Samsung India Complaints & Reviews

I ordered 2 items on Samsung Shop app, and paid through paytm wallet. But the next day I saw that I was getting a better deal, so I cancelled my order, and cancelation request was approved the same day. But refund is not initiated till now, and customer care service is refusing to acknowledge my concern. Please help me get my refund and resolve this matter smoothly and as soon as possible. More details below -

Items - Samsung S21 FE 5G Smartphone, Samsung EHS64 Wired Earphone

Order ID - [protected]

Paid and refund amount - Rs. 42, 498

Date of Order - 14th April, 2023
Date of Cancelation - 15th April, 2023

My account Email - [protected]@rgipt.ac.in

Registered Name - Saptarshi Maji

Hi i am customer of Samsung refrigerator and bought this one and half year back with 4 years extended warranty with Samsung. After one year of warranty the fridge gas leaked was identify and we called the service provider, and he did the work and again last month on March 23 there was some water leakage inside the fridge. Samsung representee came and checked and told us that we cannot fix as the fridge is defected piece and there is some problem in it which cannot be fixed and told me to give the fridge back and take the amount of 86% of the total invoice.
I have one questing to be asked to Samsung company why always customer is suffering the loss why can't Samsung give me replacement of same litre and my 3 years extended warranty added to replacement fridge.
I have all product of Samsung need the above things to be sorted out and want to speak to some senior person who have right to decide.
Hope we as customer don't want any defected piece from a branded company like Samsung.
Quick response from the company will be appreciated
Regards,
Rajmohan Walida
[protected]
Director
Neogreen Ventures Pvt Ltd

Samsung galaxy f41 giving us trouble after 1year o[censored]sage and service center people demanding 8k for mother board replacement

New buy AC remote not working

I purchased a Ac on 4th March 2023, it is not working now for this I raised a complaint to Samsung regarding AC REPAIR ON 10/04/2023 COMPLAINT NO IS [protected] and the technician not visited my home but they closed my complaint mentioned the reason as iam not available but I am available in home and again I raised a complaint with compliant No is [protected] and this time they mentioned they are unable to contact daily iam receiving number of calls but I don't why they are not contacting.so please resolve my issue.

A green line started to appear on my screen all of sudden after March 2023 software update. I went through Samsung members community and have seen too many s20 plus mobile users faced the same issue and it seems the lines are getting worse day by day. Most of those devices were just out of warranty period. Samsung though well aware of the fact that the issue was due to faulty software/hardware on S20 plus mobiles from their side haven't acknowledged publicly but instructed their service centers to replace faulty hardware for free only if their own set of rules are met though out of warranty. I submitted my mobile last week at a Samsung service center and they inspected my mobile and notified me that my device had couple of scratches/micro level dents on the frame and Samsung didn't approve for replacement of their faulty hardware on my mobile phone. The scratch/micro dent on the frame are entirely unrelated to green line on the screen and it is very unfair that Samsung didn't publicly acknowledged their mistake and making almost everyone like me to pay for the mistake they have done. I have appealed multiple times to the samsung customer care service asking them to escalate it to their higher level authorities and all those came up with same reason citing the scratches/dents that I have to pay more than INR 18000 for the defect they have introduced without any negotiation which is unfair. A flagship priced mobile phone bought for INR 50000 and above if doesn't even last for more than 2 years due to the fault introduced by the Manufacturer and the Manufacturer doesn't even hold the responsibility though aware of their mistake, then it is the matter to be brought before justice to make them treat their customers fair enough.

Hello,

we bought a samsung tv and screen is completely blured and stopped working. when i raised a complaint someone from samsung visited my home and said screen has to be replaced with a new one. When i called customer service today they tild it would take approx 10 days tondeliver and fix my issue.

firstly a bearly used tv is stopped working and customer has to wait approx 10 days to get it fixed. cheap quality tv and worst experience and insuggest all never buy a tv from samsung

I recently upgraded the Samsung S20+ Android software on 07th April and exactly after the upgrade i seen a green line on the left side of the phone. The phone has never been to subject to any fall, water leak etc.

The phone was working fine till the upgrade. I would like to have a free replacement for the screen

Our Air conditioner not working so I called samsung customer care it's under warranty they are telling that they only deal with private service no one responding to us . everyone are saying call to warranty people we are calling customer care they should respond it's very bad service from samsung we expected a good service but they not even responded to us

Samsung Galaxy Flip 3 has a black line along the folding area. This occurred suddenly yesterday . It started with slight discoloration along the folding area which increased to a dark line. I did not drop it anywhere and this was triggered when i opened the flip after charging it for a few hours.

I have purchased a Samsung 50TU800 model TV 1.5 yrs ago from reliance digital . It is getting a problem of restarting and turned off before display is coming.so many times the same was repeated over the Time TV is on.
Could you please let me know the issue.

Dear Sir,
This is to bring to your attention that i had availed a mobile insurance policy with you . last month 15 march 2023 unfprtunetly my mobile phone damaged and i had field a claim with you on the same day. I have sent all the necessary documentation through Whatsapp as requested.

However, i have now been informed that my insurance claim has been rejected. i kindly request you tolook into the matter and process my insurance amount as soon as possible.

NAME-K NARAYANA RAO
MOBILE NUMBER-[protected]
IMEI NO-[protected]
MODEL-A33 5G SAMSUNG

KINDLY LOOK IN TO THIS AND DO THE NEEDFUL

REGARDS,
K NARAYANA RAO
[protected]

I have purchased Samsung TV on 25th March 2023 from Samsung e-shop and unfortunately we have received the defective product.
As per their guidelines installation should take place. FYI, The same day installation team came up for installation and installed the TV and left and they not even provided demo just install the TV and went off.
When we start using TV in the evening we saw many white patches on the black screen.
We have raised the concern to the samsung team they are not listening to us, just forwarding the calls from one team to another. From last 2 weeks i am waiting for them but didn’t receive any positive reply..

Jaggo garahak Jaggo!!!

Samsung India is doing a new scam these days, sending defective products to their customers. If you directly buy products from their website, their service center won’t be able to help you as per their policies. They will not handle our request as we have bought directly from Samsung center. They are delaying from last few weeks and now they are saying that they will not replace or return the product.
I am going to take a strict action towards Samsung.

I have purchased Samsung TV from Samsung e-shop and unfortunately we have received the defective product.
As per their guidelines installation should take place. FYI, The same day installation team came up for installation and installed the TV and left and they not even provided demo just install the TV and went off.
When we start using TV in the evening we saw many white patches on the black screen.
We have raised the concern to the samsung team they are not listening to us, just forwarding the calls from one team to another. From last 2 weeks i am waiting for them but didn’t receive any positive reply..

Jaggo garahak Jaggo!!!

Samsung India is doing a new scam these days, sending defective products to their customers. If you directly buy products from their website, their service center won’t be able to help you as per their policies. They will not handle our request as we have bought directly from Samsung center. They are delaying from last few weeks and now they are saying that they will not replace or return the product.
I am going to take a strict action towards Samsung.

Bough this phone jusy 2 years ago for longterm use purpose and the brand is and after last sw 2 update months back the phone is restarting everynow and then, took it to samsung service i am informed that the motherboard has to be replaced.

DONT TRUST ON SAMSUNG.

thay push faulty software which damages the phone and later service center asks for 6500 approx for motherboard replacvement. Good way to extort money from common public of country which is struggling to earn good for maintaining good lifestyle. Sent mail to customer care but they are not ready accept the same.

I HAVE LOST FAITH IN THIS BRAND AND WILL NEVER RECOMEND SAMSUNG MOBILE PHONES AS MY 2 PHONES ARE DEAD WITH THE SAME REASON I SOLD OFF 1 AS IT WAS SOMEHOW IN WORKING CONDITION.

I have purchased Samsung A14 5G on 24 March. But in call history of this phone calls have been done by the shopkeeper to his nearones on 23 February.
Please help me to either replace my phone with brand new phone or refund my whole money.

Pre-ordered Samsung S23 Phantom Black on 15th February 2023
Got delivered on 25th February 2023
I skined my phone to protect it.
On 6th March 2023, the phone started shedding colour from its bezel/frame. Such low quality wasn't expected from Samsung.

Upon visiting the service centre on 9th March 2023, they sent the case internally to the quality team. In 24hrs, a representative from Service Center confirmed that the quality team had rejected the request for replacement/warranty.

Asthetics of my phone are compromised and customer care or service centre is stalling this case and refusing to replace my phone. Kindly help get me a replacement.

Attached Invoice and Photo of the phone shedding colour.

My Samsung fridge had an issue for which I raised a complaint with Samsung customer care. The technician came and inspected the system.
He said a part needs to be replaced.
Then he called someone and said that this part is not available and fridge cannot be repaired.
They still took 450 Rs charges from me for visit fee.
This is unfair. If you have no replacement part you should not charge anything to the customer.
I request samsung device owners to avoid samsung services and get it fixed locally with grey market parts when you have old devices that are more than 5 years old.

I am Ishan Kakkar, a Samsung customer. I purchased a Samsung Frame TV LS03A 55 inches in april 2022. Through my student advantage account I was provided an offer of free bezel. The coupon code provided never worked due to the fault of the Samsung website and I was never able to get the free bezel. Even after raising the complaint more than 9 times and even writing to the service head, the service team replied that since the coupon coun not be applied in that month the offer is no longer valid. Whose fault is that the website wont let me apply the coupon code?

The customer service kept on sending me coupon codes but no one bothered to check why the website wont let me allow applying the coupon. I even went ahead to tell them that there was a bug in their website but no one would listen.

For a bug in their website why am I the one suffering?
The ticket id for this incident is 52184499.
The free bezel offer and screenshot is attached.
I even raised the complaint with the service head on the 6th of June 2022.
Its about to be an year since my purchase yet samsung won't own up to its responsibility.

I am Ishan Kakkar, a Samsung customer. I purchased a Samsung Frame TV LS03A 55 inches in april 2022. Through my student advantage account I was provided an offer or free bezel. The coupon code provided never worked due to the fault of the Samsung website and I was never able to get the free bezel. Even after raising the complaint more than 9 times and even writing to the service head, the service team replied that since the coupon coun not be applied in that month the offer is no longer valid. Whose fault is that the website wont let me apply the coupon code?

The customer service kept on sending me coupon codes but no one bothered to check why the website wont let me allow applying the coupon. I even went ahead to tell them that there was a bug in your website but no one would listen.

For a bug in your website why am I the one suffering?
The ticket id for this incident is 52184499.

I even raised the complaint with the service head on the 6th of June 2022. But he didn't even bother replying back.

Its about to be an year since my purchase yet samsung won't own up to its responsibility.

Thanking you in advance.