S.B.I. Credit Card — wrongly charged for annual fee and its applicable taxes

Address:

110045

Dear sir,

Please see the trailing mail dated 12.2.2018 and 19.2.2018 and subsequent received call from customer care sbi card on 21.2.2018 morning on the captioned issue.

The customer executive confirmed the charges levied for annual fee and applicable taxes will waived off. New cared will be sent wherein no annual fee or taxes are to be levied.

It is, therefore, requested that he commitment of your customer executive be communicated by mail at the earliest so that i should not be defaulter for the purchased amount of rs.10, 948.96 only well before the due date.

Regards,

Dr. B. Mukhopadhyay

From: mukhopadhay dr. Biswajit, gm (Env-ii)
Sent: 19 february 2018 12:04
To: '[protected]@sbicard.com'
Cc: '[protected]@sbicard.com' ; '[protected]@sbicard.com'
Subject: fw: request for waiving of annual fee, if any

Sir/madam,

Please see the trilling mail dated 12.2.2018 and discussion had with your representatives before sending this card.

May please noted the following further:

1. Waive off the annual fee of rs. 4999/- reflected in the statement dated 13.2.2018 urgently as the annual transaction is more than 1.5 lakhs (It was mentioned by your representatives that annual fees will be waived off from the rewards points already credited in your account).
2. I will pay the amount of rs. 16847.00 - 4999.00 – 899.82 i. E rs. 10948.96 only well before due date.
3. It may be mentioned that i am getting free fuel purchase of very good amount from other credit card wherein annual transaction is more than of rs. 20, 00, 000/-
4. Please examine the above matter from voice records before accepting yours request of elite card.
5. Request for resolving the issues by 23rd feb, 2018 so that i may pay only the purchased amount no annual fees or taxes levied in the statement dated 13.02.2018 well before the due date.

I will returned the card to your head office at gurgaon if same has not been resolved before 23rd february, 2018.

It is, therefore, requested to resolved the matter urgently and let me know by mail only.

Regards,

Dr. B. Mukhopadhyay
[protected]

From: mukhopadhay dr. Biswajit, gm (Env-ii)
Sent: 12 february 2018 11:47
To: 'sbi.[protected]@sbi.co.in' ; '[protected]@sbicard.com'
Subject: request for waiving of annual fee, if any

Sir/madam

I have received a sbi elite card no.[protected] and the old platinum card no.[protected] has been declined.

I have checked the new elite card for a transaction of rs.100/-, which was successful on 11.2.2018.

It is requested to change the payment due date from 2nd of each month to 10th of each month for the new card and also waive the annual fee, if any, till the validity period of this card.in this regard, the reward points already credited in my account may be carried forward and redeemed for any initial fee of this card.

Regards,

Dr. B. Mukhopadhyay