[Resolved]  Samsung — Autorestarting problem galaxy m31s

Address:14 15 cross 6th temple street mallesharam bangalore

I have purchased a samsung galaxy m 31s phone 1 year back. Soon after the warrantyperiod exactly 1 and half mnths it got autorestarting itself and auto restarting itself every few seconds after a software update. When i ran to the nearest service centre and checked the phone they said its becoz of mother board issue and they are expecting me to pay8k for replacemnt. As i checked the complaint forum most of the customers face thesame issue from the m series phones. How can a branded company like samsung does such kind of scam to the their thousands of trusted customers bygiving a faulty or defective product. Samsung was a most trusted brand forme and now i am regreting every seconds for taking a decision to buy samsung phone. Why the customers should pay for the brand fault . Samsung should provide free motherboard replcement as mostcof the customers go through the same issue. Why should we pay for trusting ur brand and buying a phone investing so much of money. And atlast u will make us pay half of the mobile cost for ur fault. So dissappointing. And injustice to the customers
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Jul 3, 2022
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 27, 2022
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung!

Thank you for writing, request you to please share your registered contact no. / email address to assist you further.

Best Regards,
Samsung
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