Safari Bags — Very bad service

I purchased 2 Safari suitcase from big Bazar, sahara mall, gurgaon.
1 is hard case, another is a soft type case.

problem with soft case is that there is no aiigment, cant stand properly, bag stiches are falling apart and customer guy is telling me it wont be covered under warranty

problem with hard case is one of the tyres was damaged, which clearly indicates the manufacturing defect, because if i would have mishandled the suitcase, impact should have felt by all 4 or minimum 2 tyres.
complaint number is #SR097837

i am very much disappointed eith safari and their false promises.