Runwal Group — Non Refund of Token Amount 34683/- since last one year (Pathetic Service)

Address:

Dombivili East

I am Omkar Kavishwar we have done the booking on 28.10.2019 for Unit T9-1008, Tower 9, 1 BHK by paying Token amount of Rs 34683/- in Runwal Gardens project Dombivili East.At the time of booking itself we had informed the Sales person Mr Yadhav and marketing person Gaurav that my CIBIL score is not good so loan will not be possible to get sanctioned.they said you just pay the token amount for booking we will do the finance even they called the finance persons of different bank and they all agreed we still asked if the finance is not approved then what? At that point they said if the finance is not approved we will refund the token amount.After trying to get the loan from every bank when the loan was not approved we cancelled the booking the the Sales person Mr Yadhav and marketing person Gaurav asked to sent the mail for refund the 1st mail we sent on 23.12.2019 for cancellation refund to Ms Usha Ghadge, She called and send we have forwarded to our management for approval, again we resend the mail on 2.2.2020, 3.2.2020, 19.2.2020, 22.2.2020, 24.2.2020, 2.3.2020 after so many mails Ms Usha Ghadge again revert the same we have forwarded to our management for approval.On 18.9.2020 Mr Amit from Accounts team called us and said give your account details we need to refund the booking amount same day we have sent the accounts details to Mr Amit. Then after waiting for one month we called Ms Sofia she said refund will be done Post Diwali when i said it is more then one year we will go legally she replied do whatever you want post Diwali when i am trying to call her she is not receiving the call.Is this the service provided by reputed Builder Customer care team.The worst service i have seen in my entire life will never suggest anyone to purchase home from Runwal Group if i am not getting the refund within 2 days i will be published this in Media.I have all the proofs, recording which i will used when required.
Regards,
Omkar Kavishwar
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