Samsung India Complaints & Reviews

I have been using Samsung both phones since 18 months almost, firstly I bought Flip 3 for 90k in pre launch and used it for around 5 months after that it had started giving me trouble as its display was not able to open completely and I had to visit the cust care service where I had the world’s bad experiance of cust care but I had bear your all harassments to get my phone in running condition. After that I had one more shock when I checked exchange price at Samsung site/store which was almost 70% down in 5 months. It clearly shows Samsung is not trusting in their own phones within 5 months and still I have to use it.

Secondly I bought Fold 4 from Croma (Punjabi Bagh – Delhi ) in Dec 22 which cost was around 1.70 lacs now again I am facing the same issue as its display is not opening completely Now I am feeling very much annoyed with this phone I have no words to explain any thing I just want my hard earned money to give back.

Phone details given below :-
Serial No- R3CT80NMTKV
IMEI No -[protected]
Product Name – Galaxy Z fold 4

My family bought Samsung front load washing machine and it doesn't come up with a rat protection panel because of this it got damaged by rat. I am also looking for rat protection panel online but I couldn't find any so please do something about this problem

I brought a Refrigerator via online Samsung Shop, they delivered a refrigerator which is having a one of the leg bent, due to which frige is tilting if we open doors.

I requested for a refund or replacement, but since there is no replacement, i went for refund. I initiated on May 11th 2023, where i got an email that reverse pickup is initiated, but its since 2 weeks, no one showed up for the pickup of the item.

I raised multiple times concerns with Samsung team, but of no use. Moreover, Samsung folks will say refund will only be done once pickup is done, but no one knows when its to happen or not.
Its waste of time & money buying samsung products, its services is not upto par in india.
Even when i try to reach their Shipping partner, ShippingRocket, they are the worst service, no response & complete neglect from Samsung & ShipRocket.

I have purchased this refrigerator in 2014.. there was some cooling issue with the freezer so o called up customer care..
the executive came and said has needs to be filled.. so next day another executive came, he said there is some internal leakage and some nitrogen test needs to be done.. but chances are we can’t do anything for internal leakage..
I bought such an expensive defected product from Samsung…
Who changes fridge every 8-9 years??
Is this really Samsung ??
He offered me 10% on the bill amount… like really??? Am I begging you???
There is a 10 years warranty sticker on the refrigerator… so incase on internal leakage or defect is it not your responsibility … from. Where is it my fault??

I’ve been using samsung S10 lite since 2020 and never had any issues. However, recently after an update I started facing screen issues. My screen turns off automatically in between the usage. When I went to samsung service centre they asked me to replace the display which costs ₹13, 700.
Phone’s price is ₹40, 000 and now display charges are ₹13, 700. That too samsung asks me to pay when there’s not my fault for screen issues.

The Samsung microwave oven 21L purchased on 09/04/2023 vide Invoice No: SLRS1320683 from Croma Chembur is not working.

Our Samsung TV Screen Issue Occurs Again For The Second Time Within 1 Year And Their Customer Service Person Says That Panel Is Broken And It Does Not Come Under Warranty.

Actually We Are Facing This Issue Again And Again So There Is Some Manufacturing Defect In The Product Itself, Since There Is Not Any Physical Damage In The TV. It's Not At All Our Fault So Kindly Sort Out This Issue By Repairing The TV Or Do The Replacement Since We Cannot Bear This Loss.

Sudden green line appearing in my Samsung S20 plus mobile since today evening. Have original bill. Bought it in Reliance Digital. Kindly do the needful.

मेरा फ़ोन Samsung Glassy M 13 रिचार्ज नहीं हो रहा था, मैं 11 May 2023 को Samsung service centre Plot No.323, Prem Nagar Ii, Old Delhi Rd, opp. Raj Cinema, near Sector 14, Gurugram, Haryana 122001 में गया, वहा पर श्री Manish Verma, customer Service Engineer ने फ़ोन को चेक करवाया, उन्होंने कहा, मोबाइल का jeck और mother board का issue है, हमारे पास सामान नहीं है आप किसी दूसरे service center से change करवा सकते है, मैंने कहा मुझे कोई जल्दी नहीं है, मेरे फ़ोन को अभी 6 months नहीं हुए है purchase किये हुए, मेरा फ़ोन warranty में है,

Manish Verma जी ने कहा, आप 2 दिन का टाइम दीजिये हम पार्ट मगवा लेंगे, ऐसा बोलकर उन्होंने फ़ोन मेरे सामने रख दिया,

मैंने बोला, न आपने कोई जॉब कार्ड बनाया, या मेरी कोई request सिस्टम में एंट्री नहीं की, न मेरा फ़ोन नंबर लिया, आप मेरे से कैसे contact करेंगे, इस बात पर मेरी उनसे थोड़ी argument हो गयी, तब उन्होंने सिस्टम में मेरा नाम और मोबाइल नंबर लिख लिया, कहा आपको inform कर देंगे समान आने पर, मुझे कोई request number नहीं दिया, मेरी उनसे फिर थोड़ी argument हुयी, मेरे मांगने पर उन्होंने फ़ोन के बिल पर request नंबर लिख दिया, अंत में मैंने उनसे visiting कार्ड ले लिया।

13 may 2023 को मैंने फ़ोन किया तो किसी मैडम ने फ़ोन pick किया बोला अभी सामान नहीं आया, उसके बाद मैंने 15 may 2023 को फ़ोन किया Manish Verma जी से बात हुयी उन्होंने कहा, सामान आ गया है आप कल आ जाये

16 may 2023 को उन्होंने बोला की आपके फ़ोन में red signal show हो रहा है आपका फ़ोन out of warranty माना जायेगा, इसमें खर्चा रुपया 5000 आएगा, मैंने उनको बोला जब मैं पहली बार 11 May 2023 को फ़ोन लेकर आया था, उस टाइम आपने यह बात क्यों नहीं की,

मोबाइल तो पानी में गिरा ही नहीं, तब मेरी समज में आया, लोगो से पैसे कमाने के लिए, या किसी और कारण से, ये सब कहानी हो रही है।

उन्होंने रुपया 177 सर्विस चार्ज का लिए, जब की मेरे फ़ोन को लिए हुए 6 months भी नहीं हुए थे,

इस तरह से samsung सर्विस सेंटर लोगो को परेशान कर रहा है।

धन्यवाद

विकास
मोबाइल नंबर [protected]

Hi Team,

I have ordered two product on May 3 2023 and delivery date was given as 6 May 2023 and today is 15 May 2023 and product is yet to be delivered.

Also kept talking to customer about the issue and they kept mentioning that issue has been escalated but my question is if it escalated why it was not resolved. Because team was not aware of the real issue.

When I have ordered the product delivery PIN code was give as 560083 and when the shipping was done PIN code was wrongly entered as 560043 by Samsung team. This was informed to customer care but they said you don’t worry product will be delivered on Monday 8 May 2023.

Because of Samsung team mistake customer should suffer and pay penalty of delayed product/refund after 7 days if canceled. Ultimately whoever does mistake customer should face the consequences.

I have requested cancellation 10 May 2023 and that was also not processed as the predicted is not sent back to Samsung India as undelivered product.

I am calling[protected] Samsung support every day but they are only giving commencement of 24 to 48 hours but not able to solve this issue till date.

For you mistake take responsibility and pay the penalty so that you don’t make same mistake in future.

Regards,
Suresh Kumar
[protected]

TV screen problem & TV panel issue

SIR/ MA'M, There was a software update released by SAMSUNG INDIA for updating the software in mobile phones. I updated my phone after the update there was green line appearing on my phone. I raised a complaint on Samsung care ref no. [protected] / [protected] / [protected] / [protected] / [protected]. from my phones and family members phones. Request you to call upon all the call recordings to understand the problem. I was told by helpline to visit the nearest store and to get my phone checked for any harm on the screen and if there is no problem in the screen and only because of the update the green line error is persisting the screen will be replaced free of cost by SAMSUNG because of the update error. I reached out DEEP ENTERPRISES in Model Town Karnal on my way to Mumbai . They opened my phone and the back cover was removed, they told that screen replacement can be done in 2 days. I was travelling to Mumbai from Punjab having no more time to stay in Karnal i decided to give phone to service center in Navi Mumbai my place of residence. I reached Navi Mumbai went to Samsung Service center Ghansoli they checked the phone confirmed its Samsung Fault but told the screen could be replaced in VASHI Railway station service center. (I must update my phone is properly working and only have a green line on screen because of a bug released by SAMSUNG INDIA), I went there and given my phone but without admitting the fault of the SAMSUNG INDIA FOR RELEASING A BUG they put it on me that the phone back cover is open which is not my mistake but got open by SAMSUNG SERVICE CENTER, DEEP ENTERPRISES KARNAL but DEEP ENTERPRISES told that this is a common problem as the phone is having this as a common problem . BUt SAMSUNG VASHI told that it is may fault and the screen couldn't be replaced and i have to get this done at my cost. Sir, When the issue has arisen because of SAMSUNG SOFTWARE UPDATE then how could the back cover could be considered as a eligibility for the screen problem. The internet is full of complaints against the same problem where it is stated that it is because of BUG released by SAMSUNG INDIA. I am feeling like cheated and a fraud is being done by SAMSUNG to corrupt al, the high end phones as this problem is with high end phones only . they know that the customer is having potential to buy a new phone or replace the screen. This is a new scam for charging cost to the loyal customers. Yesterday only i have got a SOFTWARE update on my SAMSUNG s22 ultra . PLEAE HELP GETTING MY SCREEN REPLACED. YOURS TRULY Pankaj Bhatti [protected]

I am Rajesh Goyal - [protected]

This is to inform you that I have purchased an AC from your Ghatkopar Store.

I am not getting any Cooling and the same was reported to your Toll free no 11.05.2023 but no one has visited our premises
to my shock and surprise the call is mentioned as closed without any one visiting our premises.

This is a new product - Samsung 1.5ton AC and how can this not work. ??
NO Cooling at All.

I want you to take this back and replace with another AC Like Mitsubishi. Your Ghatkopar Sales Person Mr Hussain Convinced me to go with this
AC and Cheated me.

Also installation money was taken with GST TAX but no invoice is being provided. This is against Law and you have to give me invoice if you have taken GST from me. Informed your Installation team but no one has responded.
Your installation team cheated by overcharging and extracting money for which i had raised a complaint earlier.

I shall file a Case of cheating against Croma for giving me Wrong Product and not willing to RETURN back my Money..

I never expected Croma to Cheat People. In the name of TATAS you guys are cheating people.

shame on you and your sales team.

New Complaint number BOF130523FS00429

Hi,

I purchased a Samsung Galaxy M31s phone about 2 years back, recently my phone started freezing and auto-restarting frequently.

I googled the issue and observed that most of the M31s users facing same problem and they have visited the service center with the solutions advised is to change the motherboard.

Shouldn't Samsung take responsibility for this huge blunder that they've created, causing...

This is my very big mistake that in my life I took very wrong decision that I after leaving the best mobile phones I gone with the Samsung Company in Mobile Industry, In January 2022, I purchased the very highest range mobile phone of your company i..e Galaxy Z Fold 3 with great happiness and enthusiasm. But now I am feeling ashamed on first of all on me and then your reputed organization. It was just October while doing my some work on phone I got a single line in the side of the screen then automatically it increases on the screen and in few minutes the black portion reaches upto the half of the screen. It is pertinent to mention here that the phone is neither fall any where nor touch or hit by anything. There is no single mark on the screen or body as well. After seeing that problem immediately I visited your Samsung Service Center located “1st Floor, Mittal Tower, Bhuteshwar Rd, Azad Nagar, Mathura, Uttar Pradesh 281001”.After inspection they almost every customer is facing same problem in this model, but company is not supporting, and we cannot support you otherwise our rating will decrease, If we give you claim our performance will decrease, so we have to deny claim making any excuse, I was thinking all the time that Samsung service centers and customer support are for customers, but it is not so, Samsung does not care about there customer at all. I have spend almost 1.5 lacks INR and feeling like I have been conned by the Samsung company. After that I called to the customer care and they told me that the service center has remarked that your phone is broken your screen is broken that is why your phone will not repair under warranty while if your reputed organization engineers will check the phone there is nothing like that. your service center employees mentioned the lie statement in the record, so that there performance does not decrease. Now you are seeing that how your organization is working on ground level. There target is not to resolve Customer problem and maintain good relationship, but to harass them. Yes you heard correct If someone trust your company and spend 1.5 lacks in your product and service, and gets this type of response he/she will feel harassed and conned. Respected CEO, for this day I have spent all this money.
I am not the only case I have heard from many other Samsung Fold 3 users who are going through the same issue.
This is really disappointing and disgusting how Samsung is working at ground level. Customer cannot visit your service center and cannot call customer support every day.
Hope you will take an appropriate action against your culprit staff who are willing to make this type of bad image of Samsung in the market of your organization or will solve my issue also.
Complain no. [protected]
My Name: Prakhar Vashistha
Contact no. [protected]

Samsung is not helping locate bill copy of 6 yr old fridge. Without that compressor can't be replaced. They are the owner of their products. How can they not have those details??

Company is refusing to do replace compressor even though the sticker mentions warranty. They want the bill copy but they are not helping in locating the bill. I have lost the original bill.

We have old single door Samsung Fridge in our office and compressor is stopped working. Upon inspection of the paid service, they said that compressor will get changed free of cost but gas filling charges will have to pay. But day later they asked for the Bill copy and without that they can't issue us free compressor even though sticker on the fridge is there. We asked Samsung to help us locate the bill as they can see it with the serial number. But they are refusing to give that either.

Product name: Samsung 198lt Direct cool single door 5star refrigerator with base drawer.
Sold by: AARNA VENTURES Private Limited,
GSTIN: 27AATCA0996P1ZN.
Nobody has come and attended to this issue after 2, May 2023. But when I check this request status on samsung website it is showing as they have attended the service today. I have been raising requests for the moisture issue that was started 40 days before. And from the last 2 weeks, I am asking samsung service center to Kindly proceed with the refund as early as possible, since this product is not servicing its purpose since April 2023 even Samsung vadodara service center also knows this. As, whatever the vegetables and fruits that I used to store, are getting rotten/or become worst and unable to use because of the water formation on them which will worth five thousand till last month. And also I've spend Rs.600 for purchasing vegetable storage bag for the absorption of moisture as suggested by the service technician from Vadodara service center post change of the original chiller tray of my refrigerator. Which hasn't helped me to store the stuff. And also the samsung refridgerator product which I have purchased is consuming more electricity since its malfunction, as my EB bill is increased twice this month. so overall loss from last month with this Samsung refrigerator is around Rs.7600. I am requesting for the same compensation.

I've been raising Service requests since April 2023 for the same/single issue. Till now I didn't get any proper answer from Samsung service center Head office as well. I don't know what kind of Service Samsung is providing to customers, as every time when I ask for the service requests status, Samsung is not disclosing the process, everything is hidden. Even I am not getting proper response from the local service center here in Vadodara.
I've been asking, the exact duration of this process from last 10 days and since everything is closed process within the samsung itself, I assume that Samsung is not working on the issue from day one when I raised the request. Without providing process status to customers and not responding for more than 20 days for a single issue, samsung has once again proved it service.

I have asked Samsung to send me the detailed report for my raised issue from last 2 months. Because, I need to know, what kind of issue they have in there DB. I've raised only issue for the moisture/water formation from last 2 months. But as per the call on last week with Samsung representative:Shivani(shivani.[protected]@partner.samsung.com
)she told different types of issues which even I didn't raised.

I'm not interested to use samsung product at all. I suggest whoever reading this, not to go with samsung refrigerator and waste your valuable amount.

I have asked them for complete refund of the product along with the compensation which is of Rs.7600(seven thousand and six hundred) - the amount that I've spend till last month. And I need the exact process duration for the same.

These are the contact detail I got from Samsung service, eventhough they are not even useful for 0.0001%.

ce.[protected]@qarmatek.in - Varodara samsung refrigerator service,
Vinoth(ASM) - [protected]
komal.[protected]@partner.samsung.com - Komal, Samsung Customer Care,
shivani.[protected]@partner.samsung.com - Samsung CC.

I wish to file a complaint against Samsung regarding the motherboard issue with my Samsung M31s. After updating the mobile, the screen went black, and I was unable to see the UI. Despite this, the touch feature remained functional. I tried restarting and switching off the phone, which resulted in the appearance of the Samsung logo and name. However, the main UI screen remained black, and the phone restarted repeatedly. I attempted to wipe...