[Resolved]  Samsung — 5 star inverter split AC PCB failure

Address:Bareilly UP

Dear Samsung,

I hope this message finds you well. I am writing to express my disappointment and frustration regarding the durability of the Samsung 5 Star AC that I purchased three years ago. While Samsung is known for its quality products, the performance of my AC has left me dissatisfied.

Firstly, it is disheartening to note that the indoor PCB of the AC required replacement within just three years of purchase. Considering the reputation of Samsung and the fact that I invested in a 5 Star AC, I expected a higher level of durability and reliability. The premature failure of such a crucial component is both inconvenient and financially burdensome for me as a customer.

It is worth mentioning that I have maintained the AC properly, following all the manufacturer's guidelines for regular servicing and cleaning. Despite this, the indoor PCB failure suggests a potential flaw in the product's design or manufacturing process.

As a consumer, I had chosen Samsung with the expectation that I would receive a durable and long-lasting product. However, this experience has left me questioning the quality and reliability of Samsung's 5 Star AC range. I believe that a company of Samsung's caliber should prioritize product durability and customer satisfaction.

I kindly request that you address this issue promptly and take appropriate steps to rectify the situation. This may include offering a replacement indoor PCB under warranty or providing a suitable resolution to ensure the proper functioning and longevity of the AC.

I would appreciate your prompt attention to this matter. I hope we can find a mutually agreeable solution and restore my faith in Samsung as a trusted brand for reliable home appliances.
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Jul 6, 2023
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2023
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for reaching to us, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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