Runwal Group — Refund of the token amount- Scam from Runwal Gardens

Hello,
I have cancelled my booking for my flat in Tower 11 0804 room no in Runwal Gardens Phase 1. Now the sales person Sanjita said that the token will not be refunded as per Runwal's policy. This was not informed to me before paying the token amount of 15000. This is a very bad scam i have seen by Runwal group. Usually I have a very good image about Runwal.
Secondly, the loan person from Bajaj finance Rohit had given me commitment about the loan sanction before giving the token amount which was later changed twice. If I would have been informed earlier than I would have not proceeded with giving the token amount. As per my understanding a customer should not be asked to pay booking amount without proper commitment and sanction from bank.
Could you please help me with my refund of the token amount given asap?
My email id is bangera.[protected]@gmail.com for further communication.
Attaching proofs for reference.