Team,
I had deposited INR 5000 on 02-May-2022 and below are the details:
Rummy ID : Ace486222
Order ID : Y5CUKEU8KU
When requested for an update, it was mentioned that refund is initiated and will be credited back to my bank account within 5 - 7 working days and ticket was closed.
When I had requested for an update post 7 working days, I have been told the same and ticket was closed. Ticket Id - ID[protected], 11432031
When I had asked them to share legal contact details as I was not getting any update, my rummy account was closed and now nobody is responding to tickets. Ticket ID[protected]
it's more than 12 working days and still I haven't received my money back.
Regards
Sunil Kumar N
[protected]
Jun 30, 2022
Complaint marked as Resolved RummyCircle.com customer support has been notified about the posted complaint.
Verified Support
May 21, 2022
RummyCircle.com Customer Care's response Dear Player,
Greeting from RummyCircle
Please wait for sometime we have forwarded the issue and will get back to you shortly. Regards, Team RummyCircle.
Regards,
Team RummyCircle
May 24, 2022
Updated by Snlkmr Dear Team,
For how many days you want me to wait, please confirm. It's more than 15 working days and I haven't got any update till now.
Verified Support
May 25, 2022
RummyCircle.com Customer Care's response Dear Player,
Greetings from RummyCircle.
We have observed irregularities in your account and suspect a violation of our Terms of Service. We have accordingly suspended your account. For more information about your account, kindly send an email from your registered email ID.
Regards,
Team RummyCircle.
Greeting from RummyCircle
we request you to provide the registered mobile number of the account so that we can help you out. We are not able to find the details of the account.
Regards,
Team RummyCircle