Samsung — Air Conditioner / Unethical & Ignorance Behaviour of Samsung Customer Care

Address:

Sector-81, Phase-II, Noida, Uttar Pradesh

We ordered an Split AC via samsungshop.com, and get it delivered within 4 days.
Invoice Date: 2022.04.30
Delivery Date: 2022.05.03
Complaint Acknowledged: 2022.05.06

But when we received the AC (Indoor Unit + Outdoor Unit), the outdoor unit was wrong delivered. The S.No of outddor unit mentioned on the box and on the invoice are different.

So, when we contacted the customer care about the issue, the executive did not took the issue seriously at first, but subsequent requests and calls make them to register our request and give us a ticket id: 55027239.

Its been a 3 days since now (while registering this complaint), and we are not getting any positive reply from them to resolve our issue, instead calling the issue to be technically wrong, a refund will be initiated after product pickup; as they said.

My Points of Saying
1. Always when there is a issue, company did not respond on time.
2. If they respond, they will initiate the refund, and that too after product pickup; why not parallely?
3. We as a customer did not want our refund all the time, sometimes it is necessary to just replace the product with the right order.
4. Additionally samsung took longer days compared with other companies to start even the refund process, we cannot wait so long (aprrox. 14 days) when the fault is from company's end.
5. we spend our hard earned money to buy a product that suits our trust factor, even after this, company did not value customers.
6. This is a mental torture, because we cannot purchase another product before the refund will be credited.
7. This is totally defamation because they are playing with our feelings, company do not provide any kind of support assistance to their customers and we face lot of challenges even in filling our complaints.
8. This is total waste of money, time, energy.
9. Samsung has poor/ bad customer services.