RummyCircle.com Complaints & Reviews

Mar 06, 2017

RummyCircle.com Customer Care's response Dear Rajesh,

Kindly email all your documents to our concerned team, [protected]@rummycircle.com. The team will do the needful.

Warm Regards,
Rummy Circle Support

Mar 06, 2017

RummyCircle.com Customer Care's response Dear Ravikumar,

Our system detected that your referred account "senthilv6049" & "aarul1399" have violated Bring a Friend terms of service of RummyCircle. Hence, as a security measure your bonus amount is placed on temporary hold and the investigation is in progress.

If you believe this email has reached you in error and the referred accounts are genuine, we request you to ask your referred accounts to upload a scanned copy of their PAN CARD on https://www.rummycircle.com/player/account/idverification/viewDocuments.html. This would help us establish and confirm your identity. Once the documents received are in order, we will update you about your account activation.

In case you have changed your contact no registered with us, kindly email your new mobile number to [protected]@RummyCircle.com so that we can update our records.

Regards,
Fair Play Team
[protected]@RummyCircle.com

*For ID proof: Only PAN Card will be accepted

Mar 02, 2017

RummyCircle.com Customer Care's response Dear Ravi,

Good Evening!

We completely understand your concern regarding the new change which was implemented in the Jumbo tournaments. Based on few feedbacks which we received from our players and keeping technical issues in mind, we have implemented this new campaign.

We know how much you love your Jumbo winnings! Which is why, this time we’re bringing a little change in the good old Jumbo. We’re adding a break in the tournament after you’re done playing round 1, and then holding your winnings of r 50, 000 for you. You can resume playing once you are back.

For more information refer below link:

https://www.rummycircle.com/promotions/jumbo-with-a-break.html

We hope this helps.

Please feel free to reach us if you have any further questions or clarifications.

Regards,
Rummy Circle Support.

Feb 27, 2017

RummyCircle.com Customer Care's response Dear Chandrakant,

It is detected that there was an attempt on your part, to gain unfair advantage by colluding with other player "hasmukh7198" on one of our tournaments.

Please note RummyCircle.com is committed to provide and maintain a fair playing environment to all it's players. As a responsible company it is our duty to ensure that any activity that may be in violation is verified and stopped.

Hence, as a security measure your RummyCircle account would be kept on hold until further investigation. Click on the link to upload your ID & Address proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

Once the document is received and verified, we will notify you about the account status.

Further to this if you require any clarification you may reply to this mail.

Regards
Fairplay Team
[protected]@RummyCircle.com

*For ID proof: PAN Card or Driving License or Passport

**For Address Proof : Driving License or Passport or Utility bill on your name

Note: The copy of the ID proof can be taken either by scanning the document via a scanner or an image capture through your mobile phone or any other image capturing device. Kindly ensure that your details in the image/scan is clearly readable to us in order to easily establish and validate your identity.

Jul 11, 2020

RummyCircle.com Customer Care's response Hi, We regret the inconvenience caused. Please mail us with your username and registered email address at [protected]@rummycircle.com and we will get it checked for you. Regards, Team RummyCircle.

Feb 24, 2017

RummyCircle.com Customer Care's response Dear Sugumaran,

We are writing to inform you that we have detected multiple user accounts on our website linked to a single bank account. Your bank account is one such bank account which is linked to multiple user accounts on the website. A bank account can only be linked to a single user account on RummyCircle. The only exception is if you hold a joint bank account with someone in which case there is no issue.

As a security measure, we are putting your account on hold temporarily. In order for us to facilitate the re-activation of your account, kindly furnish the below documents at the earliest.

Click on the link to upload your ID & Address proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

1. Bank Account Statement clearly stating the bank account number and the names of account holder(s).

2. A copy of your ID & Address proof.

Once the documents are received and are found to be in order, your user account will be re-activated and you will be able to play real cash tournaments without further interruption.

We regret any inconvenience this may have caused you but please understand that we are doing this to maintain a fair playing environment for all our players .

We appreciate your support to help us in our endeavor to provide our players with the best rummy experience.

Regards,

Fairplay Team
[protected]@RummyCircle.com

Feb 13, 2017

Masenu's response Please request my mobile app running

Feb 13, 2017

Masenu's response Masenu

Feb 16, 2017

RummyCircle.com Customer Care's response Dear Jai,

We are writing to inform you that we have detected multiple user accounts on our website linked to a single bank account. Your bank account is one such bank account which is linked to multiple user accounts on the website. A bank account can only be linked to a single user account on RummyCircle. The only exception is if you hold a joint bank account with someone in which case there is no issue.

As a security measure, we are putting your account on hold temporarily. In order for us to facilitate the re-activation of your account, kindly furnish the below documents at the earliest.

Click on the link to upload your ID & Address proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

1. Bank Account Statement clearly stating the bank account number and the names of account holder(s).

2. A copy of your ID & Address proof.

Once the documents are received and are found to be in order, your user account will be re-activated and you will be able to play real cash tournaments without further interruption.

We regret any inconvenience this may have caused you but please understand that we are doing this to maintain a fair playing environment for all our players .

We appreciate your support to help us in our endeavor to provide our players with the best rummy experience.

Regards,

Fairplay Team
[protected]@RummyCircle.com

Feb 17, 2017

[email protected]'s response Dear sir please rectify complaints my account [protected]@gmail.com no open cash games what's the problem

Feb 18, 2017

Ram Prosad Mallick's response Reply first

Feb 04, 2017

vs143's response plase sir user name passwod [protected]

Feb 01, 2017

RummyCircle.com Customer Care's response Dear Narendhar,

We have closed your RummyCircle account " passioncolor " as you have repeatedly complained about loosing money because o[censored]s hence you are considered as Risky player and cannot let you play on our website as it is violation to our terms of service.

RummyCircle is committed to providing a fair and secure playing environment to all its players and has systems that help detect any unfair practices.. Henceforth, you will not be able to play using the above mentioned loginid.

Please do not create any new accounts on our website. If detected, it shall be closed immediately and the entire balance shall be captured.
Regards,

Fair Play Team
[protected]@RummyCircle.com

Feb 01, 2017

RummyCircle.com Customer Care's response Dear Suman,

We have detected violation of bring a friend policy.

Adding funds and playing against one account, without a justifiable game play may be deemed as a money laundering activity, which is an offense as per law.

We have found that your referee accounts have deposited through the same IP address which was used in your RummyCircle account login and you have also dumped your money from one account to another deliberately, so that your referee account can receive bring a friend bonus by unfair means.

This is a fraudulent activity and hence, we captured the bonus from your referee account.

Your account is permanently closed. Please do not create any new accounts on our website. If detected, it shall be closed immediately and the entire balance shall be captured.

Regards,
Fair Play Team
[protected]@RummyCircle.com