[Resolved] Samsung — A new Samsung TV got faulty within a week of purchase | |||
Dear Samsung Team, This is very disgusting that a new product getting faulty within a week of purchase. I bought a new 32 inch HD TV in Samsung showroom Chennai. Purchase date Dec 19. Yesterday Dec 26 the display found off automatically and only audio is playing. Registered a complaint over voice also. My Samsung customer ID is [protected]. I raised a request for replacement/refund already & it has approved on 2nd JAN. Last Tuesday i got call from Samsung team[protected] and they confirmed that, they will replace the TV on Jan 9th. It means today. But i didn't get any call and customer care not supporting properly. I need to fix this issue. PIN - 600 044. Showroom - Chrompet, Chennai, Tamilnadu. Was this information helpful? | |||
Feb 10, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 09, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
I am having s6 edge and as i have seen in advertising and also in the kit that the screen of the phone is gorilla glass, then how come my screen breaks jst fallind down i dont really understand, and now samsung care gives me the quote of 15000 buks to exchange the screen,
Reply
Ek dum wahiyat hai mobile hang n restart hota hai. or na net proper stable hota hai naa wi fi. aapke sarvice center wale sahi jawab nhi dete. 1 din ke kam ke 7 din
Drum is not working completely and machine is in idle condition.
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