Safari — safari laptop bag claiming warranty issue

Address:

Dhanbad, Jharkhand, 828205

First of all worst product made by safari which does not suit to this reputed company.Though my bag have a 18 months warranty so i claimed for that.Now comes other worst experience of bad customer services from Safari.
1st time -- After claiming for warranty i was asked for my postal address and some documents to send through mail.I did it all they wanted but after that there was no further update
2nd time -- After waiting for further updates from other sides(almost 2 weeks), i re complained regrading the issue with the ticket no.But the again the same issue i.e. they asked again for the postal address and other document for upload.After doing the work from my end I waited for their further reply but again the same result.
3rd time -- Again the same result.though this time i had a call rather then mailing but they just cut the call after asking some detail like my email id and name.
i have the all mail that i get from other end and its reply and no further update..but there is no option for pd[censored]pload..if you need i can provide
contact -- rahulgupta.[protected]@gmail.com