Samsung — AC Repair delayed / not attended properly

GRTsahil

from Delhi, Delhi

Jun 11, 2023

Address:

Nangloi Service center

Service Request Number: [protected]
Hello, I am having to regret to buy Samsung AC for my parents, which I just bought about last month. In such short time there have been multiple issues due to bad installation etc.

But now their is some problem where the AC turns off automatically and doesn;t cool the room for which I complained on 6th June, The engineers from Nangloi service center came on 8th June and said they will need some parts which will take some time to ship.

Issue is handled by: Krishna Yadav
Team lead handling my request: Prem
These both are from Nangloi Service center and are not fit for helping me in my situation, they said that the parts will arrive in 3 days and told me to wait till 11 June. TODAY they are saying that parts MAY arrive by 15 June.

I am really not happy with how things are working, I just know that my NEW AC is not able to serve my parents, and that is all because of Samsung TEAM.

Kindly make sure that I am communicated proper resolution time.
You can contact me at: [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2023

Samsung India Customer Care's response Dear Sir/Madam,

Greetings from Samsung!

We would like to inform you that your case is already running with our concern team.

We assure you that our relevant team member will contact you as soon as possible.

Kindly wait for the response from them.

Best Regards,
Samsung

Jun 16, 2023

Updated by GRTsahil The engineers are unable to fix the issue. And its been 11 days