[Resolved] Samsung — assistance required

arunoday ganguly

from Delhi, Delhi

Address:

712250

Dear sir / madam,

This is with regards to the inferior quality of samsung air conditioner sold to us 1 years back. Despite of your engineer coming and checking the ac on 22/06/2018 but there is no solution to my problem. Last 10 days my ac is not working but nobody can contact and resolve the problem. I will call so many times even every day to customer care but they also not co operate regarding this. The engineer take advance money to change a parts of my ac on 23/06/2018. After that no one can communicate regarding this. Even i will request to visit a senior engineer that also they rejected. For last 10 days my ac not working on that type of hottest weather and nobody can take this matter seriously. From that day till today we are totally unsatisfied and helpless.

It's now a high time when we have referred our problems and once again we request your good selves to look into this serious problem and provide a permanent solution. Payment copy also attached.

Service call no : [protected] dated 22.06.2018

Registered mobile number : [protected]

Regards

Arunoday ganguly

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Aug 9, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jul 06, 2018

Updated by arunoday ganguly Dear sir/madam,

Its already been 3 days from my complaint on 3.6.2018 regarding no service received for repairing my AC. However its been 14 days since your engineer first visited to check. Also yesterday I received a company service sms that my service order no. [protected] has been registered and will be taken care of in 3-5 days but the issue still remains unsolved. I am extremely disappointed with the kind of response I have received. My family members feel equally harassed. So I cannot compromise on this any more as my purpose of installing an AC at home was to provide comfort to my familiy but now its becoming a problem. Further, the company representatives only responded to my calls after I first approached Consumer Forum else they were ignoring my requests.
Hence I would inform you that due to all this I decided to approach Consumer Forum and register my complaint regarding this. As this has resulted in a lot of trouble for me, I as a consumer would want to claim compensation against my lost time, energy and money.

Jul 11, 2018

Updated by arunoday ganguly Dear sir/madam,

Kindly note that my request for AC servicing with change of faulty parts is still pending with the company for last 20 days. I don't understand how many reminders do they need. It is getting intolerable now for us.They commited in last conversation on 6.07.2018 to complete the service within 11.07.2018 but after that till now nobody contacted me. As we have faced harrassment during this bad company service in this hot and humid weather, I need either AC replacement or full compensation against the faulty parts. Please help.