Samsung India Complaints & Reviews

I am facing an issue in Samsung A53 mobile after a software update. My phone is completely dead . I submitted the phone to the Samsung authorised service centre. They said that the phone is dead, no power to the motherboard has to be changed, the cost is 17, 000 . In a one and half year mobile phone and the mobile cost is 35, 000 the motherboard is dead after an update the problem is facing by several users . Please do some action regarding this problem and tell the status . The quality of Samsung phones and other companies' phones is much better than Samsung. Cheap quality of parts are used in the phones Samsung is trying to stop the phone by updating so that people can buy new phones . In service centres many customers complain about issues of software update in A series but the engineer is not providing the job sheet at that time.Kindly take strict action regarding this . Service engineer said you can check your phone outside the market and when we collect the jobsheet they said it is outside repair.why they said you can repair your phone outside right to repair policy applicable is this case. till now I didn't get any solution. I am mentally and financially harassed by Samsung because I have paid 35, 000 for this phone but the phone dead within 2 yrs after a software update . and i have file this case second time because previous case if is close without solution and i don't know how much money samsung paid to close these case because it is facing by many users... if you required other photos of tweets i will provide to you through Email- [protected]@gmail.com.

I have bought a Samsung TV 55â after rare use in 3 months the screen got pink and images comes shaking, I called and reported the complaint they replaced the panel after 7 months again the same problem, called and raised the request they technician came and said this modal of tv this issue keeps coming and they removed the panel and took photos and never put 2 screws, after 4 days they put it has resolved complaint without repair or replacement, worst service ever, will never buy Samsung and informed my friends also, just wasted 54k on this ### companies product.

I need a replacement of tv

Anthony
[protected]

I ordered Samsung m34 5g on Amazon[protected] I received product Friday[protected] evening from beginning itself mobile doesn't turn on. I am used Samsung charger 25w only I put charge for 6hrs then I tried to switch on but no response. Mobile not work I received defective product.

Reply form Amazon:
I call Amazon customer support and I said that mobile not turning on can you replace the product they customer care told that you can go to Samsung store. We can't do anything from our side.

I went Samsung store and I surrender mobile on[protected] it's already delay and raise for DOA certificate 1 st time applied from service center from your side are rejected the certificate

Still now I didn't get proper response I want refund

We solve your all dishwasher fault issues with same day service with same repaired without delay your complaints. Only low amount of coast price only 350/- if any extra spare past are adding means extra charges will be considered. With extraordinary repair for your appliances. Samsung dishwasher service

In one year Samsung M31S mobile completely not working. It's motherboard totally damaged . In starting it's auto restart. Mode. After that it's totally not working. I have purchased it 22000 but waste of money, I have requested to all never buy samsung product.

Samsung India is making a forced purchase of new TV by customers by not provding spare part to repair old TV

Samsung India is duping its customers
My 48 inches TV is not getting repaired because samsung doesnt hv the part available with them

Model Code: UA48J5100ARLXL.

It was having display problem. I lodged a complaint with samsung india on 21.12.2023. TL Mr Rahul took my complaint from Quaidgi, franchisee of Samsung India. I was told that Display needs to be replaced, when i asked for the amount of Display then I was told that it is for Rs 40300.
Mr Rahul gave a quotation on 22.12.2023 but which was not proper and provided me with the proper quotation only on 03.01.2024

I lodged service request [protected] on 23.01.2024 so as to replace the display screen.
On 24.01.2024 Mr Rahul called me and tnold me that display screen is not at all available so he cant get it replaced.

Now I am told that samsung is ready to buy it for JUST rs 6200

Why a ciustomer is to be penalised for faults and mismanagement of Samsung
Samsung is not able to provide me with the part
so where is my fault
and then samsung is rubbing salt by saying that they are ready to pay rs 6200 and take this TV back

why doesnt samsung replaces my TV with another TV
I am not at fault
Samsung is at fault
then why I wd pay

This is for sure that this treatment by samsung is very very bad in taste and what I can do is to say a big NO to any Samsung product henceforth

Recently purchased a Samsung S95c model from Reliance digital showroom in Indiranagar, Bangalore.

Complaint registered on Dec23 for TV replacement/refund since the product supplied is found to be defective(motherboard/tv panel issue within 2 months of purchase)

Neither the showroom (Reliance Digital) or the brand (Samsung) is interested to look into this case seriously. After close to 40 days of wait, my request for replacement approval is rejected(without proper reason)

Requested customer support to connect with brand manager and area service manager but the customer service representative is least interested to heed to my request.

Bought this product for 2.2 lakhs INR and pathetic to see how samsung treats its customer. Sincerely hope, some responsible person in Samsung looks into the customer request with a knowledge and passion for customer experience.

Samsung manufactures product which easily breaks within couple of months and in the name of warranty they play the waiting game with the customer. Its high time, Samsung does proper R&D to build products and manufacture them. They should start realizing the value of customers hard earned money and stop hiding themselves like cowards.

Do not buy Samsung Products and waste your money!!!

I bought Galaxy M34 on 18 Jan 2024 from Dealer Gopal Mobile Fatehpur 212601.
Next morning I reported him about battery drain mobile camera and hanging issues but he refused to refund.
Next day I visited service center as requested by samsung customer care but all in vain they refuse to refund.
My device still have same issues.

Not only my device but all Galaxy M34 have the same issue informed by samsung service center.

Therefore I request you to kindly advice me how to get refund as device is under return period of 14 days.

Thank you

[protected]

I've placed pre-order for S24 ultra on 20th Jan 2024 and decided to cancel immediately after 2 hours. There was no cancel option on the website and hence reached out to customer care via call, chat and emails. Every time they said the order will be cancelled and their dedicated team will contact me over email or call.

To my surprise, I've got part of the order delivered today at home when I was in office. I'm about to get remaining products in the order delivered tomorrow. I've asked customer support on guidance on how to handle deliveries when order cancellation is in progress(or atleast I've been told so).

Order ID: [protected]
Ticket numbers that were shared by them - [protected],[protected]. Not even sure if these are valid as there is no means to track them.

Email Correspondence -

Samsung Shop Sun, Jan 21, 2024 at 6:08 PM
Reply-To: Samsung Shop
To: [protected]@gmail.com
Hi,

Thank you for contacting Samsung Shop Support.

We are working on your request and your ticket ID is #[protected] and we will get back to you within next 24 hours.

Please let us know if you have any more questions. We will be happy to help.

Thanks!
Samsung Shop Support
-----
If you'd like to provide an update, simply reply to this email

Raj Kishore Mahendrakar Mon, Jan 22, 2024 at 11:46 AM
To: Samsung Shop
Any update on this? Part of order is already shipped, please help me with cancelling my order.
[Quoted text hidden]
Raj Kishore Mahendrakar Mon, Jan 22, 2024 at 8:54 PM
To: Samsung Shop, servicehead.[protected]@samsung.com
Looping in service head.

Can you please provide an update on this? I has been terrible experience with Samsung online purchase this time around, had never faced this issue before. Customer support doesn’t even care to provide any update, I have contacted multiple times over chat, mail and calls so far.
[Quoted text hidden]
Raj Kishore Mahendrakar Tue, Jan 23, 2024 at 11:52 PM
To: Samsung Shop, servicehead.[protected]@samsung.com, grievance.[protected]@samsung.com
Part of the order got delivered today. Despite following up multiple times, there has been no response from Samsung on proceeding with the cancellation of the order. Now that the order has been partly delivered, I've lost complete hope that Samsung will help any customer on time. Thanks for giving me a bitter experience; I have been using Samsung products for nine years.

I just wanted to let you know that you don't need to reply; all earlier responses have been robotic and lack empathy.

My Samsung TV is still under warranty, I bought the TV in March 2023, now crack is showing on the screen of my TV. But neither the TV nor the screen is damaged, but the Samsung service center is not repairing the TV under warranty because they are saying that there is physical damage.But there is no damage on the screen or TV.

My request is that Samsung department should repair my TV under warranty as there is no physical damage.But there is no damage on the screen or TV. I have also attached the video and photo, please check it. In the photo, as long as the TV is off, the entire screen is shown perfectly. Without any damage, as soon as we switched on the TV, damage was shown from inside the screen.And there is no push on the TV nor anything else from my side.

My request is that Samsung department should repair my TV under warranty as there is no physical damage.

This complain regarding cancellation of order no [protected], i had ordered this phone on 18th of Jan 2024, but after few hours i decided to cancel the order and called customer care regarding same, and they sent me a email that order will be cancelled with in 24 hours, since there is no cancel button on their website i had to call them to get it cancelled, after that next day i got call that this to confirm that order will be cancelled, but then it was not, i contacted them today that why its taking this long to do such simple task, they are like please wait for 24-48, same generic answer copy paste by every excutive, I dont understand why there was no cancellation button on the first place, and why its taking this long to cancel the order, and nobody is replying to the mail, so this clearly is some tactic to delay as much as they can, and so I would really appreciate it if this can cancel asap, without me calling regarding this again and again, and like its my job

This complain regarding cancellation of order no [protected], i had ordered this phone on 18th of Jan 2024, but after few hours i decided to cancel the order and called customer care regarding same, and they sent me a email that order will be cancelled with in 24 hours, since there is no cancel button on their website i had to call them to get it cancelled, after that next day i got call that this to confirm that order will be cancelled, but then it was not, i contacted them today that why its taking this long to do such simple task, they are like please wait for 24-48, same generic answer copy paste by every executive, I dont understand why there was no cancellation button on the first place, and why its taking this long to cancel the order, and nobody is replying to the mail, so this clearly is some tactic to delay as much as they can, and so I would really appreciate it if this can cancel asap, without me calling regarding this again and again, and like its my job

Hello!!

I am writing to inform you about the faulty washing machine that I have purchased from Snehanjali electronics & trading pvt ltd store. On the 26th of October 2023; copy of invoice enclosed.I bought a brand new Washing machine. However, after a few weeks o[censored]sing it, several problems started to appear on top screens of error 4C.

When I try to Wash clothes, the system either crashes or a 4C error is shown. Also, I am getting a lot of complaints, even after your service engineer come at home and always engineering told me machine is ok not a faulty then i will show video footage he said that when i am come your home then error not shown, your machine is not faulty, what ridiculous answer and on the next day same issue face.

Date| Complaint Number| Sr.No

14/11/2023 [protected] First Complaints

27/11/2023 [protected] Second Complaint

30/11/2023 [protected] Third Complaint

05/12/2023 [protected] Fourth Complaint

31/12/2023 [protected] Fifth complaint

11/01/2023 [protected] Sixth complaint

many more time talk with customer care, yet machine not working

For these reasons, I would ask you either to refund the purchase price in full or send me a replacement washing machine and compensation for hand wash clothes for the period of 14/11/23 to till date.

also i bought the basic warranty + 3 years extended warranty of machine
certificate number INRB591688P

i just harassment from samsung till date, Yet Now not solved this problem

My Samsung F54 phone is permanently locked by Samsung while I was using my phone, it was locked by company, I attempted the PIN as set, but it was not accepting my PIN then It got locked without giving any warning of wrong pin then phone got permanently locked by Samsung for unsuccessful attempts.

Iam using samsung m52 5g.. suddenly its got green line on display on 31/12/2023. there is no physical damage or other damages.. also no software update done. when i contacted service centre they asked me about 6000 to repair.. but its not my fault.. so please a decent solution. as fast..

name:- Madhukumar
ph.no:- [protected]

I have been using this model close to 2 years. Ever since its warranty period of 1 year got over, it started giving troubles. 4 months back I had to change its charging pin as the phone was not getting charged. It costed me a 1000Rs. Now the display has a pink vertical line and the customer care personnel says that the display needs to be changed for a sum of 7000Rs. I use the phone sparingly and with due care. Despite which I am facing all this trouble. I strongly believe either the model is faulty or this unit is. I have lost trust with Samsung products and don't advise it for use by senior citizens as it involves lot of hassles getting repaired.

Hi team,
By mistake I have bought a Samsung microwave, it’s troubling me a lot.
It’s been 3yrs now and the same display unit is gone for 4 times now. Cost of the product is 12k and the amount and service for this device costed more than 12k(to me and for the company). I don’t expect this from a company like Samsung, the product is bad(as I need to change the same part every 6 to 7 months) and service and spares are even worst(display unit is gone for 4 times and service people are not checking the root cause for the display issue, simply replacing the part and going, same issue is popping up again and replacing again. Now I font have patience and money or trust to do the same thing again and again. Samsung can take this microwave for a case study and study the issue so that other users can be benefited. Redo with your product as well with service.
Since 12 days I raised a complaint(9th December) and no response from back end till date.
I have all samsung products at home but from now I will be careful from now by not buying Samsung products.

Ramnarayan L
[protected]
LRamnarayan.[protected]@gmail.com

Team I brought s22 ultra 1 year back suddenly It stopped working I showed to service center they told motherboard issue directly its cost of 40k but is is not under warrenty how 1 lakh cost phones will causes such type of issue I showed outside because they told we can't repair we can replace, I brought this for 1 lakh again after year need to spend 40k its totally disappointed with S22 ultra I went for 2nd option for outside repair they also can't able to solve problem Again revisited to Samsung to help me with this I am not getting proper support on this now they are telling it already opened from outside service we can't do anything

This complaint regarding of Harassment and demanding amount ₹3450 within 1 year guarantee period of my Samsung TV Remote.

Service request number [protected].

I am valuable customer of Samsung company. My Remote sensor not working properly from the beginning. I complaint costumer care manny time but they given solution on temporary bassis not permanent. I purchased new Samsung TV before 3 months, but from beginning remote sensor not working when I purchased new Samsung TV salesman insured me for best service for further inconvenience but this is first time very bed experience. I am surprised Mr. Dushyant( Samsung authorised person) denied to replace remote even told me for pay charge amount of around 3550 immediately whenever I have 1 year guarantee.
This is very wrong and harassment of costumer!
Kindly look this issue I will be great fully of your!

We have purchased brand new double door refrigerator on 16-Sep-2023. They have delivered on 17-Sep-2023 and technician from Samsung came for demo and identified compressor issue and recommended for replacement. We received replacement refrigerator on next day. Samsung technician came and gave demo and it was working for next 3 days. After 3 days, it was not cooling, we called Samsung Customer Care team. Technician came and try to identify the issue, he is not getting any error code in the device and changed some configuration and asked him give a call if it is not working again. Again after two days it was not working called the technician. He came take all the photos and told to send report to HO team and Samsung HO team will contact further. But we didn't get any call from Samsung HO team and after few days we checked with Samsung customer care and they told ticket is closed without resolving issue. We have raised complaint again and technician came and restart the refrigerator and saying it is working fine and close the ticket. Samsung Customer Care is third party vendor and they have limited knowledge. They simply visit to us and close the ticket without resolving the issue. We have asked to provide the details for Samsung HO team to escalate the issue further. But they are not sharing the details. We have sent an email Samsung Grievance team and sent an email to Samsung India CEO also as per the protocol mentioned in Samsung Website.

Samsung Customer Care team don't have any intention to resolve the issue and they simply close the ticket saying it is working fine without getting confirmation from us.

We are struggling with brand new refrigerator for last 3 months.