| Website: | www.safaribags.com |
I had bought a safari trolley bag 1-2 years back and now the trolley's wheels are broken. As my trolley is still in its warranty period, I tried to lodge a complaint to get help. I mailed to safari customer support along with all the documents required, around Feb, 2021 and I got reply around March, 2021 where they had mentioned that they will contatct me fureter regarding my issue.
I am writing this in Nov, 2021. Its been 6 months I have not received any update on this issue. I tried calling their customer care helpine, they hung up the call abruptly and blocked my number. This is the most pathetic customer service, I have ever encountered in my life.
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