Dear Team,
I had purchased a suitcase of "Magnum" with 10yrs international warranty (as per warranty card ) from the Spencer's store in Indira nagar, Lucknow on 3 yrs back but quality of luggage wheel is too poor also fabric of luggage also not good . After purchase after some days a wheel was damaged then I compalint at Spencer and get changed a wheel but that wheel was also damaged and bigger then other wheels because of this luggage getting disbalanced and also another wheel got cracked . I am using this luggage very rare but I am getting issue again and again . I was purchased 4 luggages of magnum from spencer's but facing issue in this one only . I think it's a defective piece. I had sent mail to your customer care but not get any response.
So, request you to kindly look into this matter and do the needful at the earliest.
Rgds;
Himanshu Vikram
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