[Resolved] RummyCircle.com — Block my account

chandrak9901

from Mumbai, Maharashtra

Address:

Vadodara, Gujarat, 390019

Dear
Sir
My friend used to play my account yesterday & you have block my account.
Kindly request to restart my account.
I am your oldest customer & I Love to play rummy in rummy circle. Next time I will not give my ID password & My Mobile to any friends.
What ever is happen in my account yesterday I don't know anything. So I am doing request to you don't punished me.
I hope you will give positive response to me.

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Mar 31, 2017

Complaint marked as Resolved

RummyCircle.com customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2017

RummyCircle.com Customer Care's response Dear Chandrakant,

It is detected that there was an attempt on your part, to gain unfair advantage by colluding with other player "hasmukh7198" on one of our tournaments.

Please note RummyCircle.com is committed to provide and maintain a fair playing environment to all it's players. As a responsible company it is our duty to ensure that any activity that may be in violation is verified and stopped.

Hence, as a security measure your RummyCircle account would be kept on hold until further investigation. Click on the link to upload your ID & Address proof: https://www.rummycircle.com/player/account/idverification/viewDocuments.html

Once the document is received and verified, we will notify you about the account status.

Further to this if you require any clarification you may reply to this mail.

Regards
Fairplay Team
[protected]@RummyCircle.com

*For ID proof: PAN Card or Driving License or Passport

**For Address Proof : Driving License or Passport or Utility bill on your name

Note: The copy of the ID proof can be taken either by scanning the document via a scanner or an image capture through your mobile phone or any other image capturing device. Kindly ensure that your details in the image/scan is clearly readable to us in order to easily establish and validate your identity.