Samsung — 40 inch LED TV Series 6 Motherboard not available.

Address:

Mumbai City, Maharashtra

Complaint no. [protected] (registered with Samsung call center) I had bought Samsung 40 inch LED TV Series 6 in August 2009 in appr. Rs.1 lacs. On 14 Feb 2015, my TV suddenly stopped functioning. Engineer visited (i paid him Rs.1125) and said Motherboard is damaged, so it has to be replaced. On 16th Feb, he quoted me the cost will be Rs.6700. I told him OK. On 17th, he calls and tells me, the motherboard for the particular model (UA40B6000VRMXL) is unavailable. So, the company will take away my TV and pay me 10% of the purchased amount i.e. appr Rs. 10000. I was soo shocked ! I spoke to the call center. They gave me the same reply. This is ridiculous. A customer buys 1 lacs worth TV from a good brand, and just after 5 yrs, the main component of the TV cannot be made available by the company??? The Series 6 is still being sold in the market . Then on what basis should any customer invest their hard earned money in this product??? How come the company stop manufacturing motherboards of models they sold few years back, when the Same series is being sold currently in the market???? This is not acceptable at all. I understand if the part is not readily available, but the call center guy says it cant be even made available even in the future, say, in few days or a month or so. PLEASE HELP.