Please Go Through the Sequence, which will help you to understand the issue.
1. Purchased Air Conditioner On 12/04/2021. (Invoice Attached) Room Size 10 x 8 -
2. Team Came For Installation.
- They Were Highly Inproffessional, with Less than 50% Of knowledge.
- Installed with defect, Littler cooling was thereafter almost 45 Mins When Run AC on 16.
- Not Followed the Samsung Guide Line for installation.
- They Made the place Very dirty & Don't even bother to clean up Indoor Unit. (Photo Attached)
- Out Door unit is leaking water. (Photo Attached)
- Not Sealed The Big Hole They made for Pipes. (Photo Attached)
- No Smart Installation Feature Used Or Not Introduced How to operate the ac.
- I've Asked to Mount the outdoor unit on the stand. I was Paying for the stands as well. But they Denied it & Put it on Bricks Like this. (Photo Attached)
3. I've Raised A Complaint Same Day.
4. Other People Visited & Says We are here just for inspection. They Left, No Update Than.
5. I've Raised A Complaint Again.
6. Other People Visited & Says Need to Refill the Gas. They Left. No Update Than.
7. I've Again Called Samsung Care, Raised a Complaint.
8. People From Visit 2 Came & Refilled The gas. They Checked It was worst after the refilling. They Left, No Update Than.
9. I've Raised The Complaint Again, Engineer Visited & I've to return the product. He Said to talk to the dealer.
Dealer Communicated With Area Manager & Told me that ok, We are Proceeding for it.
10. After a Week, Today I am Receiving a call that they want to change the indoor unit.
Not Acceptable at all, On 28/04/2021 I've Called & Asked samsung care about the status, they said We have sent a refund or samsung coupon. Then Why the hell you guys want to come & give another piece of junk.
Writing this as last hope, After That, i'll file a consumer complaint for sure.
On date, 12/05/2021 After a month of Purchase still i am awaiting for the resolution.
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