[Resolved]  Samsung — after sales service

Address: Krishna Mahankali, No.1, 6th Main 12th A Cross, 3rd Phase J P Nagar, Bangalore - 560078

I lodged a service complaint with samsung service centre on 30th may 2020. I received the following message intimating with reference 1409m93. A technician had come and replaced thermostat, pin sensors, blaffer thermostat and collected rs.5200/- but the refrigerator did not work the next day. I kept calling the technician, he responded saying that he had quit the job. Screenshot of his replies is attached. Then on 13th june 2020, i again lodged a complaint to samsung service centre. Again same reference 1409m93. Next day another technician had come and replaced powerboard at the back and gave a bill saying that there was warranty for the repair and collected rs.7200/- the refrigerator again did not work. I kept contacting repeatedly but the technician evaded coming. I suspect your service centre and the technicians collude to cheat the consumers. I demand immediate redressal. Failing which i need to approach consumer forum and may consider lodging cheating case against your company for cheating the customers in collusion with unscrupulous technicians.