Samsung — Amount refund issue(order id:- [protected])(ticket id :[protected]

Address:	BEGUMPET
Website:	www.samsungshop.com/in

I am facing issue of amount refund from past 1 month yet still i am not getting an exact date of my amount refund.
Every 1 or 2 days i am getting mails from different guys that my refund is in process and it will take (7 to 10 days) time to process.
Now my question is to which mail i have to follow the refund date and it has been above 1 month that the other employes has given me commitment of generating the arn number for refund process yet not done by any of the employe.
I think on every call i have received the apology for this issue, and now i am in a situation that the apology is not even getting digested by me.

I am a student and i facing this issue from past 1 month even my parents are scolding me now for doing a transaction online, because the bank is charging me the 2nd emi for an unpurchased product and still not recived my amount refund from samsung