints 2503

Resolved

1144

Unresolved

1359

Good! RummyCircle.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that RummyCircle.com step up their efforts to fully resolve all complaints 👍

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RummyCircle.com reviews & complaints page 112

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My actual name is sanoop varghese but i mistakenly enter sanu varghese.. Please update my name properly. My username is sanoop999. Please solve this problem as soon as possible. I really addicted this game. I'm really satisfied customer so kindly needfully your sincerely sanoop varghese my mail. Id is sanoop. Sanoop. [protected]@gmail.com. Thank you very much

Mar 19, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Sep 01, 2017

ass paulsing's response My Id verification not complete

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

View replies

F

Faisal Sayed

from Delhi, Delhi

Aug 28, 2017

Dear Sanoop,

Thanking You for playing at RummyCircle.com.

We confirm that your name has been updated as per the documents provided by you on your RummyCircle Account.

Should you let us know if your any further assistance.

Regards,
RummyCircle Responsible Play Team
[protected]@RummyCircle.com

K

kingbala345

from Chennai, Tamil Nadu

Aug 28, 2017

Hi sir my verification not completed... how many time telling... but No reponse...pls cheak my id... my id name kingban341... pls i want money... my account 450 money i want withdraw pls iam playing my id so pls cheak my id and iam withdraw my money ...pls ...1month my account was not work so pls cheak my account and play my games pls cheak

update my name - Comment #2832333 - Image #0

A

ass paulsing

from Coimbatore, Tamil Nadu

Sep 4, 2017

Withdraw money so please change address proof

update my name - Comment #2839515 - Image #0

V

venkateshusha

from Hyderabad, Telangana

Sep 5, 2017

My cash transactions was closed. What happened I dnt know. Please tell me How to withdraw my amount. Plz tell me rummycircle customer care number

update my name - Comment #2840968 - Image #0

K

Koduri Shiva

from Visakhapatnam, Andhra Pradesh

Sep 5, 2017

Sir iam adding amount 2000rps to rummy circle through net banking at 1.00pm but dont add cash my rummy circle account but in my bank account debit the cash so reslove my problem as possible

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Website: rummycircle.com

This is unethical website that controls the card that players get and you can't win beyond certain amount. This highly unethical gaming sites that controls card. A person lying in bronze club or silver club can't win against a person in higher clubs and your winning ratio increases when you give more and more money to this website because then they upgrade the club you are in. Your skill won't matter as the cards are controlled. I have been playing for past 2 years and they have never let me win more than 100 percent of deposited amount ever. Initially i would win and then lose again and again. Its waste of time and money and should be banned if not by government then at least by citizens voluntarily. You will lose money and they will suck it like the leech they are.

Apr 4, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Aug 31, 2017

Kiru Kiran's response Plz sir open my game...

Aug 31, 2017

Kiru Kiran's response Kiransowjanya.[protected]@gmail.com.. this is my mail id reply me sir

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Greetings from RummyCircle!

I can understand your frustration when you do not get favorable cards while playing.

Our system is automated, however we would like to inform you that we do not have any control over the cards that are dealt in any games. Distribution of cards is an automated process and is completely unbiased. You think you have it bad.

We kindly suggest you to click on the "Certificate" link on our home page which shows our Random Number Generation Certificate obtained from the prestigious I-Tech Labs in Australia. This Random Number Generation certificate proves that there is adequate randomness in shuffling of the cards so that no pattern can be deduced. As a result, there is no way for anyone to interfere in the functioning of the systems and associated software when it comes to shuffling and dealing the cards.

However, in the long run, it is your skill in the game of Rummy that determines how much you win and not the cards that you get as long as the shuffling is random.

If you still have any questions or concerns in any regard, we are always here and will definitely assist you in your smallest of issue.

We wish you GOOD LUCK to be a winner in your games.

Warm Regards,
RummyCircle Support.

View replies

M

Mani4799

from Basavana Bagevadi, Karnataka

Aug 29, 2017

My rummy circle account is blocked

K

Kiru Kiran

from Renigunta, Andhra Pradesh

Sep 1, 2017

Plzzz... Help me sir... My game is locked... plzzz

gaming fraud as they control cards - Comment #2837639 - Image #0

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While depositing an amount of rs.500 through online payment, they have deducted an amount of rs.506.78 without any intimation about the reason behind that excess amount has been deducted. While entering an amount we entered an amount of rs.500 but while deducting from bank account the figures become as rs.506.78, this is totally inappropriate as per rummy regulations. If any excess amount is to be charged, they have intimate the reason then the deposited will decide whether he should go further or cancel his deposit. But here, such opportunity has not been provided.
Further, i have heard that if any one made complaint against them then they will adjust the software against such persons as he unable to win the game. Hence, this site is need scrutiny whether they are cheating the players or doing fare game.

Mar 25, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Aug 20, 2017

Micheal Amarnath's response My user name minimaran

Aug 25, 2017

Updated by Senthilarumugam While depositing an amount of Rs.500 through online payment, they have deducted an amount of Rs.506.78 without any intimation about the reason behind the excess amount has been deducted. While entering an amount we entered an amount of Rs.500 but while deducting from bank account the figures become as Rs.506.78, this is totally inappropriate as per rummy regulations. If any excess amount is to be charged, they have to intimate the reason then the depositer will decide whether he should go further or cancel his deposit. But here, such opportunity has been denied.
Further, i have heard that if any one made complaint against them, they will adjust the software in such way the player unable to win the games and will loose all money. I am not sure the above news is true or not but i heard likewise from my friends especially about rummy cirlce. Hence, this site is to be scrutinized by appropriate authority whether any Mal-practice is going on or offering fair games.

Aug 25, 2017

Updated by Senthilarumugam While making withdrawal, especially this site have taken more time to return the players money to them. After 48 hours only they will attend the request of withdrawal. If after 48 hours any consequent holidays come then the player has to wait until the holiday is over. In comparison to all rummy sites, especially this site only doing such practices as taking more time.
The hidden interest behind such delay is that the player can cancel his withdrawal until they start the process after 48 hours. so they induced the player to cancel and loose all money here. Also they can earn more interest by keeping players money for more than three days. If any complaint made, their response is this is their rules. An uniform rules for rummy sites to conduct the game and its related rules, If the government allowed such sites to conduct game.
whether any verification has been conducted by the government body or any neutral body about the genuineness of all online rummy sites and if it has then the same should be in display for view.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

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M

Micheal Amarnath

from Chennai, Tamil Nadu

Aug 28, 2017

Sir i have recharged my account twice in rummy circle.com with Rs 250 and Rs 100. Amount from my bank account got debited but not credited in rummycircle account. Kindly help me

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Address: Mumbai City, Maharashtra

Website: Rummycircle

Dear rummycircle team...

My username : karthik0074

I have yesterday withdrawn 3500 rupees.

Still now amount not credit.

So i will check my withdrawal status in my app it shows account has been closed.

I need proper reason to this issue and i need my amount back to me...

Otherwise i will do some action i have all the proofs

+1 photos

Mar 22, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for writing to us.

Further to your request, we confirm that we have closed your RummyCircle account ( KARTHIK0074 )

Please note that currently, your account balance is transfer in your bank account

We appreciate your support and would be glad to provide you the best of services should you reactivate your RummyCircle account anytime in the future.

Regards,

Fair Play Team

[protected]@RummyCircle.com

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I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount. I must know that whether it is safe to upload id proof including account number details. There are many scams going around.. There are easy way to deposit amount to play rummy through online transfer.. But why there are so many steps to withdraw amount.. Clarify shortly as soon as possible

RummyCircle.com customer support has been notified about the posted complaint.

Aug 11, 2017

பிரசாத்'s response My account blocked

Aug 11, 2017

பிரசாத்'s response Not open game

Aug 16, 2017

Vivek Ananthi's response My withdrawal and my cash games not opening

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V

Vivek Ananthi

from Chennai, Tamil Nadu

Aug 21, 2017

My withdrawal and my cash games not opening

ப

பிரசாத்

from Chennai, Tamil Nadu

Aug 22, 2017

My name Prasad my phone number[protected] my email id prasathfly @ gmail.com account not open

H

haipraba haipraba

from Korampallam, Tamil Nadu

Sep 10, 2017

I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount. I must know that whether it is safe to upload id proof including account number details. There are many scams going around.. There are easy way to deposit amount to play rummy through online transfer.. But why there are so many steps to withdraw amount.. Clarify shortly as soon as possible

A

adesh1999

from Bhusawal, Maharashtra

Feb 14, 2018

please my birth of year 1999 karo

A

adesh1999

from Bhusawal, Maharashtra

Feb 14, 2018

plz change my birth of year
28/05/2000 ❌
28/05/1999✔

S

Simbu Dan

from Vadodara, Gujarat

Feb 19, 2018

my name silambarasan e. i am rummy circle account name simbu dan change please. user name silamabar6699

Hanu Kumaran's reply, Jan 14, 2019

Pro open pannittingala

N

nilavazhagan.J

from Salem, Tamil Nadu

Feb 23, 2018

Plz open my account my name nilavazhagan.J
Give plz remove nilasiva
Give nilavazhagan.J in personal information

N

nilavazhagan.J

from Salem, Tamil Nadu

Feb 24, 2018

Open my account I give my Nick name nilasiva plz remove it and give my name nilavazhagan.J

V

Vijay Don

from Hosur, Tamil Nadu

Jun 1, 2018

Game not playing. My accound not editing

to change personal information - Comment #3115782 - Image #0

V

Vella Illa Patathari

from Coimbatore, Tamil Nadu

Jun 28, 2018

how can i change my account holder name...i can't withdrawl the money...pls help us...

P

Pratisad Wadkar

from Mumbai, Maharashtra

Jul 10, 2018

plz change my birth of year
14/09/2000 ❌
14/09/1999✔

to change personal information - Comment #3152547 - Image #0

C

Chandrasekharreddy bora

from Visakhapatnam, Andhra Pradesh

Jul 31, 2018

my circle account name holder. santhisekharreddy bora wrong name
Right name. Chandra senkhar Reddy Bora
account no. [protected]
My rummycircle username. chreddy1979
My email ID [protected]@gmail.com
Please my account open sir

C

Chandrasekharreddy bora

from Visakhapatnam, Andhra Pradesh

Jul 31, 2018

My account open sir

Chandrasekharreddy bora's reply, Jul 31, 2018

Change my account name
[email protected] bora (x) right name. Chandra senkhar Reddy Bora
My account no. 32606635845
My rummycircle user name. chreddy1979
My email ID. [email protected]
My account open sir

L

Laksh Bagwe

from Ahmadnagar, Maharashtra

Jan 13, 2019

I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.

to change personal information - Comment #3322911 - Image #0

L

Laksh Bagwe

from Ahmadnagar, Maharashtra

Jan 13, 2019

I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.
My real name is laxman bagwe
Emailid [protected]@gmail.com

to change personal information - Comment #3322912 - Image #0

S

Srinu2313

from Hyderabad, Telangana

Jan 23, 2019

I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.
My real name is ande srinivsa reddy my account no-[protected] IFSC-HDFC-0003297

S

Sandeep3305

from Palakollu, Andhra Pradesh

Jun 7, 2019

I have entered my personal information before with my pet name previously. The name entered before is different from my account holder name. So i tried to withdraw amount through online transfer using the options provided. The name has been mismatched with the bank account id proof. I need to update the personal information to withdraw amount.
Name -Geddam Sandeep
Dob[protected]
Male
Jamgareddygedem

B

Balaji ravichandran

Jul 23, 2020

I want change my personal information in rummy circle...
I would like to change my name to God Sivan into Balaji Ravichandran and my date of birth from[protected] into[protected] according to my Aadhar card.

K

Kenpuh Abonmy

Sep 28, 2020

My name Zack subba but my ID proof name Harkaman Limbu n dob 11/06/1998 please sir change my name n dob please help me

J

Jayantdevadig

Jun 12, 2021

How to change date of birth

J

Jayantdevadig

Jun 12, 2021

Name Bhaskar devadiga
Mobile number: [protected]
Change date of birth sir
1988

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21 Comments

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Address: 530028

[protected] this dates my game will not working.[protected] its my number. I am playing rummy in my windows8 suddenlly its stop loading my game. Solve my problem urgently... Its main problem in my system. Lets start working my system sir. Try to understand.. Resolution to my problem. Fastlly repair my game. Sekhar. [protected]@gmail.com its my mail id sir. Plz... Sir..

Sep 22, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2017

RummyCircle.com Customer Care's response Dear Player,

We did send you an email today informing that the real money game play for users from the State of Telangana has been suspended pursuant to changes in the state gaming laws. Thus as long as you would play from the restricted state, our system would block you from playing and it is regardless of address that you have put while registering the account.

We regret the inconvenience caused.

Regards,
Fairplay team
[protected]@RummyCircle.com

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P

prasadrongali

from Chirala, Andhra Pradesh

Aug 25, 2017

Sir my account is closed please open the account

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Address: Bangalore, Karnataka, 563115

Website: Www.rummycircle.com

14/08/2017
â¹ 450
3763445
Online transfer
Canceled

This i won in tournament bledy i withdraw 450rs
# off if you cancel it means
Why the hell you keeping tournament
Bledy fraud
More over 15%royalty
Damit keeping our money you are running the rummy
Rummycircle cheater

Need 450rs back in my account
14/08/2017
â¹ 450
3763445
Online transfer
Canceled

Mar 20, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

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M

munnaff89

from Pune, Maharashtra

Aug 21, 2017

What happen my account

U

umeshpra1169

from Dimapur, Assam

Aug 21, 2017

Sir
Please Refund my RummyCircle Add money ₹200 . I am not able to play so please withdraw ₹200 my account and help me
I am very poor man . please Refund my money please sir

my user ID :- umeshpra1169
My email:- [protected]@hotmail.com
Mobile number:- [protected]

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Address: 605106

Please sir verified my address proof i am attached my voter id proof please verified.
My address (No, 30 iyyanar kovil street embalam puducherry) please sir....
Verified my address proof i am interested this game Please

+2 photos

RummyCircle.com customer support has been notified about the posted complaint.

Aug 16, 2017

Updated by parthiban669 Please sir solve the my problem. ...

Aug 19, 2017

Updated by parthiban669 Please sir verified my address proof I am attached my address proof (voter id ) please sir verified i am 3rd time submit please solve the problem please sir. ...

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

View replies

P

parthiban669

from Idukki, Kerala

Aug 16, 2017

Sir my problem not complete sir please solve the my problem sir please

N

Nandhagopal V

from Chennai, Tamil Nadu

Aug 21, 2017

Hi am nandagopal,
In my rummycricle account my cash game is locked. I didn't do anything. I give all my details correctly and my accounts detail are also correct. But the cash game is not opening and not able to play games.
So please consider my compliant and unlock my account. Do this favor to me immediately.

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Address: 605106

Website: rummycricle

Please sir change my address proof and location (embalam)please sir please change. ... Iam withdraw so late please sir

please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please please sir please sir. ...

+2 photos

Sep 14, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Aug 13, 2017

Updated by partha6692 Please sir change my address proof then location (embalam) withdraw so late sir please sir please

Verified Support

Aug 14, 2017

RummyCircle.com Customer Care's response Dear Mr Parthiban,

Please note that your account is already 'ID verified' and also updated with the address of 'Embalam'.

I can see that you have successfully placed a withdrawal instruction as well. Respective team will action on this instruction accordingly.

Should you have any further queries, please send an email to [protected]@RummyCircle.com.

Regards,
Fairplay team
[protected]@RummyCircle.com

View replies

M

Mohan479

from Chennai, Tamil Nadu

Aug 14, 2017

Hi iam mohan ' iamdurga '. Is my user I'd unable to play cash games it showing contact [protected]@rummycircle.com, but they are not respond and my referred accounts are all I'd verified could you do needful for this asap.

please sir change my address proof - Comment #2818712 - Image #0

P

parthiban669

from Idukki, Kerala

Aug 16, 2017

Please sir verified my address proof i am attached my voter id please verified. ...
My address (no, 30 iyyanar kovil street embalam Puducherry) please sir please verified. ...please

N

Nagaraju Rayadurg

from Addanki, Andhra Pradesh

Aug 21, 2017

My account is raj.[protected]@gmail.com and I have 900 rupees in my account and I am unable to play cash games
Please sort out

K

krishnan133

from Chennimalai, Tamil Nadu

Aug 25, 2017

Sir I am play for this game but not open for any deal game

please sir change my address proof - Comment #2829803 - Image #0

N

Neha S. Dalvi

from Mumbai, Maharashtra

Oct 1, 2018

What are the steps to change my address on your app.. I have moved and my aadhar has my new address.. So I need to know how to change it in your app first.. So that when I upload my doc it is not rejected like the last time.. Waiting for response

A

akki37062000

from Bhusawal, Maharashtra

Dec 19, 2018

Plz change my address
My I'd name akki37062000

please sir change my address proof - Comment #3302453 - Image #0

M

Mahesh 124

from Cuddapah, Andhra Pradesh

Jan 13, 2019

I can't able to play cash games and do transaction my username is sriharini123 I want to change my id proof I gave my complaint so many times but there is no response from you ihave some amount in my account please change my id proof

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I request you to send me the details how can i change my date of birth. Unfortunately during the time of registration i have entered the wrong date of birth and i have added the cash to my account also i. E 100 rupees now i was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say i can i edit my date of birth. My username gandhidasan0
[protected]@gmail.com my actual date of birth is 10/05/1988
I entered date is 29/07/2000

RummyCircle.com customer support has been notified about the posted complaint.

Aug 12, 2017

Updated by Gandhi Dasan I request you to send me the details how can I change my date of birth. Unfortunately during the time of registration I have entered the wrong date of birth and I have added the cash to my account also I.e 100 rupees now I was unable to play the cash games due to wrong date of birth it is showing to contact custmercare so please say I can I edit my date of birth .My username gandhidasan0
[protected]@gmail.com my actual date of birth is 10/05/1988
I entered date is 29/07/2000

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P

partha6692

from Gajuwaka, Andhra Pradesh

Aug 14, 2017

Please sir verified my address proof then add my location (embalam)please sir please change

edit date of birth - Comment #2818736 - Image #0

edit date of birth - Comment #2818736 - Image #1

R

Rams G

from Mumbai, Maharashtra

Aug 18, 2017

Iam adding my another bank account
My id ( rams9329)

edit date of birth - Comment #2822444 - Image #0

S

Sarathkd

from Chennai, Tamil Nadu

May 27, 2019

My username sarathkd1993 change my dob actual date of birth 01/04/1993 i entered 11/06/94 so change my dob sir

S

Sriba245

May 21, 2020

Plz change my birthday date

L

LOKESH AKKANA

May 22, 2020

15/06/2001

S

sakthivel raj

Aug 10, 2020

please to change my date of birth

sakthivel raj's reply, Aug 10, 2020

please to change my dob in june 15, 1995 is correct

B

Beenesh kumar

Sep 23, 2020

Change name date of birth kyc

B

Beenesh kumar

Sep 23, 2020

Please change date of birth

B

Beenesh kumar

Sep 23, 2020

9/10/2000

M

Magud

Aug 28, 2021

Please change my original date of birth 24/04/1995

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Website: www.rummycircle.com

Hi

My user id is kamal7777, email is [protected]@gmail.com, mobile no is [protected],. I have never played or tried to withdraw from my account, on 1st august late night or on 2nd august of 2017, but my balance is only 42 rs when i sent a mail i got reply mentioning that i have utilised my money, that is utter nonsense when i have slept by 11:30 pm on 1st night how can i play, not i played on 2nd august, there is a misuse on my account and i want to enquire and revert back on it, if not i have make the issue public and take legal action,

Regards

Kamalanathan

Mar 19, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

View replies

P

prasanth7558

from Chennai, Tamil Nadu

Aug 7, 2017

My rummy circle . Com ID
prasanth7558
Last two days before i have a broblem in play free tournament game in special game categrory.. so plz clear my problem... now i have join only rps games and cash games but special category can't show in my app. Plz kindly clear my problem.
Thanking you...!

S

sandeepan1

from Madhugiri, Karnataka

Aug 14, 2017

Sir.. I like to play rummy so I was lot of money wasted here..now my account was blocked.." I cannot play cash game or transaction "..i was contact to customer care services through mail.. .they said that my id proof is invalid..i already sented my adhhar and passport copy I don't have pan card yet. then it still block..please help me..

misappropriation of my ac - Comment #2818191 - Image #0

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Address: Mumbai City, Maharashtra

Hi i am santh

I have rs 1200 in my rummy circle account. I have withdrawal my amount from rummy circle and transferred it to my bank account after 3 days, the process was cancelled and again the amount was added to the rummy circle account

After that unable to play game in rummy circle and also unable to withdrawal the amount

Please sort out the issue.

I am santh my username skrs1600 my mobile number
User id:skrs1600

Name: santhakumar`e

Acc no: [protected]

Indian bank, koovathur.

Ifs code: idib000k105

Cell: [protected]

Thanks
Santhu

Aug 31, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

RummyCircle.com Customer Care's response Dear Player,

As stated in our previous email communication, the name on the KYC document (Aadhar Card) that you had uploaded on our website does not match to the name registered on our systems. Thus, as per the policy we were unable to process your documents.
I shall also confirm that your Rs 1235 are safe in your RummyCirlce account. Should you wish to withdraw this, we would request you to forward us the following:
1) Bank account evidence in the form of Bank Account statement
2) KYC document, having the name as given on the bank account statement.
We shall then release the withdrawal proceeds accordingly and also update the name as given on the documents.

Should you have any further queries, please write to us at [protected]@RummyCircle.com.

Regards,
Fairplay team.
[protected]@RummyCircle.com.

Aug 01, 2017

Updated by santha4646 Hi Team,

I have upload the detail in mail, check and solve the problem.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for providing us the requested documents.

I confirm that your RummyCircle account ( skrs1600 ) is now validated. We thank you for your time and appreciate your support in helping us provide and maintain a fair and secure playing environment.

Please feel free to write back to us for any further information

Regards,

Fair Play Team

[protected]@RummyCircle.com

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M

m.san0306

from Chennai, Tamil Nadu

Jul 31, 2017

Hello, sir, my account closed 500rups not credit my bank account k and my another account transfer amount 500rups but already 300 rups transfer my another account success but bending amount pls transfer my another account pls my another account name I'd [protected]@gmail.com. username sangayathri pls transfer sir. Thank you

J

Jithu Koottala

from Mysore, Karnataka

Aug 2, 2017

Cash added 500 rs but not credited in application.

unable to play game in rummy circle and also unable to withdraw the amount - Comment #2806180 - Image #0

M

Mvvenkata Rao

from Hyderabad, Telangana

Aug 7, 2017

You have logged in from a jurisdiction which we do not accept deposits from. If you want more information, please email our Customer Support Team at [protected]@RummyCircle.com.

P

Prasad kudari

from Vijayawada, Andhra Pradesh

Aug 7, 2017

Hi recently i am registered in rummy circle.com via Facebook account . And from 2 days i played rummy but today my account is not opening if i login via Facebook it shows account has been closed for further information contact at [protected]@rummy.com. so what will I do

A

AJIT GADE

from Pune, Maharashtra

Aug 7, 2017

Sir i dont have any bank account but i want to withdraw money.what to do.how can i transper money.what can i do.can i change the profile name or how to change bank account name please.

A

aravindan hari

from Thanjavur, Tamil Nadu

Aug 15, 2017

Tournament free club games not showing before 1month this issue accoured... please retified quickly ...this is my username : aravindanptk

unable to play game in rummy circle and also unable to withdraw the amount - Comment #2819613 - Image #0

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Address: Mumbai City, Maharashtra

Website: [email protected]

Hi i'm sarath.

I have rs.1300 in my rummy circle account. I have withdrawn my amount from rummy circle and transferred it to my bank account.

After 3 days, the process was cancelled and again the amount was added to the rummy circle account.

After that unable to play game in rummy circle and also unable to withdrawn the amount. I have not received any mail for you.

Please sort out the issue.

User name: rithish463

Mail id: [protected]@gmail.com

Phone: [protected]

Thanks,

Mar 23, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

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P

prasanth7558

from Chennai, Tamil Nadu

Aug 7, 2017

My rummy circle . Com ID
prasanth7558
Last two days before i have a broblem in play free tournament game in special game categrory.. so plz clear my problem... now i have join only rps games and cash games but special category can't show in my app. Plz kindly clear my problem.
Thanking you...!

D

Diyyala Gunasekhar

from Addanki, Andhra Pradesh

Aug 8, 2017

RummyCircle.com — please change my account name gunasekhar diyyala

Please change my account name Gunasekhar diyyala my Gmail account [protected]@gmail.com

K

Karthik Younger

from Patharia, Madhya Pradesh

Aug 14, 2017

Sir my mail id is [protected]@gmail.com my mob num is [protected] My account has not opening the cash contest please help me to open the cash contest

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Website: www.rummycircle.com

Rammy circle online gaming site is complete cheating. Me and my friends faced following said issue multiple times. I lost more money. I could collect screen shot this time so attaching same.
Issue was when game started there was no sort option for me and not able to draw any cards as well. Internet was fine as i could see live of other player drawing and leaving cards. And i could check and operate main page of game but only the gaming page
After 3 continuous play game ended i lost 1600. I have collected screen shot same is attached here.
See the screen shot where no sort button to play and u ca see other person playing.

Its purely your software problem. I am facing this problem lot when i played higher amount game with single player. Need my 1600 money back all because of your bad software.
Also see my card they were winning cards.

You can check the timing there in screen shot and check your recorded data. Kindly revert me soon

+1 photos

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Address: 517505

Website: RummyCircle.com

Dear rummycircle, i have added 1000 to rummy circle play game app. Amount debited in my sbi bank account but not credited amount in your rummy circle playgame app.
I have enquired & registered complaint in sbi bank customer care & they told to ask rummy circle customer care.
But whenever i make call to rummy circle playgame customer care only 2sec ring happening & then call disconnected.
Please don't cheat me, kindly return my amount.
My rummy circle id: pavanroyal29

Mar 20, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

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A

anil367

from Hyderabad, Telangana

Aug 4, 2017

Bank account using from by mistake can't open my account in hold open

amount not credited in rummy circle app - Comment #2809045 - Image #0

A

arunjeno05

from Puducherry, Puducherry

Aug 7, 2017

Sir, My rummy circle Account Name :arunjeno05
But My account was closed in suddenly.My account has 100 rupees available in this time. Plz refund My amount (or) how to unlock and open my account

amount not credited in rummy circle app - Comment #2810435 - Image #0

D

detalbpatel

from Mumbai, Maharashtra

Aug 7, 2017

Sir please my game email id change and my withdrawal payment not received my account and game not playing

S

Shrinivas Vijayaramesh

Jan 20, 2019

300 Amount debited from bank account and not deposited to rummy circle

amount not credited in rummy circle app - Comment #3329619 - Image #0

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Address: Chennai, Tamil Nadu

Hi team

I have transferred rs.100 (Hundred) to my rummy circle account from my axis bank account by 12:10 pm today just now. It has been debited from my bank account but it is not credited in to my rummy circle account. Kindly do the needful and add rs.100 to my rummy circle account as soon as possible. My usename is [protected]@23.

User name: [protected]@23

Cell [protected]

Seq no:177200

Thanks,
Saravanan

Mar 20, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

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S

[email protected]

from Coimbatore, Tamil Nadu

Jul 24, 2017

Pls sent my money to add my account Thank you for using State Bank Internet Banking. Your Transaction Ref No IGABRENBY0 for Rs.1000.0 on 18-Jul-17 16:24

M

m.san0306

from Chennai, Tamil Nadu

Jul 26, 2017

Pls my mani transfer 500 rups my another account my another account name [protected]@gmail.com and user name sangayathri my closed account name I'd m.[protected]@gmail.com pls help me sir

D

Diyyala Gunasekhar

from Addanki, Andhra Pradesh

Aug 8, 2017

RummyCircle.com — please change my account name gunasekhar diyyala and please change my ifscno:synb0003171

Please change my account name Gunasekhar diyyala and please my IFSCNO:SYNB0003171 my Gmail account is [protected]@gmail.com

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Address: 400064

Website: www.rummycircle.com

Hi,

I have withdrawn an amount of 10, 650 from my rummy circle account and i have got a message that your transaction is cancelled. After some time i got a alert that the money is reverse and after time account is blocked though i played fair.
Its been 15 days since this happened and i did not get my money and i am dropping a mail daily and their isn't any reply from rummy circle support team.

Please help me in getting back my money back in my rummy account.

User name: buddharavi
Email - [protected]@gmail.com

+2 photos

Aug 19, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Jul 19, 2017

Updated by buddhagandhi The user name is buddhagandhi and not buddharavi

Verified Support

Jul 19, 2017

RummyCircle.com Customer Care's response Dear Harsha,

We have observed the collusion related fraud (wherein the players exchange cards and win the game unfairly) multiple times in your account. Hence we had to close your account (Login ID-buddhagandhi) permanently.

On 14th May 2017, similar fraud was detected and subsequently your account was blocked and then reopened after a warning. However, the fraud was again observed, due to which we had to close your account. We did send you an email on 5th July 2017 and informed that you have violated the terms of service of RummyCircle.

As per the process, due to the repeated violation of terms of services, we had captured the funds from your account. Funds were refunded back to the players who had dumped these in your account. Remaining amount of Rs 616.75 has already been sent to you.

Please review our email, sent to your personal email ID (from our customer support team) for further information.

Regards,
Fairplay team.

Jul 20, 2017

m.san0306's response Pls sir my amount 500rups my another account transfer my account name [protected]@gmail.com and user name sangayathri

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Harsha,

We have observed the collusion related fraud (wherein the players exchange cards and win the game unfairly) multiple times in your account. Hence we had to close your account (Login ID-buddhagandhi) permanently.

On 14th May 2017, similar fraud was detected and subsequently your account was blocked and then reopened after a warning. However, the fraud was again observed, due to which we had to close your account. We did send you an email on 5th July 2017 and informed that you have violated the terms of service of RummyCircle.

As per the process, due to the repeated violation of terms of services, we had captured the funds from your account. Funds were refunded back to the players who had dumped these in your account. Remaining amount of Rs 616.75 has already been sent to you.

Please review our email, sent to your personal email ID (from our customer support team) for further information.

Regards,
Fairplay team.

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M

m.san0306

from Chennai, Tamil Nadu

Jul 26, 2017

Hi, hello sir my account is closed and my 500 rupees not credit my bank account pls my amount my another account transfer amount 500 pls transfer my another account email name [protected]@gmail.com user name sangayathri

M

m.san0306

from Chennai, Tamil Nadu

Jul 26, 2017

Sir my account closed and my mani 500 rups not credit my account pls my mani 500 rupees my another account transfer amount 500 rups my another account name I'd [protected]@gmail.com and user name sangayathri pls transfer amount 500 rupees pls sir help me sir

M

m.san0306

from Chennai, Tamil Nadu

Jul 31, 2017

Hello, sir my account clossed sir 500rups amount my not credit my account my another account transfer but 300rups already transfer my another account but bending amount 170rups credit pls balance amount credit my same another account name I'd [protected]@gmail.com username sangayathri

B

Bhuvana Bhuvi

from Perambalur, Tamil Nadu

Nov 17, 2017

My account is Bhuvana 2740 My account is closed and not play games with me in cash play plz help me sir .and withdraw also not opening plz check my account sir.

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Address: Mumbai City, Maharashtra

Website: www.rummycircle.com

I have requested for withdrawal of an amount of rupees 1800. The request has been cancelled and only 800rupees has been credited to my rummycircle account. The remaining amount has been captured by rummycircle. What is the reason for that. Return my amount. The same problem has been happened to my friend account twice. He also mailed rummycircle for the problem to be resolved but no response came from rummycircle. I think rummycircle is totally fraud. It has started to capture money from innocent customers. Please resolve my problem

Aug 18, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2017

RummyCircle.com Customer Care's response Hi Pavan,

Request you to please confirm your Login ID for account denitrification. Alternatively, you may send an email to [protected]@RummyCircle.com and the team will get back to you accordingly.

Please note that normally the funds are captured when a fraudulent activity is observed in an account. Subsequently, these are refunded to the victims.

Regards,
Fairplay team.

View replies

M

m.san0306

from Chennai, Tamil Nadu

Jul 26, 2017

Sir my account closed and my mani 500 rupees not credit my account pls transfer my another account name I'd [protected]@gmail.com and user name sangayathri

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Address: Bangalore, Karnataka, 563115

Website: rummycircle.com

So this is the 4th complaint but no response

29/04/2017
₹ 1430
3170842
Online transfer
Canceled

So try to solve the prblm
Fairplay team

But u don respond soon..
Customers suppoet worst.

Very very bad..
Every details have been updated fully
More what the hell you are having the money in your account

So 1430 rs gone in rummycircle chief bank account
Worstttttt

Mar 21, 2019

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Player,

Thank you for playing at RummyCircle.com India's premier online rummy site.

In order to help you, We request you to please email us on [protected]@rummycircle.com from your registered email address.

Please feel free to write back to us with any questions you may have. We will be more than happy to assist you.

Warm Regards,
Responsible Play Team
[protected]@RummyCircle.com

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Address: Chennai, Tamil Nadu, 400040

Website: rummycircle.com

Dear team,

I have submitted my id proof and address proof for validation, but yet not confirmed by your team. As i have sent many mails but very poor response.

My user id - sujitha2289
My mail - [protected]@gmail.com

As i opened by account in my loveres name for a luck fact as i dont aware that id proof required for withdraw, as she dont have the details with her hence i submitted my id proof for further action.

Kindly resolve my issue on high priority.

Aug 15, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Jul 11, 2017

ace1377's response I can't play rummy circle

Verified Support

Jul 13, 2017

RummyCircle.com Customer Care's response Dear Sujitha,

Kindly get in touch with [protected]@Rummycircle.com.

The ID proof which you have uploaded in your account does not match with the registered name in your account 'SUJITHA2289'.

Please email us copy of your identity proof only.

We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fairplay Team
[protected]@RummyCircle.com

Jul 20, 2017

Updated by Suji Sithu Still issue not resolved

I have submitted all the documents as requested by Rummycircle team.

Verified Support

Feb 15, 2019

RummyCircle.com Customer Care's response Dear Sujitha,

Kindly get in touch with [protected]@Rummycircle.com.

The ID proof which you have uploaded in your account does not match with the registered name in your account 'SUJITHA2289'.

Please email us copy of your identity proof only.

We appreciate your support to help us in our endeavor to provide and maintain a fair playing environment to all our players.

Regards,
Fairplay Team
[protected]@RummyCircle.com

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A

ace1377

from Vijayawada, Andhra Pradesh

Jul 13, 2017

I can't play the game

A

ace1377

from Vijayawada, Andhra Pradesh

Jul 17, 2017

I can't play rummy properly
Last three days
Plz solve my proble

S

Suji Sithu

from Hyderabad, Telangana

Jul 20, 2017

Dear Team,

After submitted all details as requested by Rummycircle team, my ID still in block condition.

Is this the service which provided to a customer.

Regards,
sijitha2289

M

m.san0306

from Chennai, Tamil Nadu

Jul 20, 2017

Hi, hello sir my account m.[protected]@gmail.com my account closed sir my 500 rupees mani not credit my bank account k sir my amount 500 rupees my another account transfer amount pls transfer sir my another account name I'd [protected]@gmail.com user name sangayathri

Rummycircle / account id & address proof submitted - Comment #2792773 - Image #0

V

Vivan Girish

from Firozpur, Punjab

Dec 23, 2017

Hi, hello sir my account user name girishmahade my account closed sir my 5000 rupees withdraw amount not credited to bank so what happened and plz help me it's too bad

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