[Resolved]  Samsung — AC Unit not working

Address:

Mohali, Punjab

Hi Sir, I bought samsung AC in 2012 year.now its almost reach 1.9 months. When My AC under warranty I complied so many times and I request them replace the Unit.But they never take care my words. Complete warranty time their service engineer provided temporary solution.Enen they never ask how their service and evry information their mainting and they are not ready to provide any slip or copy what they done at service time, if I asked this way they told this their company role. When i raise request through customer care, they will keep open issue for long time, again they provide temparary solution. Even when my unit under warranty, that i written some words like i[censored]nit give issue again they need to provide replace, this form also they dont provide, just they take my singnature, just left my houe. NOw my AC is not working, again i called customer on 17th April 2014. Please see comments customer care. 1st time Conversation . Me:I had issue: with AC from last two years, when it warrarnty, i request you replace the unit, I am not ready to pay money.if it is possible then send your service and if your going send service enginner, then its resolved for long time not short period, becasue i had same experince you guys from when i purshed. Customer care:Yes sir definatly we will help you on this, we will send service engineer. Me: Please maintain my comment, i am not ready pay, if it possible then send other wise i will go through consumer court. Customer care:You don't worry we will help you. Me : Thanks. Next day 18th April 2014 I got call from Service enginner. Me : hello Service engineer:Hello, we got request from customer care.how many months old your product. Me:its near 2 years. Service Engineer:You neet to pay service charge. Me: No, i already discuused with customer care, i am not ready to pay money.if you want charge from my side please don't call. Service engineer: Ok i will check with custmer care. Me :ok. Again i made call to customer care: Me: Can check my request and please tell me my comments when i raise request. Customer care :Your are facing cooling issue with your AC.So we assigned service engineer for this. Me: When i raise request i told i am not ready to pay money, becasue when my unit under warranty i request you gusys, replace unit, but you people never take care my words. Customer care: No sir we will help you, we will send service engineer. Me:if it is free service. Customer care : Ok After few hours i got call from service center from Mohali His name is rahul. rahul: hello Me :yes Rahul:i am calling from samsung service center. Me:Ok Rahul:how many months old you AC. Me:near 2 years Rahul: you need to pay service charge: Me:No Rahul:If you are not ready to pay why you are calling customer care(he is blakmail me) Me: i have right, because when i purchae AC from samsung, if you are owner of samsung then ask this question, then i give reply to you. Rahul:Ok Me : plese don't call if you want service charge. After some time I again call from bombay office(samsung) Here i told whole from starting of issue. Then she told you want replace the unit, ok i will take higher manager level.i let you know the satatus.i will get back to you. Again after some time. Sir today i already working done my side, so i will contat you monday.then i said Ok. Monday(21/04/14) Bombay manager(Same person ):we are going to service enginner and you need to pay money. Me:What you told on satuterday(19/04/14), you are going to replace unit, again you saying i need to pay service charge. Bombay manager(Same person ):Ok sir i will check on this i get back you. Me:Ok After some time again she called me: Bombay manager(Same person ):Here i can't take desission on this so i am going to forward to higher manager. Me :Ok, Today:22/04/2014 Lady from bombay: samsung :I am from manager department, here you need to pay charges. Me:First you check my record, with in warranty time, i request to replace unit, but your side no response on this, just provided temparrary solution. and more your service engineer balkmail me why you making calls to customer care. Samsung :Sorry for bad words from our service department and you need to pay money. Me :if this is case, then when its under warranty, wehy you people not take this unit, when i raise so manay times: Samsung:no words Me:If you say this way then i will go thriugh consumer court. Samsung:Ok Me :thanks calling, please don't call again. Samsung:ok If see history They are just paying with customers, if they are not are ready to repalce, then why keep interaction with for long time.unnessarly they timepassed with me and they are same position.the sanme case happen when i am under warrarty. For them, consumer complaint is nothing, it will come to our favor only, so they feeling this, when i had experince with them. So please help on this below point Why they didn't care My unit under warranty? Why they are not provide copy service what then done under warranty? Why they playing games with customer? Why they are not maintaing custmoer feebback on their service? If you want then i will provide bill for MY AC. Thanks Venkat [protected]